Galaxy S8 Plus weather app “update temporarily unavailable” error, apps won’t load

Today’s #GalaxyS8Plus troubleshooting article tackles an issue with a weather app as well as a related problem wherein apps stop loading altogether. Some S8 owners have reported that the weather app on their device keeps on showing “update temporarily unavailable” bug so hopefully, our suggestions below will help.

Today’s problem: Galaxy S8 Plus weather app keeps saying “update temporarily unavailable,” other apps won’t load

My S8 plus keeps saying “update temporarily unavailable,” on weather app. Some apps are stuck at load screen. What can I do to fix this? — Jesse

Solution: Hi Jesse. The “update temporarily unavailable” message you’re getting is most likely an app issue but there’s also a chance that it’s being caused by a software bug, especially since you’re also having problems with multiple apps getting stuck at load screen. To fix the problem, you want to do a set of troubleshooting steps. Before you do any of the suggestions below, make sure that you restart your S8 Plus. Restarting an electronic device sometimes fix bugs. To do so on your end, we suggest that you simulate a “battery pull.” Here’s how to do that:

  1. Press and hold the volume down button and don’t release it.
  2. Then, press and hold the power key while holding down the volume button.
  3. Keep both keys held down for 10 seconds or more.

Also, make sure that your internet connection, be that on mobile data or wifi, is working. Some apps need to regularly contact remote servers to get new contents, like the latest weather news or changes. If you have a bad wifi connection or mobile data connection is spotty, be sure to fix it first.

Should force restarting your S8 Plus and checking internet connection won’t work, make sure to follow the steps below in the order they’re presented.

Fix #1: Clear the cache partition

An Android device’s storage device or flash memory is divided into parts called partitions. One such partition is cache partition which keeps the system cache. This type of cache allows Android to load apps quickly but sometimes, updates or app installations may corrupt it. This can lead to problems if left unaddressed so the first thing that you want to do is to ensure you clear the cache partition. Here’s how:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Fix #2: Force restart the app/s

Some bugs are fixed by simply quitting the particular app that’s having a problem. Try to force quit the apps you’re having difficulties with and see what happens. Here’s how to do that:

  1. Tap Settings app.
  2. Tap Apps.
  3. Find the app you’re having an issue with and tap it.
  4. Tap FORCE STOP button.
  5. Restart your S8 Plus and check for the problem.

Fix #3: Uninstall app updates

Sometimes, app updates may not work properly after installing them. If you recently installed updates for the apps with the problem, consider uninstalling their individual updates. Here’s how:

  1. Tap Settings app.
  2. Tap Apps.
  3. Tap More settings at the upper right hand side (three-dot icon).
  4. Tap Show system apps.
  5. Find the app you’re having an issue with and tap it.
  6. Tap More settings at the upper right hand side (three-dot icon).
  7. Tap Uninstall for all users or Uninstall updates (any of these options may be present depending on the app).
  8. Restart your S8 Plus and check for the problem.

Fix #4: Clear app cache and data

The other troubleshooting step that you can do in this case is to clear the cache and/or data of the apps you’re having problems with. This is an important troubleshooting step that usually fixes app-specific problems. To clear an app’s cache or data:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap More settings (three-dot icon) at the upper-right.
  4. Tap Show system apps.
  5. Find the app you’re having an issue with and tap it.
  6. Tap Storage.
  7. Tap Clear Cache button.
  8. Restart your S8.
  9. Check if the problem still exists.

Should the issue remain after clearing the cache, repeat steps 1-7 and hit Clear Data button.

Make sure to do this procedure for each of your apps that you’re having trouble with.

Fix #5: Restart to Safe mode and observe

Some issues are caused by third party apps either due to incompatibility or poor coding. To check if one of downloaded third party apps is interfering with the operating system, make sure to run your S8 on safe mode. This mode blocks third party apps, allowing only pre-installed ones to work. So, if the situation improves when your device is on safe mode only, that’s an obvious sign that an app is to blame. To run your S8 to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Check for the problem. If all apps work and load properly, then you have yourself a third party app problem.

If all the apps you’re having problems with are not part of the ones that came with the device, which means they are third party, just skip this troubleshooting step.

Fix #6 Reset app preferences

Some apps need other apps or services in order to work properly so, if a critical system app or service was disabled or turned off by mistake, problems may arise. To ensure that this does not happen in this case, you want to reset all app preferences.  This solution option will have the following effects:

  • re-enables previously disabled apps and services
  • resets default apps for actions
  • turns off background data restrictions for apps
  • return app permissions to their defaults
  • unblock app notifications

To reset app preferences on your S9:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap More settings (three-dot) icon at the upper right.
  4. Tap Reset app preferences.

Fix #7: Reset settings

Resetting your device’s settings is like factory reset; it returns all software settings to their defaults (except for some) without actually deleting your personal data. It’s an effective solution for issues caused by a software bug. To reset settings on your S8:

  1. Open Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset all settings.
  5. Tap RESET SETTINGS button.

Fix #8:  Install app and Android updates

Updates, whether they’re for apps or Android, sometimes fix known bugs. We don’t know if what you’re experiencing right now has been reported to Google or Samsung but you don’t want to miss any update at this time. Make sure to check Play Store app for app updates and Settings > Software update for Android updates.

If you install apps from third party sources, outside of Play Store, be sure that those apps are compatible with the operating system currently running on the device. If you not sure, contact the developer of each app and get firsthand information from time.

Fix #9: Factory reset

As a final step, you can try to wipe your device and set it up as new thru factory reset. We know for a fact that apps should behave properly when the operating system is returned to its default configuration so we hope this will help. Factory reset will erase your photos, videos, documents, etc. Be sure to back them up to avoid losing them.

To factory reset your S8:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

Contact app developer

Should the issue remain at this point, make sure that you contact the app’s developer. There may be a coding issue or incompatibility problem with the app version on your Galaxy S8 Plus. Unfortunately, there’s nothing much that you can do at this point. You’ll have to let the app developer figure out the issue for you. All you need to do is to report the bug. Try to go under the settings menu of each of the apps you’re having problems with and see if there’s a way for you to report a bug.