Welcome to our #Samsung Galaxy J7 (#GalaxyJ7) troubleshooting page!
We are supporting this device, which means we will be publishing troubleshooting guides, tutorials, how tos and tips that may help owners get the most out of it. The Galaxy J7 is a mid-range device with impressive technical specs, which makes it one of the most preferred devices when you’re looking for a smartphone with impressive performance and sleek design.
By support we also mean we will answer questions or addressed the problems sent by our readers. It’s actually a free service so we won’t be asking a dime from you if ever you want to consult with when you encounter issues with your phone. All you gotta do is fill up our Android issues questionnaire and provide us with important information about your problem. We will be doing our own research or partake with you things we know about just to help you fix the problem with your phone. So, don’t hesitate to contact us if ever you need assistance. I suggest you bookmark this page so that it would be easier for you to find it whenever you need help.
We will do our best to help you but please do your part as well. Include information as to how or when the problem started and what the actual error messages are if there’s any. Rest assured that we read every message we receive and we will do our own research for you.
Now, here are the sections you can find on this page…
Problems / Solutions
Power Issues
- How to fix your Samsung Galaxy J7 that won’t turn on after it turned off on its own [Step-by-step Troubleshooting Guide]
- How To Fix Samsung Galaxy J7 Only Charges When Off
- Galaxy J7 Pro screen stopped working after charging (black screen issue)
- Solved Samsung Galaxy J7 Went Black After Getting Wet
- Solved Samsung Galaxy J7 Battery Drains Fast
- Samsung Galaxy J7 2017 went completely dead and won’t turn back on (easy steps)
- Solved Samsung Galaxy J7 Turns Off When Not Connected To Charger
- How to fix Samsung Galaxy J7 slow charging and battery draining issue after Nougat update
- Samsung Galaxy J7 turned off on its own and would no longer power up [Troubleshooting Guide]
- How to fix a Samsung Galaxy J7 2018 smartphone that went completely dead and won’t turn on [Troubleshooting Guide]
- Solved Samsung Galaxy J7 Keeps On Restarting After Getting Wet
- Solved Samsung Galaxy J7 Not Turning On After Overnight Charging
- How to fix a Galaxy J7 that won’t charge and overheating when charging [troubleshooting guide]
- Solved Samsung Galaxy J7 Keeps On Restarting
- How to fix a Galaxy J7 fast charging stopped working issue (no longer doing fast charging)
- How to fix Galaxy J7 Prime that won’t charge properly, or battery level is erratic
- Solved Samsung Galaxy J7 Battery Draining Even When Connected To Charger
- Samsung Galaxy J7 2017 went completely dead and won’t turn back on (easy steps)
- Solved Samsung Galaxy J7 Connected Charger Is Incompatible Error
- How To Fix Samsung Galaxy J7 Charges Very Slowly After Getting Wet
- Samsung Galaxy J7 Intermittently Not Turning On
- Samsung Galaxy J7 Screen Went Black
- Solved Samsung Galaxy J7 Black Screen After Getting Wet
- How to fix Samsung Galaxy J7 (2017) that won’t turn on after an update (easy steps)
- Samsung Galaxy J7 Will Not Charge Issue & Other Related Problems
- How to fix Samsung Galaxy J7 with Black Screen of Death (easy steps)
- Step by step guide to fix Samsung Galaxy J7 that has the Black Screen of Death issue
- How to fix Samsung Galaxy J7 that randomly reboots by itself [Troubleshooting Guide]
- Samsung Galaxy J7 Screen Is Black But Still Working Issue & Other Related Problems
- Why is your Samsung Galaxy J7 not turning on and how to fix it? [Troubleshooting Guide]
- Why does your Samsung Galaxy J7 won’t charge and how to fix it? [Troubleshooting Guide]
- Samsung Galaxy J7 Overheating After Getting Wet Issue & Other Related Problems
- Galaxy J7 won’t charge battery to 100%, shuts down on its own after booting
- Reasons why Galaxy J7 won’t charge or won’t turn on, other issues
- Samsung Galaxy J7 Turns Off Automatically Issue & Other Related Problems
- How to fix Samsung Galaxy J7 (2017) that turned off and won’t turn back on [Troubleshooting Guide]
- Solved Samsung Galaxy J7 Not Waking From Sleep Mode
- Solved Samsung Galaxy J7 Recent Back Keys Not Working
- How to fix Samsung Galaxy J7 Prime that has drained battery, black screen and flashing blue light [Troubleshooting Guide]
- What to do if Galaxy J7 screen is cracked and won’t turn on after accidental drop
- Samsung Galaxy J7 Does Not Respond Issue & Other Related Problems
- Samsung Galaxy J7 Intermittent Charging Issue & Other Related Problems
- Galaxy J7 overheating, won’t charge, won’t turn on, other power issues
- Samsung Galaxy J7 Does Not Turn On Issue & Other Related Problems
- What to do about the Samsung Galaxy J7 that’s heating up or overheating [Troubleshooting Guide]
- Solved Samsung Galaxy J7 Not Fast Charging After Getting Wet
- Samsung Galaxy J7 Turns Off Randomly Issue & Other Related Problems
- Samsung Galaxy J7 Heats Up Doesn’t Turn On Issue & Other Related Problems
- How to fix your Samsung Galaxy J7 that won’t charge, other charging issues [Step-by-step Troubleshooting Guide]
- Solved Samsung Galaxy J7 Takes Too Long To Charge
- Solved Samsung Galaxy J7 Randomly Turns Off
- How to fix a water damaged Galaxy J7, opens Download Mode on its own
- Galaxy J7 only stays on when connected to charger, battery not working, other issues
- How to fix your Samsung Galaxy J7 that’s not charging anymore [Troubleshooting Guide]
- Solved Samsung Galaxy J7 Not Turning On Unless Connected To Charger
- Galaxy J7 won’t turn on, won’t charge fully to 100%, apps won’t load, other issues
- Samsung Galaxy J7 Stuck In Charging Mode Issue & Other Related Problems
Operating System Issues
- How to fix your Samsung Galaxy J7 that keeps shutting down and randomly restarts after an update [Troubleshooting Guide]
- How To Fix Samsung Galaxy J7 Stuck In Initializing Update Screen
- How to fix Galaxy J7 (2015) “Verification failed. Unable to restart your device…” error
- How to hard reset on Samsung Galaxy J7
- Galaxy J7 Pro freezes and becomes unresponsive after an update
- Circle With Horizontal Line Through It On Samsung Galaxy J7
- Galaxy J7 keeps showing “Samsung Health has stopped working” error
- What to do if Galaxy J7 fails to install system update (Failed to update software error)
- Solved Samsung Galaxy J7 Screen Not Responding After Software Update
- How to fix a Galaxy J7 Pro with Google apps freezing and crashing
- Solved Samsung Galaxy J7 Freezes With Black Screen
- Solved Samsung Galaxy J7 Power Button Not Working After Software Update
- Solved Galaxy J7 Not Turning On After Software Update Installation
- Solved Samsung Galaxy J7 Stuck In Recovery Mode
- How to fix a Galaxy J7 that has been hacked with StageFright exploit
- Solved Samsung Galaxy J7 Keeps On Getting Software Update Notification
- Solved Samsung Galaxy J7 Stuck In Black Screen With Blue LED Light
- What to do if Galaxy J7 Prime is stuck, frozen, unresponsive, or randomly reboots [troubleshooting guide]
- How to fix a Galaxy J7 won’t boot up and stuck in boot loopSolved Samsung Galaxy J7 Will Not Install Software Update
- Solved Samsung Galaxy J7 Needs To Be Factory Reset When It Turns Off
- What to do if your Samsung Galaxy J7 Pro (2018) smartphone is not recognized by a Windows PC [Troubleshooting Guide]
- Solved Samsung Galaxy J7 Got Bricked After Rooting
- Solved Samsung Galaxy J7 Stuck In Recovery Mode After Getting Wet
- How to fix Galaxy J7 notifications issue: ringtone changes to silent randomly
- How to unfreeze a frozen Samsung Galaxy J7 Pro (easy steps)
- How to fix Galaxy J7 that keeps showing unwanted ad popups after a software update
- How to fix Samsung Galaxy J7 that started to run so slow after a firmware update (easy steps)
- How to fix a Galaxy J7 that occasionally gets black screen issue [troubleshooting guide]
- Solved Samsung Galaxy J7 Stuck In Optimizing Apps
- Solved Samsung Galaxy J7 Ads Keep Appearing After Software Update
- How to unfreeze a frozen Samsung Galaxy J7 2017 (easy steps)
- How to unfreeze a frozen Samsung Galaxy J7 Pro (easy steps)
- Solved Samsung Galaxy J7 Unfortunately Settings Has Stopped
- Solved Samsung Galaxy J7 No Command Error
- Samsung Galaxy J7 Screen Went Black
- Solved Samsung Galaxy J7 Keeps Rebooting To Samsung Logo
- How to fix Samsung Galaxy J7 (2017) that won’t turn on after an update (easy steps)
- How to fix Samsung Galaxy J7 that constantly reboots after software update (easy steps)
- Step by step guide to fix Samsung Galaxy J7 that has the Black Screen of Death issue
- Samsung Galaxy J7 Apps Not Opening After Software Update Issue & Other Related Problems
- Samsung Galaxy J7 Stuck At Bootscreen Issue & Other Related Problems
- Samsung Galaxy J7 Verification Failed Error Issue & Other Related Problems
- Galaxy J7 keeps freezing, Bluetooth won’t sync, other issues
- Samsung Galaxy J7 Capacitive Buttons Are Unresponsive Issue & Other Related Problems
- Samsung Galaxy J7 Stuck In Recovery Mode Issue & Other Related Problems
- How to fix your Samsung Galaxy J7 (2017) that shows “Settings has stopped” error [Troubleshooting Guide]
- Samsung Galaxy J7 Screen Not Working But Phone Is Responding Issue & Other Related Problems
- How to fix Galaxy J7 lag, freezing, or slow performance issue [troubleshooting guide]
- Galaxy J7 won’t boot normally, stuck in Samsung logo screen, random reboot issue, other issues
- Samsung Galaxy J7 Unfortunately Google Has Stopped Working Issue & Other Related Problems
- Samsung Galaxy J7 popping up “Unfortunately, the process com.android.phone has stopped” error [Troubleshooting Guide]
- How to fix Samsung Galaxy J7 that got stuck in Verizon screen [Troubleshooting Guide]
- What to do with your Samsung Galaxy J7 that got stuck in bootloop [Troubleshooting Guide]
- How to fix Samsung Galaxy J7 that got stuck on logo and won’t boot up [Troubleshooting Guide]
- How To Fix Galaxy J7 “Unfortunately the Process com.android.phone Has Stopped”
- Solved Samsung Galaxy J7 Freezes Is Unresponsive
- Samsung Galaxy J7 Switches Off Randomly Issue & Other Related Problems
- What to do when your Samsung Galaxy J7 keeps freezing [Troubleshooting Guide]
- How to fix your Samsung Galaxy J7 that’s stuck on Verizon screen [Troubleshooting Guide]
- How to fix your Samsung Galaxy J7 that keeps restarting [Troubleshooting Guide]
- How to fix your Samsung Galaxy J7 that started running slow [Troubleshooting Guide]
- How to fix Samsung Galaxy J7 that’s stuck on the boot screen [Troubleshooting Guide]
- How to fix Samsung Galaxy J7 that keeps freezing or lagging [Troubleshooting Guide]
- How to troubleshoot your Samsung Galaxy J7 that’s experiencing the black screen of death (BSoD)
- How to fix Samsung Galaxy J7 error “Unfortunately, Settings has stopped” [Troubleshooting Guide]
- How to fix Samsung Galaxy J7 that’s showing “Unfortunately, Samsung Account has stopped” error [Troubleshooting Guide]
- How to fix Samsung Galaxy J7 black screen of death issue [Troubleshooting Guide]
Apps Issues
- Samsung Galaxy J7 popping up the error “Unfortunately, Photos has stopped” [Troubleshooting Guide]
- How To Fix Samsung Galaxy J7 Apps Keep Crashing
- How to clean your Galaxy J7 Prime of unwanted apps
- How to fix Gmail that keeps crashing on Samsung Galaxy J7 2018 (easy steps)
- Galaxy J7 keeps opening and closing apps on its own, making sound as if screen is being tapped
- How To Fix “Unfortunately, IMS Service Has Stopped” On Galaxy J7
- Galaxy J7 Google Maps stops working when screen is off
- Solved Samsung Galaxy J7 Apps Would Freeze
- How to fix Galaxy J7 “Contacts has stopped” error that keeps popping up
- Galaxy J7 reboots randomly, showing “Touchwiz isn’t working” and “Facebook has stopped” errors
- How to fix Galaxy J7 with apps crashing issue after installing an update
- How to fix Messenger that keeps crashing on Samsung Galaxy J7 (easy steps)
- Galaxy J7 unable to view Netflix videos in HD [troubleshooting guide]
- How to fix YouTube app that keeps crashing on Samsung Galaxy J7? [Troubleshooting Guide]
- Samsung Galaxy J7 Gallery App Lags Not Responding Issue & Other Related Problems
- How to fix Samsung Galaxy J7 clock issue after major update
- How to fix your Samsung Galaxy J7 (2017) that shows “Settings has stopped” error [Troubleshooting Guide]
- How to fix your Samsung Galaxy J7 (2017) that pops up “Unfortunately, Phone has stopped” error [Troubleshooting Guide]
- Samsung Galaxy J7 Apps Not Opening After Software Update Issue & Other Related Problems
- Samsung Galaxy J7 popping up “Unfortunately, the process com.android.phone has stopped” error [Troubleshooting Guide]
- How to fix Samsung Galaxy J7 that keeps showing “Unfortunately, Phone has stopped” error [Troubleshooting Guide]
- How to fix Samsung Galaxy J7 that shows “Unfortunately, Internet has stopped” error [Troubleshooting Guide]
- Samsung Galaxy J7 keeps showing “Unfortunately, Smart Remote has stopped” error [Troubleshooting Guide]
- Fix Samsung Galaxy J7 “Unfortunately, Google Drive has stopped” error [Troubleshooting Guide]
- Samsung Galaxy J7 Clock apps keeps crashing showing “Unfortunately, Clock has stopped” error [Troubleshooting Guide]
- Samsung Galaxy J7 pops up “Unfortunately, Maps has stopped” when GPS is enabled [Troubleshooting Guide]
- Samsung Galaxy J7 keeps popping up “Unfortunately, S Voice has stopped” error [Troubleshooting Guide]
- How to fix your Samsung Galaxy J7 that shows “Unfortunately, Internet has stopped” & “Unfortunately, Snapchat has stopped” error messages [Troubleshooting Page]
- Samsung Galaxy J7 is showing “Unfortunately, Gallery has stopped” error message [Troubleshooting Guide]
- How to fix Samsung Galaxy J7 that keeps popping “Unfortunately, Contacts has stopped” error message [Troubleshooting Guide]
Internet Issues
- How to fix your Samsung Galaxy J7 that can no longer connect to your Home Wi-Fi and other hotspots [Troubleshooting Guide]
- How to fix Galaxy J7 not recognizing SIM card issue
- How To Fix Samsung Galaxy J7 Will Not Connect To Mobile Network
- How To Fix Samsung Galaxy J7 Wi-Fi Does Not Turn On
- How to fix Galaxy J7 keeps losing network connection issue (not connected to network error)
- How To Retrieve Data From Samsung Galaxy J7 That’s Stuck On Boot Logo
- How To Samsung Galaxy J7 Not Getting Software Updates
- How to fix Galaxy J7 (2017) wifi won’t turn on issue
- How to fix Galaxy J7 Pro texting issue: keeps showing “Not registered on Network” error, texting and calling not working
- What to do if Galaxy J7 won’t connect to a wifi network
- Galaxy J7 won’t connect to network after turning off Airplane Mode
- Solved Samsung Galaxy J7 Internet Not Working On Mobile Data Connection
- How to fix a Samsung Galaxy J7 Pro 2018 smartphone that doesn’t detect SIM card, No SIM card error [Troubleshooting Guide]
- How to fix Galaxy J7 mobile data issue: TracFone mobile data not working
- Solved Samsung Galaxy J7 Not Connecting To Wi-Fi Network
- Solved Samsung Galaxy J7 No Network Connection Error
- Solved Samsung Galaxy J7 Can’t Make Calls When Connected To Wi-Fi
- How to fix a Galaxy J7 wifi not connecting issue [troubleshooting guide]
- How to fix unstable Wi-Fi internet, connection drops on Samsung Galaxy J7 (easy steps)
- Samsung Galaxy J7 Wi-Fi switch is greyed out or disabled [Troubleshooting Guide]
- Samsung Galaxy J7 Not Registered On Network Error & Other Related Problems
Calling Issues
- How to fix Samsung Galaxy J7 that keeps showing “Unfortunately, Phone has stopped” error [Troubleshooting Guide]
- What to do if Galaxy J7 mobile data keeps disconnecting and can’t receive incoming calls
- How to fix Galaxy J7 texting or calling issues: not receiving text or call alerts
- Solved Samsung Galaxy J7 Can’t Make Calls When Connected To Wi-Fi
- Solved Samsung Galaxy J7 Not Ringing For Incoming Calls
- Samsung Galaxy J7 Call Gets Disconnected Issue & Other Related Problems
- Samsung Galaxy J7 popping up “Unfortunately, the process com.android.phone has stopped” error [Troubleshooting Guide]
- How to fix your Samsung Galaxy J7 (2017) that pops up “Unfortunately, Phone has stopped” error [Troubleshooting Guide]
Texting Issues
- How to fix your Samsung Galaxy J7 that can’t send / receive SMS and MMS messages[Troubleshooting Guide]
- Solved Samsung Galaxy J7 Randomly Attaches Photos To Text Messages
- How to fix Galaxy J7 texting issue: can’t send and receive picture messages (MMS)
- Solved Samsung Galaxy J7 Is Not Sending Or Receiving Picture Messages
- How to fix a Samsung Galaxy J7 Pro 2018 smartphone that cannot send/receive text (SMS) messages [Troubleshooting Guide]
- Solved Samsung Galaxy J7 Unable To Receive Photos In Text Message
- Galaxy J7 texting issue: keeps showing “view all” option for long text messages that won’t open
- Solved Samsung Galaxy J7 No Text Message Notification
- Solved Samsung Galaxy J7 Text Message Preview Not Showing After Software Update
- How to fix Galaxy J7 Prime that won’t send texts, keeps saying “failed” when sending SMS
- Galaxy J7 Prime update issue: text notifications keep showing after they have been turned off
Camera Issues
- How to fix Samsung Galaxy J7 “Warning: Camera failed” & “Unfortunately, Camera has stopped” errors [Troubleshooting Guide]
- How to screenshot on Samsung Galaxy J7
- Solved Samsung Galaxy J7 Warning Camera Failed Error
- Solved Samsung Galaxy J7 Camera Fails To Launch
- Samsung Galaxy J7 Takes Black Photos When Flash Is Used Issue & Other Related Problems
- Samsung Galaxy J7 pops up “Warning: Camera failed” error when camera is opened [Troubleshooting Guide]
- How to fix Samsung Galaxy J7 showing “Unfortunately, Camera has stopped” error when taking pictures [Troubleshooting Guide]
Sound Issues
- Solved Samsung Galaxy J7 Not Ringing For Incoming Calls
- What to do if Galaxy J7 can’t use custom notification sounds for contacts after Android Oreo update
- Solved Samsung Galaxy J7 Sound Has Stopped Working
Memory Issues
- Samsung Galaxy J7 Running Out Of Storage Space Issue & Other related Problems
- Galaxy J7 Device Storage Corrupt Error
Screen Issues
- How to fix Samsung Galaxy J7 screen flickering issue, other screen related problems [Troubleshooting Guide]
- How To Fix Samsung Galaxy J7 Screen Not Responding To Touch
- How To Fix Samsung Galaxy J7 Black Screen After Drop
- How to fix Galaxy J7 Pro black screen issue
- Solved Samsung Galaxy J7 Screen Flickers When Battery Level Drops
- Solved Samsung Galaxy J7 Screen Is White With Black Lines
- How to fix Galaxy J7 black screen issue: screen slowly turning black
- How to fix Galaxy J7 flickering screen issue [troubleshooting guide]
- How to transfer files from Galaxy J7 with a broken screen
- Solved Samsung Galaxy J7 Screen Is Flashing After Inserting microSD Card
- How to fix a Galaxy J7 that occasionally gets black screen issue [troubleshooting guide]
- Solved Samsung Galaxy J7 Screen Has Green Line
- Solved Samsung Galaxy J7 Screen Keeps Timing Out
- Samsung Galaxy J7 Screen Went Black
- Samsung Galaxy J7 Replacement Screen Not Working Issue & Other Related Problems
- Samsung Galaxy J7 Screen Turned Black Issue & Other Related Problems
- How to fix Samsung Galaxy J7 with Black Screen of Death (easy steps)
- Step by step guide to fix Samsung Galaxy J7 that has the Black Screen of Death issue
- Samsung Galaxy J7 Screen Is Black But Still Working Issue & Other Related Problems
- Samsung Galaxy J7 Screen Is Unresponsive Issue & Other Related Problems
- Samsung Galaxy J7 Screen Not Working But Phone Is Responding Issue & Other Related Problems
- What to do if the screen of your Samsung Galaxy J7 starts flickering [Troubleshooting Guide]
- Samsung Galaxy J7 Screen Has Become White Issue & Other Related Problems
- Samsung Galaxy J7 Screen Only Showing Lines Issue & Other Related Problems
Tutorials / How tos
Power
Operating System
- How to boot Samsung Galaxy J7 in safe & recovery modes, wipe cache partition, do resets [Tutorials]
- How to reboot your Galaxy J7 in safe mode
- How to wipe cache partition on your Samsung Galaxy J7
- How to turn On / Off Samsung Galaxy J7 Anti-theft feature
- How to do the Factory Reset on your Samsung Galaxy J7
- How to boot your Galaxy J7 in Recovery mode and do the Master Reset
Apps
Internet
Calls
Texting
Camera
Sound
Memory
Screen
Tips / Tricks
Security / Device Management