How to fix Samsung Galaxy S8 Plus with “Unfortunately, Gallery has stopped” error (easy steps)

The error message “Unfortunately, Gallery has stopped” may show up when there’s an issue with the app itself or the camera. Usually, it will show up when you view pictures taken by the camera but in some cases, the error showed up when users tried to open or view pictures through My Files, the default file browser. The error is said to have occurred to some Samsung Galaxy S8 Plus owners and considering the specs of the phone, we can say this problem could be just a minor issue with the app.

We may have already addressed similar issue in the past but we will be tackling this problem once again for the benefit of our readers who contacted us. We’ve received reports from some of our readers that use the S8+ suggesting this problem may have started after a firmware update so we will also take that into consideration.

In this post, I will give you the solution to this problem; it’s a minor issue and it can easily be fixed. However, there are times when a seemingly minor issue is just a sign of a more complicated problem so if our solution won’t work for you, I hope you’d take time doing some troubleshooting procedures. Continue reading as this post may help you.

Before we proceed with our troubleshooting, if you are looking for a solution to a different issue, then visit our troubleshooting page for we have already addressed some of the most common problems with this phone. Browse through the page to find the solution that works best for you. If you still need our help after that, then contact us through our Android issues questionnaire.


Quick fix for Galaxy S8+ with “Gallery has stopped” error


We consider this problem a minor one unless proven otherwise. But based on our experience–this isn’t the first time we encountered this–it’s easy to fix this error since it concerns only one app and app-related issues aren’t that complicated. I am confident that our solution in this post or even our troubleshooting guide at a latter part of this article will get this problem sorted out. But I understand not every owner is comfortable doing procedures they don’t understand. So, I’ll try my best to explain why we need to do the things we need to do. Let’s now go to our solution…

If the error “Gallery has stopped” shows up when you try to open or view a picture through the Gallery app, then you can fix it by resetting the app and that means clearing its cache and data:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Gallery
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

There were also cases wherein the said error showed up shortly after taking pictures through the default camera app. If this is the case with your phone, reset Gallery first and if that won’t work, reset the Camera:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Camera.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

The same goes if the error shows up when the camera is opened. Camera and Gallery work side by side so there’s always a possibility that the latter will crash even if the former is the one that’s opened.

Lastly, if the error shows up when you’re trying to attach a picture while using other apps like Facebook, Messages, etc., you just have to reset the Gallery first and then the app that you’re using. If you were trying to browse through your pictures using the default file browser, then reset My Files instead.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap My Files.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

I hope that one of these methods will work for you but if not, please continue reading below as I prepared a troubleshooting guide for you. I’m sure this problem will be fixed provided that the firmware hasn’t been modified in any way.

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Troubleshooting Galaxy S8 Plus with “Gallery has stopped” error

It’s only a matter of time before we get to fix this problem and I’m certain that one of the methods below we get this sorted out. If you badly need to view a picture or two, I suggest you use a third-party gallery app or open your pictures using other apps like Google Photos and the like.

Below are procedures you can use to try and fix this problem…

Run phone in Safe mode and open Gallery

You need to know if this error still pops up in safe mode when all third-party apps are temporarily disabled because if it seems fixed, then it’s clear that one of the apps you installed is causing the problem. Follow these steps to run your S8+ in safe mode and observe:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If it doesn’t show in this environment, find the app that’s causing the problem and uninstall it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If however, the error still shows up in this mode, then it’s time to go after the firmware.

Reset all settings

This will bring the phone back to its factory default settings and rule out the possibility that the error is triggered by some incorrect settings:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

Wipe cache partition

This will delete all system caches so that the firmware can replace them with new ones. Corrupt caches may also result to performance-related issues including app crashes. None of your files and data will be deleted when you do this procedure so it’s safe:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Perform the Master Reset

I am confident that this one will fix the problem but the thing is that all your files and data will be deleted so you really have to take your time making backups of your important files. After the backup, disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out and then follow these steps to reset your device:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or another. If you still have other concerns you want to share, feel free to contact us and we’ll be thrilled to help you.

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