How to fix Galaxy J7 notifications issue: ringtone changes to silent randomly

Many Samsung Galaxy users, especially those using older devices, encountered notifications issues after installing updates recently. Today’s troubleshooting article deals with those who are using #GalaxyJ7 phones that have notifications issues. We hope you’ll find this post helpful.

Problem #1: How to fix Galaxy J7 notifications issue: ringtone changes to silent randomly

I have a Samsung Galaxy J7 and recently it will change the ring tone from “old phone” to silent randomly.  I switch it back and it’s fine for a while, even most of the day and then it will switch again to silent. I only realize this because I’ve missed a call.  I now have the phone set up so that it will vibrate when there is an incoming call along with the “old phone” ring so that when it has switched itself to silent I can still know when a call is coming in.    Why is it changing to silent from the “old phone” ring????? This is really annoying. I appreciate any help you can give me in resolving this issue. Thank you. 

Solution: There’s a list of possible reasons why this is happening. Let’s check each of them as well as the solutions that you can do.

Fix #1: Clear cache partition

If this problem started after installing a system update, there’s a fair chance that it’s due to a corrupted system cache. System updates sometimes corrupt Android system cache in some devices which can also result to minor glitches or bugs. To see if your J7 has a bad system cache, you must delete its current cache. Don’t worry, deleting the system cache won’t affect your personal data so you can do it safely. Here’s what you need to do:


  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Fix #2: Clear data of BadgeProvider app

Should wiping of the system cache won’t fix anything, the next good thing that you must do is to ensure that you return BadgeProvider app to its defaults. BadgeProvider app is one of default apps that is responsible in making sure that app notifications in Android works properly. If its data or cache is corrupted, it may result to some notifications failing to work as expected.

To clear your app’s data:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your J7 and check for the problem.

Fix #3: Verify for possible bad third party app

One of the most common reasons for a lot of Android problems is apps. Not all apps are created equal and it’s possible that you may have added a bad one recently. To check if there’s a bad app causing the problem, you can boot the device to safe mode. If notifications work properly in safe mode but not on normal mode, that means one of the third party apps is to blame.

To boot your J7 to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Observe the phone in safe mode for at least 24 hours. We don’t know how random notifications in your device start messing up so you can extend the observation period for as long as you can.

Keep in mind that your phone in this mode will only be able to use pre-installed apps (those that came with the operating system).

To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your J7 is still problematic, repeat steps 1-4.

Fix #4: Restore all software information to defaults

You’ll ultimately need to factory reset your device should all of our suggestions above won’t work. By resetting the device, you’ll be effectively reverting everything to their defaults. Be sure to back your files up before wiping the phone to avoid data loss.

To factory reset your J7:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off your Galaxy J7.
  3. Press and hold the Volume Up button and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.
  12. Once you’ve reset your phone, set your notifications up again before redownloading your apps.  Then, check how notifications work.

Problem #2: Galaxy J7 automatically adds +1 before phone number when filling out a form

Yesterday I filled out a job application online I did not notice that one I put in my phone number A +1 appeared before the area code. I then get an email from ADP security telling me that my phone number had been changed. Now when I try to fill out other applications The field for my phone number automatically has an +1 and I cannot get rid of it. I’m not so concerned with how this happened I just want to know how to get rid of it I went into my contacts and I deleted my phone number with the plus one I have a Galaxy j7.

Solution: If you’re using your phone’s web browser when filling up the form, try to clear its cache and see what happens. So, if say, you have a Google Chrome browser, you can follow the steps below on how to delete its cache:

  1. Open Google Chrome browser app.
  2. Go to Triple Dot menu button.
  3. Tap Settings.
  4. Tap Privacy.
  5. Once inside the Privacy tab, just tap on the large blue button at the bottom (‘CLEAR BROWSING DATA’).
  6. After that, select one or more categories to wipe.
  7. Finish the process by tapping on the ‘Clear’ button.

If you want to only wipe data for a specific site:

  1. go back to the root menu
  2. Select Site Settings
  3. Tap All sites.
  4. From there, hunt down the offending site you want to lose its all.

If you’re using a different web browser, do a quick Google search for steps on how to delete its cache.

Problem #3: Galaxy J7 won’t recognize Google account credentials after accidental drop

My  husband has a Galaxy Samsung J7, and the  other day he dropped the phone between the seats in the truck.  when he picked up the phone, it had a little droid on it saying erasing data. it reset itself.

Now we can’t get into the phone. it wont reset the password. it says use the last phone number or email associated with the phone and when you put it in, there’s no record of his name or phone number. I have contacted the phone company and they said the phone is working and that I would have to contact google to get back into the phone. i’ve done everything I can possibly do to recover the phone . I even put in my email address  to get the phone open to be able to just use the phone. It’s his work phone and the email google sent me said I would have to download google gmail, play and drive back on phone. but cant do it cause I can’t get into the phone. please help. it’s not being recognized with my computer either.

United States

Solution: We don’t know exactly what may have happened after the phone got dropped. The most probable reason must be hardware-related. The drop may have damaged a components which, incidentally, forces the phone to reboot or lose user or account information. If your J7 no longer recognizes your husband’s Google account credentials, or if a computer can no longer detect it, we doubt there’s anything that you can do to fix it at your level. Try to contact Samsung and see if they can repair the phone.

Problem #4: Galaxy J7 disconnecting wifi every 5 minutes

In the past few days my Samsung J7 running Nougat has been disconnecting WiFi connections after about 5min of having a good connection. The phone will not automatically reconnect. I can re-establish connection by simply choosing the SSID from the WiFi menu. I have verified that the behavior stops when in safe mode, and am just starting the process of figuring out which app might be the culprit. I also have a NOTE 3 (Lollipop) , and a Pixel (android 8) which do not exhibit this behavior.

Solution: If the issue is absent on safe mode, then you have a bad third party app. To find out which of your apps is behind the trouble, you need to use the method of elimination. Here’s how it’s done:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your J7 is still problematic, repeat steps 1-4.
  6. Repeat the cycle until you’ve figured out the culprit.