How to fix Spotify that keeps crashing on Samsung Galaxy S8 Plus (easy steps)

  • Learn how to fix your Samsung Galaxy S8 Plus with Spotify app that keeps crashing.
  • Understand the reason why this problem happens and learn the solutions that may work for you.

App crashes are among the most common problems that Samsung users have always been complaining about for the past several months. As a matter of fact, we received tons of emails from our readers complaining that some of their apps that were crashing without apparent reason. So, in this post, I will tackle an app crashing issue with the Samsung Galaxy S8 Plus with Spotify being the subject or our troubleshooting.

When an app crashes, the problem could be limited to the app in question and in which case, it would be pretty easy to fix especially if the app is a third-party. However, there are times that app crashes are just a result of a serious firmware problem and that’s the reason why we have to some troubleshooting procedures to determine what the problem is and formulate a solution that could get rid of the problem and make the app work perfectly again. If you’re one of the owners of this phone and are currently having to experience this problem, read on as this post may help you.

Before we proceed with our troubleshooting, if you are looking for a solution to a different issue, then visit our troubleshooting page for we have already addressed some of the most common problems with this phone. Browse through the page to find the solution that works best for you. If you still need our help after that, then contact us through our Android issues questionnaire.

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We will troubleshoot your phone with your files and data in mind. We don’t want to compromise them so we’ll try to fix this problem as safely as possible. With that said, here’s what I suggest you do…

First Solution: Reboot your phone

A reboot is more than just turning your phone off and on again. There are a lot of things happening in the background that are beneficial to your device. In fact, a reboot can fix almost all minor issues so it’s worth doing it. After all, it’s easy to do and very effective.

So, hit that power key and turn your phone off and then back on. Once the phone is active, try to open Spotify to see if it would still crash and if it does, then move on to the next solution.

Second Solution: Clear cache and data of Spotify

This will reset the app and more often than not, it’s all you need to do to fix app-related issues like this but bear in mind that you may lose your playlist as well as downloaded tracks. But don’t worry, you will be able to regain those things when the problem is fixed and after you log in to your Spotify account again. This is how you reset Spotify:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Spotify.
  5. Tap Storage.
  7. Tap Cached data.
  8. Tap CLEAR.

After this, open Spotify to see if it would still crash. If it does, then you still have another solution to try.

Third Solution: Uninstall and reinstall Spotify

Compatibility issues are also among the most common causes of app crashes and it could also happen to Spotify. Instead of finding out if there’s an available update for the app, it’s better that you uninstall and reinstall it to make sure you have the latest version of Spotify in your device. The purpose of uninstalling it is to remove all files associated with the app. Here’s how you do these procedures:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Spotify.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Now, to reinstall Spotify, follow these steps…

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘spotify’ in the search box.
  4. Select Spotify then tap Install.
  5. To continue, review the required app permissions then tap Accept.

After this and the problem still continues, then you have to do the next method.

Fourth Solution: Backup your files and reset  your phone

An app problem can easily be fixed by a reset that’s why after doing all the above steps and Spotify still crashes, then you have to reset your device. This will bring the phone back to its factory defaults and will surely fix this problem. But the thing is all your files and data will be deleted during the process so make sure you backup all your files and data. After the backup, follow the steps below to disable Factory Reset Protection.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.

This will make sure you won’t get locked out of your phone after the reset.

Now, here’s how you reset your phone…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that our solutions will work for you. If you have other concerns you want to share with us, leave a comment below.

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