Galaxy S8 not receiving sound notifications for SMS, other issues

Hello #GalaxyS8 owners! Today’s troubleshooting article will try to address four GalaxyS8 issues that were reported to us since last week. Currently, there’s not a great deal of S8 problems reaching us yet but we’ll continue to publish more similar topics in the coming days. We hope you’ll find this post helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: Galaxy S8 not receiving sound notifications for SMS

My wife and I both purchased new Galaxy S8s recently, and we are both experiencing this issue. Normally, I can text someone, and when they reply, I get a text notification, along with the sound that I selected, usually. Sometimes, when the person replies, my phone does not “wake up” and give me the normal notification. It seems this typically happens when the person replies to me very quickly. So if they reply within say a minute, I get no notification. But if they reply 4 minutes after my text then the phone gives me the notification. Any thoughts? — Dvcarlson


Solution: Hi Dvcarlson. No sound notification will occur if you are actively using the messaging app. For example, if the person you are in conversation with can reply to your texts fast enough, you may still be actively using the messaging app at the time. That means that the app is still open and you may still be browsing the conversation thread with that person at that time. In this situation, your phone will not make any sound conversation at all because it assumes that you are alert enough to notice the new response.

The moment you close the conversation thread and switch to another app, then sound notification for your messaging app should work as it should. Keep in mind that this is not a  bug so there’s nothing that you can do about it at all. Unless Samsung changes how messaging app behaves in the future, there’s no way to change how it currently handles incoming notifications.

Problem 2: Galaxy S8 not receiving verification codes on time

Hi there. Since a couple of days ago, I am unable to receive automatic verification codes via text message that are sent to my phone in order to log in to two different online accounts. My phone number has not changed. I am still able to send and receive text ordinary text messages. The codes come in eventually after several hours, but any log-in session expires in that time, the messages appear after restarting my phone, but this is highly inconvenient as my phone is encrypted and takes a long time to restart. Could this be related to a FB messenger virus? I recently received a message that looks suspicious (only realized after I opened it). Any help would be appreciated! I don’t want to have to factory reset my phone! — Laura Jones

Solution: Hi Laura. We’re not aware of a Facebook virus at this time that can delay certain special text messages for certain users. We suggest that you work with your carrier to see if there’s something that they can do about your delayed SMS codes. It’s possible that the delays may not be phone-related at all. For example, the servers sending the codes may actually be sending the text messages in a delayed manner. There’s also a chance that yur network may actually be causing the delay of such codes. If you think your phone may be infected with a virus though, you can try a drastic procedure to confirm your suspicion. Here’s how:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the factory reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings>Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the Back button to the Settings menu and tap General Management>Reset>Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.
  12. Now that your phone has been factory reset, try to replicate the issue before installing any app. It’s important that you do this step before you install anything back. If the codes are still delayed even when your phone runs a clean version of the operating system and without any third party apps installed, that means the cause is beyond your device. Contact your carrier and ask support from them.

Problem 3: Galaxy S8 MMS stops working after installing an update

Same wifi, same cell network, same phone. Prior to recommended phone update in December, I could send photos via text WITHOUT turning on data. Now I cannot.  If I try to send a text with a photo attached, I just get “MMS” and a whirling circle to the lower left of the message.  If I turn on data, the message immediately goes.  When I am at home, I do not need to spend data, because we have wifi, so my default mode is data turned off.  Would clearing the cache help? Thanks. — Brita

Solution: Hi Brita. The update you installed must have changed the network configuration of your device so the best support people that can help you in this one is your carrier. We know nothing about your phone’s history as well as its software configuration so there’s virtually nothing much that we can do to help.

Multimedia Messaging System or MMS is a text message with an attachment like a photos, video, or other files. If your regular SMS remains the same while MMS has become problematic after the update, there must be a network setting that was modified in your device. In order to know what that setting is, you need to talk to support guys from your network. They are the ones who know what configuration must be established in a device in order for MMS to work. MMS typically needs cellular connection to work but if your carrier allows sending of MMS via wifi before, it’s for them to figure out what’s wrong with your device right now.

Problem 4: Galaxy S8 can’t log in to wifi cloud service

Hi. All was ok until a month ago when I found that I could not connect to the cloud hotspots when I was in a restaurant etc. I turn on wifi and my phone says connected to the cloud. I then tap log in to the cloud and immediately a message appears saying “could not establish a secure connection.” The only option is to tap OK. Then a message says: The web page not available at: http//servicethecloudnet/serviceplatform/venuesplash/?tcurlx=BYFxAcC4HpoYwDYEsCmA7EBnAzA. Please help. Thanks. — Francis

Solution: Hi Francis. If we’re no mistaken, you’re having trouble logging in to your  TheCloud.net account. If you are, then try to see if you can reset your account password first. If that won’t work, contact TheCloud.net’s technical support team for help. We don’t work for them and we are not familiar with their products. You have to talk to the right people so you can get the exact help you need.