How to bypass Factory Reset Protection in Galaxy S8, other issues

One of the proven security features in Samsung devices is called Factory Reset Protection. It’s a simple yet effective way to discourage unauthorized access to a stolen phone. However, Factory Reset Protection can also be a pain to bypass if you happen to forget your Google account credentials. Today’s article deals with FRP and how to bypass it in a #GalaxyS8. We hope you’ll find this post helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: Galaxy S8 screen is white and display not working when brightness is high

I cracked my screen on the edge but I’m only assuming my daughter stood on my back while the phone was in it. The screen all worked fine until I dropped it just on the carpet from the sofa. I noticed that the bottom half of the screen was white but if I touched it the buttons still worked underneath I just couldn’t see them! I have discovered if I turn the display light down the screen is fine and no white at all. If I replace the screen will it be ok or is it another issue? — Frances Wilcock

Solution: Hi Frances. Your phone’s screen assembly is composed of three major components: digitizer, LCD/monitor, and flex cable. The LCD/monitor is the part of the screen that displays the images you see. It’s similar to your laptop monitor and its main function is to show images. The digitizer is the layer on top of the monitor that captures your touches and converts them into digital signals. These signals are then forwarded to the motherboard via the flex cable. These three components work together to allow you to use your phone. If any of them is damaged, you can’t expect to have the same experience when everything is working normally.

We’re almost certain you have a bad monitor so the best thing that you can do right now is to send the phone in it can be replaced. To be on the safe side though, be sure that you do the two things below first.

Create a backup of your files

Ideally, you’re supposed to back your irreplaceable files regularly. You can do that by keeping copies of files you can’t afford to lose in another device such as a computer or another phone. In today’s computing environment, having a cloud account is also a good thing. If you don’t have a computer you can use to keep your backup, be sure to use cloud services. Samsung has its own cloud service to keep phone settings, apps, apps data, etc. Google also has a free cloud service for the same purpose.

Perform a master reset

In order to eliminate the possibility of a software glitch causing the screen problem, make sure to return all software settings back to their defaults. Should the screen problem continue after doing it, then go ahead with our original plan on sending the phone in.

If you haven’t tried a factory/master reset before, here are the steps on how to do it:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Problem 2: How to change Calendar notification sounds in Galaxy S8

I have an Android Samsung Galaxy S8 Active. When I place notes that I need reminders of on my calendar with the time and all, it does not do anything to remind me of my appointments etc., a couple of times that it did do so, there was no sound at all, just a quick look at the screen and gone after that. It’s a new phone for me and it’s supposed to be better than the previous phone I had. so far, not at all. Can you help? — Rose

Solution: Hi Rose. Samsung Calendar app, just like any other apps, needs to be configured in order to make notifications. There are three ways to set Calendar notifications up.

Set Calendar notifications via app settings menu

  1. Open Calendar app.
  2. Tap More settings icon at the top (three-dot icon).
  3. Tap Settings.
  4. Tap About Calendar.
  5. Tap APP INFO.
  6. Tap Notifications.
  7. Enable Allow notification by moving the slider to the right.
  8. Disable Show silently.
  9. Depending on your preference, you can pick the best option for you under On lock screen.

Set Calendar notifications via Settings app

  1. Open Settings app.
  2. Tap Apps.
  3. Tap Calendar.
  4. Tap Notifications.
  5. Enable Allow notification by moving the slider to the right.
  6. Disable Show silently.
  7. Depending on your preference, you can pick the best option for you under On lock screen.

Set Calendar notifications via Notifications menu

  1. Open Settings app.
  2. Tap Notifications.
  3. Tap Advanced.
  4. Tap Calendar.
  5. Enable Allow notification by moving the slider to the right.
  6. Disable Show silently.
  7. Depending on your preference, you can pick the best option for you under On lock screen.

As you can see, Android offers a lot of ways to change an app notification. If you want to make sure that you hear new calendar notifications in the near future, you need to pick the best notification sound that suits your taste. To do that, follow these steps:

  1. Open Settings app.
  2. Tap Sounds and vibration.
  3. Tap Notification sounds.
  4. Tap Calendar notification.
  5. Tap Notification sound.
  6. If necessary, change the current notification sound to the one you like.

Problem 3: How to bypass Factory Reset Protection in Galaxy S8

I bought my techno illiterate husband a Samsung S8 for Christmas and while setting it up with his fingerprint security (which we abandoned because his big fingers were too clumsy), we entered a password which he ( nor I) can remember. The phone is now locked before I could make a note of his Google account. When I try to power off it asks for the password and the same thing happens when I try to restart. When I press the down volume, Home and power button, I get the blue “Warning” screen but with only 2 options: Volume up: Continue or Volume down: Cancel (restart phone). When I press continue it gets stuck in the Downloading mode. When I press cancel it goes back to the home screen requesting password. It’s odd, as he can receive calls and get notifications but not access them. Can you help please? — Cheryl

Solution: Hi Cheryl. What’s happening right now is that your phone is factory reset protection locked. Factory Reset Protection (FRP) lock was introduced when Android Lollipop (Android 5) was released. FRP is meant to deter thieves from using stolen phones. FRP works by asking a user for the password for the Google account associated with the phone everytime he/she performs a factory reset. Once FRP is triggered, you can only use the phone again after entering the password for the associated Google account.

If you can’t remember the Google account username and/or password, these are the other options that you can take:

Unlock your Galaxy S8 using Android Device Manager

This should be the first step that you must try, especially if you are signed in to your Google account in the phone. This method only works if you already registered your device with Android Device Manager. If it’s registered, you can then use ADM’s lock feature to reset the Google password using a computer. Below are the requirements in order for you to use ADM to unlock your S8:

  • phone must be turned on
  • phone must be signed in to your Google account
  • phone must be connected to wifi or mobile data
  • phone must be visible in Google Play
  • phone’s GPS or location must be turned on
  • phone’s Find My Device feature must be turned on
  • phone’s Allow remote lock and erase feature must be enabled

If any of these requirements is not met, there’s a chance that you won’t be able to use ADM to unlock your Galaxy S8.

However, if everything is set, you can proceed to unlocking the device by doing the following:

  1. Go to the Android Device Manager from a computer.
  2. Find your Galaxy S8 on the screen.
  3. Enable “Lock & Erase” feature.
  4. Follow the given steps on the page to lock your phone.
  5. Set a temporary password.
  6. Enter the temporary password on your Galaxy S8.
  7. Create a new password.

Unlock your Galaxy S8 using Samsung Find My Mobile

Samsung’s Find My Mobile is a remote service similar to Google’s ADM. In order for it to work, you must have registered your device in Find My Mobile website or service. And like ADM, it also requires some things. Below are the necessary things that must be met in order for you to use it:

  • phone’s Remote Controls feature must be on
  • Google location service must be on
  • phone must be connected to wifi or mobile data

If you’ve already registered your device to Samsung’s Find My Mobile service before and the rest of the requirements are met, you can then do the following to unlock your phone:

  1. In your computer, go to Samsung Find My Mobile website and sign in.
  2. If you have multiple devices registered, make sure to select the correct one in the upper left hand side of the screen.
  3. Click on the arrow icon to begin searching for your device.
  4. Once the service has located the device, scroll down the options on the right until you see Unlock My Device option.
  5. Click Unlock My Device.
  6. Enter your Samsung password.
  7. Click Unlock.

Visit your local Samsung store

If you can’t remember your Google account credentials, or if you can’t unlock your S8 using the solutions above, you can bring your S8 to your nearby Samsung store and let them unlock it. Be sure to bring the proof of purchase so they can verify that you’re the legitimate owner of the device.


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