The #Samsung #Galaxy #S8 is a flagship phone that became quite popular during its release last year. This device has several innovative features that makes it stand above the competition. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S8 software update interrupted error and other related problems.
S8 Software Update Interrupted Error
Problem: I just bought a new phone from amazon 3 days ago and it’s a Samsung galaxy s8 active. It is on Android Nougat and whenever I try to update it, it says update interrupted and error. I factory reset the phone twice and there are no files on it to be filling up space. It was fully charged and it still says error. I tried to download the software from Samsung’s website and it successfully was installed onto my computer but when I tried to put the software on my phone, it said the phone’s software was fully up to date. I don’t know what to try anymore without having to send the phone back
Solution: Samsung has halted the Android Oreo update to this model last week after several phone owners have experienced some issues with the update. Now that the company has fixed the update is is now rolling out the update again. This update will be rolled out in phases so if your phone is still not getting it then it might be scheduled to get it at a later date.
There are however several reasons why a phone will not get the official updates due to the factors listed below.
- The phone has been rooted.
- The Knox counter has tripped.
- The phone is running on a custom software.
- The phone is previously locked to a particular network but has been unlocked.
In case your phone is affected by the factors listed above then you will have to consider manually flashing the updated stock firmware file using Odin. You can get this file from the Sammobile website which is also where you can get the instructions on how to flash your phone.
S8 Asking For Gmail Account Before Factory Reset
Problem: We have just purchased a S8 and are having trouble with the factory reset. The phone every time we try to reset it ask us to sign in with the last used Google account to complete the reset. We do not have access to the original email and were wondering if there is a way to forcibly bypass this and wipe the phone. Thank you for your help in advance.
Solution: This phone previously has a Google account connected to it which is why it is asking for the account details before you can perform a factory reset. I suggest that you contact the seller of the phone and ask for this details since you will need this to perform a successful reset.
S8 Keeps On Restarting
Problem: I recently purchased a Samsung S8. It was fine when we tested it out at store. But when I was on my way home and started using the phone, it restarts every 2 mins. I tried to reset to factory settings but it still had the same issue of restarting by itself. Apps also crash often. For instance, when I tried to download Spotify the phone kept restarting.
Solution: The best thing that you can do right now is to backup your phone data then do a factory reset. If your phone has a microSD card installed then I suggest that you remove it. Do not install any apps after the reset. You should first check if the problem still occurs. If it does then this is most likely a hardware related problem already in which case you will have to bring the phone to a service center and have it checked.
S8 Screen Unresponsive After Software Update
Problem: I have the Samsung S8. After the latest firmware update, the phone touch screens quit responding. The phone seems to have lost control buttons function as well. I have the phone secured so I am unable to get to any page other than the security page. I did a factory reset. No luck. Suggestions?
Solution: If a factory reset does not fix the problem then this is most likely caused by a faulty hardware component already. The best thing that you can do right now is to bring the phone to a service center and have it checked.