Every Android device comes packed with the Gmail app as manufacturers are mandated to include several apps developed by Google. It’s embedded in the firmware but Google may push a separate update for it from time to time. When problems occur, you may encounter the error “Unfortunately, Gmail has stopped” or the app simply closes on its own. That’s what some owners of Samsung Galaxy S8 are experiencing right now.
In this post, I will share with you the solution to this problem so you could continue using Gmail on your Galaxy S8. Rest assured that this problem is minor and can easily be fixed by using the solution I shared below. So, continue reading to know how to deal with Gmail app that keeps crashing.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
Fix Gmail that keeps crashing on Galaxy S8
More often than not, when an app crashes, the problem is limited to the app alone. So, needless to say, you can fix it without asking any help from a technician as long as you know where to look and what to do. That’s the purpose of this post, so without further adieu, this is what you need to do to fix this problem…
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- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Gmail.
- Tap Storage.
- Tap CLEAR CACHE.
- Tap Cached data.
- Tap CLEAR.
That’s right! That’s all you need to do to get rid of the “Gmail has stopped” error or to fix the crashing problem with this app. What it really does is reset the Gmail by deleting its caches and data. It’s a very effective solution and it works most of the time but the thing is, all the emails that you’ve downloaded into your phone will be deleted but you just have to sync your account to get them again.
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If the error still shows up after this, try rebooting your phone as there are times when minor system and app glitches happen. They’re not really that complicated so a reboot will do. However, if the problem continues to bug you and you badly need Gmail, then backup your files and data and then reset your phone. This is this ultimate fix to this problem but you will have to go through the hassle of copying your files to your SD card and/or computer so they won’t be deleted.
After the backup, make sure you disable the Factory Reset Protection by removing your Google account so you won’t be locked out after the reset. Once everything is set and ready, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe data / factory reset.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
I hope this post can help you one way or another.
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