The #Samsung #Galaxy #S8 is a flagship Android smartphone first released in 2017. Despite being an old model a lot of people are still using it today due to the fact that it is still quite powerful and is still getting regular software updates. Although this is a solid performing device there can be instances when some issues can occur. One such issue which we will tackle today is a problem experienced by one of our readers where the Samsung Galaxy S8 cannot read contacts and calendar after software update.
@RealTDG I’m having trouble reading my contact list and calendar after installing new update on Galaxy S8. Please help! pic.twitter.com/CkFGAUodtV
— Motoko Kusanagi (@ScrittyRow) April 10, 2019
If you own a Samsung Galaxy S8 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Samsung Galaxy S8 Cannot Read Contacts And Calendar After Software Update
Software updates are constantly being released to mobile devices to improve their overall user experience and to make them more secure. One factor that can cause the phone not to read the contacts and calendar to occur after an update is because of a software glitch. To fix this you should follow the steps listed below.
Restart the phone
The first thing you will need to do in this case is to restart your phone as this will refresh the phone software.
- Press and hold the power button for at least 45 seconds.
- Wait for your phone to restart then check if the issue occurs.
Sync your account
With the new software update installed the phone might not have synced your contacts and calendar data yet. You should try manually synching your phone by following the steps listed below. Take note that this will only work if you have a backup data for your contacts and calendar stored in the cloud.
- From the home screen swipe up or down to open the App tray.
- Tap Settings then Cloud and Accounts.
- Tap the desire account under Accounts.
- Tap the three dots icon then tap on sync all.
You can also sync selected apps and accounts by following the steps listed below.
- Tap your account
- Uncheck any boxes that you do not want to sync.
- When finished tap the More icon.
- Tap sync now.
Check if the problem occurs in Safe Mode
There are instances when an app you downloaded can cause this particular problem. To check if this is the case you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Make sure that the device is off.
- Press and hold the Power key past the screen with the device name.
- When ‘SAMSUNG’ appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see ‘Safe Mode’.
If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occuring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- Press the Volume down key to highlight ‘yes’ and press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Check if the issue still occurs.
Perform a factory reset
One last troubleshooting step you should consider if you are still experiencing the same issue is a factory reset. This will revert your phone back to its original factory condition. Take note that this procedure will erase your phone data som make sure to have a backup copy before proceeding.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Sync your phone data then check if the problem still occurs.
Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.