Do you have a camera issue on your Galaxy S8? Today’s troubleshooting episode talks about some camera-related issues as well a couple of other #GalaxyS8 problems. As usual, the cases below are taken from reports you sent us. If you can’t find any helpful solution for your own S8 issue, try to visit other S8 and S8 Plus articles we published in the past. Or, you can always send us your problem and wait for articles that will cover them.
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem #1: What to do if Galaxy S8 SD card becomes corrupted
Hello. My micro sd card got corrupted out of the blue. For some reason my photos storage location switched from SD card to phone internal memory. I realized it and switched the storage location. As soon as I did that, my phone complained something along the lines of “Unable to copy to the sd card” and seconds later ALL my previously stored photos on my micro SD card started disappearing. My SD won’t show up any longer on the phone (while it is still intact on micro sd card slot). I tried removing it and plugged into my pc and MAC, still no use. No matter what I do, the card won’t even be recognized. I lost my data in it and obviously keen on restoring it back. I used google (some data recovery softwares) in an hope to find solution for this, but they did not help. My SD card wouldn’t even be recognized in the first place when plugged in. Please let me know your thoughts on this situation. Thank you in advance.
Solution: Electronic storage devices like SD cards are not 100% reliable. Like mechanical hard disk drives (HDDs) and Solid State Drives (SSDs), SD cards can fail anytime. We are not here to discuss the factors that can lead to SD card failure so if you want to know about them, you have to do your own research. We understand that your main concern is on how to recover your files in the SD card. Unfortunately, we don’t think there’s anything more that you can do at this point. If another device like a phone or computer can no longer detect the SD card in the first place, that usually means the entire drive must had been corrupted. Recovery software cannot undo the corruption at all but they may be able to scan the card for workable bits. If enough data remains, some recovery software may be able to save some files. If those files are very important, we recommend that you pay for reputable companies that may be able to help. Data recovery is tricky and not guaranteed so be sure to know what the terms are in case nothing is recovered. Some recovery companies may not charge you for their service if nothing is recovered at all. Use Google to look for such companies.
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Problem #2: Galaxy S8 screen stays black after accidental drop
I dropped my phone face down on the pavement from from about a meter in height.The phone screen was quite badly cracked and when i attempted to turn on the phone a segment of the screen (a line on the left side of the screen, about 5mm in width ) flashed, however after that the phone screen remained unresponsive and stayed black. The following morning my alarm went off on the s8 therefore the phone is working but the screen can’t display or register anything. i attempted to hold the power button and the volume down button and the same line of light mentioned earlier displayed again for about 2 seconds. I assume i may have to go to a phone repair shop to maybe fix some LED stuff (i’m not really sure). I hope you can get back to me as soon as ill need my phone repaired by next week. Thank you.
Solution: You have a hardware issue so yes, repair is the least that needs to be done here. Obviously bad hardware can’t be fixed by tweaking the software. If you’re lucky and the issue is isolated to the screen assembly only, replacing it should be a relatively easy fix. If you’re hoping to know if there’s anything that you can do at this time, we’re sorry to burst your bubble. You can’t fix a physically damaged part by pressing buttons or changing software settings. Let a professional examine the phone so you’ll know if it can still be saved by replacing the screen.
Problem #3: How to fix Galaxy S8 camera issue: camera won’t focus properly
My phone has a problem of when I try to focus on like a piece of paper, it will focus on half of it and the other half will be blurry. I press the middle of the screen so it can focus on the whole piece of paper. Instead it focuses on the bottom half portion and blurs the top half. I try to get another with another things and it will blur out the left side of the screen and focuses on the right side. When I press the screen to focus it again, it will do the opposite. I have tried to turn on and of HDR but it will still do the same thing.
Hi. Today I noticed that my samsung s8 rear camera is blurry and unable to focus. The selfie camera is fine. I tried force stopping the camera app, restarted the phone reset settings, and installed the latest software update released on sept 1st . I even cleaned the lens. What should I do? The phone is just over a year old. Thanks.
Solution: Are you sure you’re not using the Portrait Mode in your camera app when taking photos? Portrait mode blurs some parts (usually the background) of the photo to emphasize the subject. Try using other camera modes and see if that will make a difference.
If you are positive that the issue occurs regardless of modes you’re using, try to reset the camera app. Here’s how:
- Open the Camera app.
- Tap Settings icon at the upper right.
- Scroll down and tap Reset settings.
- Tap Reset.
Should resetting the Camera app won’t work, wipe the phone with factory reset. This is the most that you can do in terms of troubleshooting. If the problem is being caused by an operating system bug, factory reset should help. Here’s how to wipe your S8:
- Create a backup of your data.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
- Set up your phone again but do not install any app yet. At this point, make sure to check for the problem.
If nothing will change after a factory reset, contact Samsung for repair or replacement. If the camera is still problematic at this time, there must be a problem with the hardware that you can’t fix. Let Samsung help you with it.