Why does Twitter keeps crashing on my Samsung Galaxy S8? Here’s how you fix it…

High-end phones like your Samsung Galaxy S8 may also encounter hiccups every now and then and the most common sign is when an app crashes. Recently, many of our readers have been complaining about the Twitter app that reportedly started crashing or closing on its own. Issues like this might be caused by some apps or it could also be a sign of a serious problem with the firmware. Some of them reported to have been getting the error “Unfortunately, Twitter has stopped” while others said the app just closes without warning.

More often than not, this kind of problem is very easy to fix but there are times when it’s actually just a sign of a more serious issue. That’s the reason why we need to troubleshoot to know what it’s all about. You need just a few minutes to be able to determine the cause and formulate a solution that will fix it for good. So, if you’re one of the owners of this phone and are currently bugged by a similar issue, continue reading below as this post may help you.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy S8 with a Twitter app that keeps on crashing

Let’s first try to look into every possibility why a popular app like Twitter is crashing on a high-end phone like your Galaxy S8. Among the most common possibilities are…

  • It’s just a temporary app or firmware problem
  • Other apps is causing Twitter to crash
  • Some of its caches or data got corrupted
  • Your phone has a serious firmware-related problem

Our troubleshooting guide will be based on these possibilities and so without further adieu, here’s what you should do about it:

Step 1: Force restart your Samsung Galaxy S8

This procedure will refresh your phone’s memory and may address minor app and firmware glitches. It is imperative you do this procedure before anything else as it is safe for both your phone and data but very effective in dealing with minor software issues.

  • Press and hold the Volume Down and Power keys together for 10 seconds and your phone will reboot normally.

Actually, Forced Restart is equivalent to the battery pull procedure but since your S8 doesn’t have a removable battery, it simulates battery disconnect. This might be the only thing you have to do to get rid of the error message.

Step 2: Clear the cache and data of Twitter

Doing this procedure will reset Twitter back to its original settings or a configuration when you first opened it. The caches used by the system to make it run smoothly will be deleted and replaced with new ones and all other data files you’ve accumulated while using the app will also be erased from your phone.

If the error message is triggered only by the app that’s crashing, then this procedure is enough to fix it…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Swipe a few times to view the contents of ALL tab.
  4. Find and tap Twitter.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

After this, try to open the app to see if the error still shows up and if so, then move on to the next step.

Step 3: Find out if there’s an update available for Twitter

Big-time developers like the ones behind the success of Twitter often update their apps more often especially if new firmware updates are rolled out. There are times when an app need to be updated so address compatibility issues with the firmware. So, if you recently updated the operating system of your phone and then this issue started, you might just need to update it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Find and tap Twitter and then tap Update to update it.

After the update and the issue still persists or if there’s no update available for it, then try the next step.

Step 4: Uninstall and reinstall Twitter

You are now at a point wherein you will have to delete the app as well as all the apps associated with it and then download and reinstall it so that your phone will have a fresh copy of the app. It’s a very effective method in dealing with app-related issues and this often fixes issues like this. So, follow the steps below to remove Twitter from your phone and reinstall it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Twitter.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

And this is how you download and reinstall Messenger:

  1. From the Home screen, navigate: Apps > Play Store.
  2. Tap the Google Play search bar (at the top) then enter Twitter and select it from the list.
  3. Now tap Install.
  4. To continue, review the required app permissions then tap Accept.

Step 5: Master reset your Galaxy S8

You only have to do this if the error still shows up after reinstalling the app or other errors keep on popping up on your phone. There’s a chance that your phone has a serious firmware problem and the crashing of apps is just one of the signs. However, make sure you make a backup of your important files and data as they will all be deleted. After the backup, disable the Factory Reset Protection (FRP) so that you won’t be locked out of your device after the reset. Here’s how you do those things…

How to disable FRP on your Galaxy S8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.

How to Master Reset your Galaxy S8

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope this troubleshooting guide can help you. Good luck!

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Leave a Reply

Your email address will not be published. Required fields are marked *