Samsung Galaxy S8 Plus Can’t Make Calls Issue & Other Related Problems

The #Samsung #Galaxy #S8Plus is a flagship phone released this year that can gracefully handle its large screen. The phone uses a 6.2 inch Super AMOLED screen that’s quite tall. It’s definitely larger than the S8 which also allows the phone to have a larger 3500mAh battery. The other components of this phone such as the processor, RAM, camera, storage options, are the same as the S8. Although this is a solid phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S8 Plus can’t make calls issue & other related problems.

If you own a Samsung Galaxy S8 Plus or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

S8 Plus Can’t Make Calls

Problem: My Samsung 8+ worked ok for a few weeks and then I noticed that callers couldn’t hear me very well as they were just hearing every second word or so and I wasn’t hearing them as my phone would just go quiet on and off.   I thought it might be software so I rebooted the phone and also reset the phone as well as trying it in safe mode but still the same problem.  I then stopped using it for a few days and went back to my Samsung S7. Today I thought I would give it another go but I couldn’t make calls, it would just say dialling but wouldn’t proceed and I couldn’t hear anything.  I tried calling my phone but it just went straight to voicemail as if the phone was not on. I made sure the sim was properly seated but couldn’t get it to work.  I am thinking I may have a faulty phone with a lose connection in it somewhere. What do you suggest?

Solution: You should try inserting a different SIM in this phone then check if the same issue occurs. If it does then the problem lies with the phone itself. Since you have already performed a factory reset then it’s safe to eliminate any software glitches that can cause this problem. The best thing to do right now is to bring the phone to a service center and have it checked.

S8 Plus Setting Up Two Hotmail Accounts

Problem: My husband and I live off the grid in BC and just purchased a Samsung S8 plus which we both use. Can we set up 2 hotmail accounts on this phone?

Solution: You can setup multiple email accounts on your phone and use these email accounts.

To setup an email account.

  • From home, swipe up to access Apps.
  • Tap Email.
  • Tap Add new account to add a different email account.
  • Follow the prompts to set up your hotmail account.

To add another email account

  • From home, swipe up to access Apps.
  • Tap Email.
  • Tap Menu > Settings.
  • Tap Add account.
  • Follow the prompts to complete the account setup.

S8 Plus GPS Disconnects When Phone Sleeps

Problem: Each time the phone goes to sleep, my GPS get lost. I have location set on high accuracy. I have restarted my phone. I have set Google maps as priority on the data saver so it keeps running.

Solution: Make sure that the phone power saving mode is not activated. In case the issue persists even with power saving mode off then perform the following steps listed below.

  • Wipe the cache partition of the phone from the recovery mode.
  • Backup your phone data then do a factory reset.

S8 Plus Black Screen With Blue LED Light Flashing

Problem: I was listening to Pandora and my phone started emitting an ear piercing siren noise then went black and is unresponsive. The blue light keeps flashing but nothing happens when i try to turn it on.

Solution: The first thing that you will need to do in this particular case is a soft reset or battery pull. This is done by pressing and holding both power and volume down buttons for at least 10 seconds. The phone should restart after this. If it doesn’t then proceed with the troubleshooting steps listed below.

  • Clean the charging port of the phone using a can of compressed air. Make sure to remove any dust or debris stuck in this port.
  • Charge the phone for at least 20 minutes using its wall charger.
  • In case the phone does not charge try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port.
  • Turn on the phone.

If the above steps fails to fix the problem then you should bring this to a service center and have it checked as this could already be caused by a hardware component  that is failing to work properly.

S8 Plus Stuck In Startup Screen After Drop

Problem: Hi. Yesterday morning when I get down from my car and my phone drop on the road. When i picked it up, I realized the screen was broken but it still can function smoothly. However, until night time, my phone was almost out of battery but i dun have any powerbank or charger with me, however I still need to reply messages, so when i was still texting with my phone suddenly out of battery and it turns off. So when I reach home, i quickly charge my phone and turn it on but it cannot turn on it stuck at the startup screen.  Is it possible for you to help me to solve this problem?

Solution: To fix this problem you need to remove the microSD card of the phone if you have one installed. Next, connect the phone to its charger and let it charge for at least 20 minutes. Once the battery has sufficient charge ( more than 50%) then start the phone in recovery mode then do a factory reset. Take note that this reset will erase your phone data.

If the above steps fails to fix the problem then it’s very likely that this is related to the broken screen. The best thing to do right now is to bring the phone to a service center and have it checked.

S8 Plus Pictures Saved in microSD Card Are Missing

Problem: Several  camera pictures are now missing. The pictures have been visible for months, then random ones from various dates are no longer accessible or missing; they are denoted by a gray rectangle with a cloud having a line through it. does not recognize their existence at all. If I check My Files, where the photos are saved to the SD memory, the list of picture jpg’s come up with thumbnails, but the inaccessible (or missing) ones have a Gallery icon. When opened with Google photos app, the screen comes up blank (black); when opened with Gallery, the date comes in with a gray person/bust and lightning bolt image. The pictures are not saved otherwise to the “Device.”

Solution: It’s very likely that the microSD card that you have on your phone has corrupt sectors which is why the photos are inaccessible. You can try recovering these photos by connecting the microSD card to your computer then use a data recovery software.

I would also suggest that you get a new microSD card as the one you are using is not reliable anymore.

S8 Plus Takes Too Long to Open Apps

Problem: It’s worked fine up until about a few months ago. When I go to open apps it takes a while for it to load, sometimes it doesn’t unless I close the app and retry. My main problem is using my messenger app because it takes a long time to load messages, and when it does it takes even longer for my phone to actually respond to what I’m telling it to do, I’ll press on the ‘write message’ box but the keyboard takes a long time to pop up, and it takes extremely long for the words i’m typing to actually show up, that is if the entire app doesn’t shut down by itself. I know it isn’t just the app. I’ve tried deleting old photos and songs, and clearing the cache but it only helps it temporarily and within minutes its acting up again. It’s extremely annoying to take five minutes just to respond to one message.

Solution: It’s very likely that this problem is caused by corrupt data in the phone which is slowing it down. The best thing to do in this particular case is to backup your phone data then do a factory reset.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone.

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