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How to fix your Samsung Galaxy S8 that keeps showing “Unfortunately, Gallery has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, Gallery has stopped” that’s reported by some of the owners of the Samsung Galaxy S8 is actually using the user that the default app for viewing and managing pictures and videos crashes for some reason. When this error shows up, either you’re still trying to open the Gallery app or are already using it and trying to view a picture. But problems that are characterized by errors are pretty straightforward; they always mean an app crashed.

In this post, I will walk you through in troubleshooting your Samsung Galaxy S8 that keeps showing the “Gallery has stopped” error. We need to determine what the cause or the trigger is and consider every possibility. Then, we’ll rule them out one by one until we arrive at a point wherein it would be a lot easier to pinpoint what the problem with your phone really is. That way, we can try to formulate a solution that not only fixes the problem but also prevents it from occurring again in the future.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy S8 with “Gallery has stopped” error

Problem: Hi droid guy. I hope you can shed light to the problem I currently have with my new Galaxy S8. This phone is still barely a month since I bought it but now it’s showing the error “Unfortunately, Gallery has stopped” whenever I view pictures in my phone that were captured by its own camera. Whenever I browse through the folder where those pictures are saved, there’s no problem and I can actually see there are a lot of them lined up. The error occurs when I attempt to open each of them. I’m not quite sure why this is happening but I just want my phone to work properly considering it’s very expensive and still new. Can you suggest some things I could do to make it work perfectly again? Thanks.

Troubleshooting: When an app crashes in your phone, in this case, a Galaxy S8, it might be just a sign of a minor problem with the app that’s specifically mentioned in the error. We will be tackling the “Gallery has stopped” error here and we all know it’s a built-in app and it’s deeply integrated into the firmware. Therefore, it’s also possible that your phone is actually having a serious problem with the system and this error is simply one of the results. In other words, we don’t know for sure why it’s happening that’s why it’s imperative we troubleshoot your device. With all that being said, here’s what you have to do about this issue…

Step 1: Reset the Gallery app by clearing its cache and data

In this step, our troubleshooting will be in the app level and the app that we have to focus on is the Gallery as it’s the one being mentioned in the error. Clearing its cache and data is what you have to do to reset it. Assuming the problem is just with the app, then this procedure will be the only thing you have to do to fix it. Here’s how…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Gallery in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

Nothing in your phone will be touched except the Gallery so it’s safe to do. It’s effectiveness will depend on how serious the problem really is.

If, however, the error still occurs even after doing this, then you have to move on to the next step.

Step 2: Find out if third-party apps have something to do with it

Based on our experiences, there are times when third-party apps cause built-in apps to crash but we don’t know for sure why it’s doing that or what apps are responsible. So, in this step, you have to reboot your phone in safe mode to temporarily disable all third-party apps.

If the problem gets fixed or if the error doesn’t show up while in this mode, then our suspicion is confirmed, otherwise, we might be looking at a possible firmware issue. But before we jump into that conclusion, here’s how you start your phone up in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

Assuming the Gallery doesn’t crash in this mode, then you have to find out which app causes the problem, try to update, reset or even uninstall it to probe further. Here’s how you do those things…

How to update apps on your Galaxy S8

We suggest you do this first especially if your phone recently updated its firmware. Some apps may have become obsolete and are no longer compatible with the new system but their developers may have already rolled out an update that would fix compatibility issues.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

How to clear app caches and data on your Galaxy S8

You can only do this if you already have a suspect. There’s no way you can troubleshoot more than one app at a time so if you suspect 5 apps, you may have to clear their caches and data one by one.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear data and then tap OK.
  6. Tap Clear cache.

How to uninstall applications from your Galaxy S8

If updating and resetting didn’t fix the issue, then you may have to result to this procedure. It removes the app’s files, caches and data from your phone and it’s potentially effective in dealing with app-related issues.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 3: Run your phone up in Recovery mode and wipe cache partition

Sometimes system caches get corrupted and when the phone’s firmware gets updated, some of them may automatically become obsolete. In this case, when the phone uses those corrupt caches, performance issues may occur including apps crashes. So, if the steps 1 and 2 didn’t fix the problem, you have to do this step as it’s also very effective in dealing with firmware issues. Don’t worry though, this procedure is safe to both the firmware and your data…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Your phone may take a little time rebooting after you’ve wiped off contents of the cache partition as rebuilding the caches may take time. Once your phone becomes active, try opening the Gallery app or view your pictures to see if the error still shows up and if so, then you have no other choice but to do the next step.

Step 4: Backup your important files and data and reset your phone

We are now at the point wherein we have to determine if this problem is caused by a firmware issue and we can only do this by performing the reset. It’s a very effective procedure for this kind of problem but you will lose all your files and data. So, before the reset, make sure you make a backup of your important files that are stored in your phone’s internal storage as well as the data you may have accumulated after months of using the phone. For this, you may only have to sync your phone to your Google account.

After the backup process, try to disable the Factory Reset Protection so you won’t be locked out of your device after the reset. Follow the procedures below to do all these things…

How to disable Factory Reset Protection

To turn off the device anti-theft, you will have to sign out of your Google ID on the device and elect to not sign in with a Google ID into any Google services. Once you sign in with a Google ID to any service and setup a Pattern, Pin, Password, Fingerprint or Iris lock, you are automatically turning on anti-theft.

To sign out of your Google ID, follow these steps:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to Reset your Samsung Galaxy S8

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

You may also reset your phone from the Settings menu…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

If all these procedures didn’t fix the problem, then  you have to bring your phone to the shop and let the technician check it up for you but positive that one of these may actually get rid of the “Gallery has stopped” error.

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