How to create a backup if your Galaxy S8 charging port is broken [other options]

This troubleshooting article will address three common issues on the #GalaxyS8. If you’re having a problem with your own S8, be sure to browse the topics below and see if any of our suggestions can help.

Problem #1: How to fix Galaxy S8 black screen issue (won’t turn on or off)

I was using my phone yesterday just fine. I’m not sure what it is called, but when I look at my phone, it has the time and date on it no matter what. That screen is no longer there. I clicked the off button to put it to sleep. Later that day, I click the off button so I could swipe to use it, but the screen was black. The light at the top is blinking green, but I can’t do anything. I googled what to do and found your page. I tried all the tips you gave, but still my phone is black. I can’t turn it off or on. I have tried charging it and using your tips as well. I can’t do anything other then use it for a paper weight right now and I’m stressed out over it. I’m not the type of person who has to have their phone 247, but I am waiting on a phone call from a possible new employer to see if I got the job I interviewed for so yeah, I’m stressed. Please help me! 

Solution: There’s a number of possible reasons why you’re getting a black screen right now. Let’s discuss each of the possible scenarios and how you can fix them.

Scenario #1: Phone needs a restart

In a lot of cases with reported black screen issue, the most common reason is an unresponsive system. This can happen if Android encounters an error it can’t resolve on its own, or if there are other unknown bugs that causes the screen to freeze. To see if your phone has one of these issues, try to force reboot it. Here’s how you can do that:

1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Scenario #2: Device is out of battery

Obvious as it may sound, not a lot of people think their phone’s battery  may actually be the reason why it won’t power on in the first place. Make sure that this is not the case. Try charging the phone for at least 30 minutes before you attempt to power it back on. If that won’t fix it, use another set of charging cable and adapter to see if there’s any problem with your charging accessories. If you can’t borrow or find an official Samsung charging cable and adapter for your S8, visit your local Samsung dealership and use their accessories. Again, be sure to charge the phone for at least 30 minutes before you power it back on.

Scenario #3: Android is corrupted

There are cases wherein the main reason why a Samsung Galaxy device fails is due to a corrupted operating system. A device with a corrupted operating system won’t typically boot up normally (it’s not completely dead but won’t load the regular Home screen) thus giving the impression that the screen may be problematic as it stays black all the time. To know if you have a corrupted Android OS, you can try to boot your phone to either Recovery Mode or Odin Mode or both. Each of these modes run independently of Android, meaning they should work even if Android is problematic. Booting to any of these modes should give you an idea whether or not the issue has something to do with the operating system because the screen will work normally and won’t stay black.

To boot your S8 to Recovery Mode:

1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
4. If you are able to boot to Recovery Mode, be sure to wipe the cache partition and/or do a factory reset to fix the issue.

To boot your S8 to Odin Mode:

1. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
2. Press and hold the Volume Down key and the Bixby key, then press and hold the Power key.
3. Wait until Download Mode screen appears. You should know if you’ve successfully booted to Odin Mode once you see the “Downloading … screen.” If nothing appears and the screen stays black, it’s either because you’re not doing the steps correctly, or the phone won’t boot to Download Mode at all.

Scenario #4: Screen has stopped working

Another possibility why you have this issue right now may have something to do with the screen itself. We understand your phone is not totally dead as indicated by the blinking green light on top. This means that it’s powered on, probably receiving a charge, and most importantly, its motherboard may still be working. The thing is, the screen can still be problematic and remain black. This scenario usually happens after the phone is accidentally dropped or water damaged. If it’s a screen issue, it should also stay black even when you attempt to boot the device to Recovery Mode or Download Mode. Unfortunately for you, you’ll need to get the phone repaired to resolve the issue. Try bring the device to Samsung and see if they can repair it for you (may not be free, especially if screen or phone has signs of physical damage.

Scenario #5: Phone has a hardware issue

Like the previous scenario, you’ll have to get professional help if your phone has a hardware issue. There’s no amount of software tweaks that you can do to repair a broken hardware. If the phone was dropped or exposed to water prior to the black screen issue, skip all software solutions and find a way to have the device repaired.

Problem #2: How to create a backup if your Galaxy S8 charging port is broken

Hi guys. Actually Im suffering from my bad device. Suddenly I faced that the fast charging not working without clear reason!! And the PC can’t recognize the device by using USB cable, to backup my data.  I went to someone who can solve it, he said maybe u need to change the USB Base, We changed it but the problem still their. Any way, Samsung company told me my devise needs something like reset the full software to the devise, But in this case Ill lose my data, and I dont have another way to move all of my data to pc.  So do u have any suggestion I can solve the problem or transfer my data to do the software ?! Thanks a lot.

Solution: If your PC can’t detect your S8, there are a number of other ways to back your files up. Let’s briefly discuss each of them.

Method 1: Use Samsung Smart Switch

Samsung’s official file transfer app is called Smart Switch. It can be installed on your laptop so it can access files on your Galaxy S8 wirelessly. If you have another phone or tablet, you can also install Smart Switch to it and then move your files to the target device.

Method 2: Use a third party app like ShareIt or similar

There are many file transfer apps that you can install on both your S8 and laptop. One of them is ShareIt. What you need to do is to do some research if you don’t like ShareIt.

Method 3: Save to SD card

Obviously, you need an SD card for this. If you already have an SD card inserted on your phone, simply use Samsung’s My Files app to browse your files and move them to the SD card.

Method 4: Upload to the Cloud

You can also move your files to the cloud and access them on your computer. We understand some free cloud accounts may have limited storage but you can always subscribe for more if they’re not enough. For example, your current Google account comes with a free 15GB storage space. If you need more than that, you can avail of their subscription plans. Once, you’ve uploaded your files to the cloud, you can then open your Google account on your computer and download the ones you want to keep in your PC locally.

Problem #3: What to do if your Galaxy S8 apps keep crashing

I have a Samsung Galaxy S8. On  7/15/18 the google assistant started to take over my phone. I have since completely disabled any phone assistant and I have done the soft reset twice (although I’m not sure it was done correctly). I uninstalled and opted out of the google Beta testing and reinstalled google. My phone continues to close apps as I use them. It will move my screens and close them out or take me back to the home screen. I have now disabled google thinking the update was the problem but the problem persists. I cannot even use basic factory apps. I cannot use my text, and I have to be quick to try to call anyone from my phone before it closes the call screen on me. Once in call it works fine. I cannot go into my app settings or anything for that matter without it closing out and if I try to go back into any app it quickly shuts the app down yet still has it running in the background. I am at my wits end! What is going on and how do I fix this?!?! Please advise.

Solution: Try wiping the cache partition first and see what happens. Here’s how to do that:

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
4. Press the Volume down key to highlight “wipe cache partition.”
5. Press the Power key to select.
6. Press the Volume down key to highlight “yes” and press the Power key to select.
7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
8. Press the Power key to restart the device.

If refreshing the phone’s system cache won’t help, follow the steps below to restore all software information to defaults:

1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
2. From the Home screen, swipe up on an empty spot to open the Apps tray.
3. Tap Settings > Cloud and accounts.
4. Tap Backup and restore.
5. If desired, tap Back up my data to move the slider to ON or OFF.
6. If desired, tap Restore to move the slider to ON or OFF.
7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
8. Tap Reset device.
9. If you have screen lock turned on, enter your credentials.
10. Tap Continue.
11. Tap Delete all.

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