How to fix Samsung Galaxy J7 that’s showing “Unfortunately, Samsung Account has stopped” error [Troubleshooting Guide]

  • Read on to understand more about your Samsung Galaxy J7 that keeps showing the error “Unfortunately, Samsung Account has stopped” and learn how to troubleshoot it in a bid to get rid of the error.

Samsung, in a bid to protect its devices and users, encourages owners to register their products. The information you enter will be used to recover your account and devices associated with it. The same information may also be used to trace lost phones through the company’s Find my Mobile service, which allows you to bypass screen locks or even reset your phone remotely provided it’s turned on and still connected to the internet.

The company stores all these information in its servers and in your phone, there are services that keep the device connected to those service to sync information and one of those services is the Samsung Account. It runs in the background and it doesn’t have an interface so you really can’t use it per se, but it’s important.

In this post, I will tackle the error message “Unfortunately, Samsung Account has stopped” with the Samsung Galaxy J7 being the subject of our troubleshooting. If you own this device and are currently experiencing this problem or any other similar issues, then you’ve come to the right place. Just continue reading below to know how to troubleshoot your device.

Now, before we jump into our troubleshooting, if you have other concerns with your phone, make sure you drop by our Galaxy J7 troubleshooting page for we have already published several troubleshooting guides that may help you fix your problem. If you need further assistance, however, you can contact us by filling up our Android issues questionnaire and providing us with more information about your issues.

Troubleshooting Galaxy J7 with “Unfortunately, Samsung Account has stopped” error

The purpose of our troubleshooting is for us to know what the problem is all about and what needs to be done to fix it, or in this case, get rid of the error message and continue using the phone normally. But before we jump right into our troubleshooting, here’s one of the messages we received from our readers that may best describe this issue.

Problem: Hi guys. I have purchased a relatively cheap smartphone called Galaxy J7–it’s cheaper than the S7–about a couple of months ago. Recently, there was an update. Downloaded it and I think it was installed successfully. I continued using the phone after that without any problem until one day an error message started to pop up saying “Unfortunately, Samsung Account has stopped.” There’s no app called Samsung Account so I don’t quite understand why this is happening. Can you help?

Troubleshooting: As I said earlier, it’s a service–it runs in the background but you can’t see an icon that says likewise. But don’t worry, we’ve already faced issues like this before because it doesn’t just occur to the J7, it happens to all other Galaxy phones. That said, the first step in our troubleshooting guide below is the solution to this problem. Let’s say, 80% of the time this kind of problem will be fixed by it.

Step 1: Update your information on Samsung’s website

All you need to do is logon to Samsung’s website and update or complete all the fields relating to your account. Here’s how…

  1. Log onto https://account.samsung.com using a web browser either using your phone or a computer.
  2. Login with your Samsung account credentials.
  3. Once you’re inside your account, update your profile to bear correct information.
  4. Now check your phone to see if the error still shows up and if so, reboot it.

After this, make sure your phone is connected to the internet either through mobile data or Wi-Fi and then continue using it to know if the error still shows up.

Step 2: Reboot in safe mode and see if the error still shows up

Perhaps some of the apps you downloaded from the Play Store is causing the problem or triggering the error. We can’t be sure of this that’s why we need to isolate the problem by booting up in safe mode. In so doing, you are actually temporarily disabling all third-party apps and services so if the problem still shows up, it might be a firmware issue, after all. This is how you boot your J7 in safe mode:

  1. Press and hold the Power button (located on the right) until Phone options is displayed then release.
  2. Select and hold Power off until the Reboot to Safe Mode prompt appears then release.
  3. Tap RESTART. Note: This restart process may take up to one minute to complete.
  4. Upon restart, Safe mode appears in the lower left of the unlock/home screen.

Step 3: Wipe cache partition so system caches will be replaced

Considering the fact that the problem started after an update, it’s possible some caches got corrupted and they system continues to use them. We need to rule this possibility out so wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

The phone may take a little more time rebooting but wait for it and continue your observation. If the error still shows up, you have no other choice but to reset it.

Step 4: Master reset your Galaxy J7

There’s no other way to address this problem except to set it up again like it was new. But you need to wipe everything off in its memory to be able to do so. So, before the reset, make sure you backup your files and data for they will be deleted. Also, disable the anti-theft feature so you won’t be locked out of your device after the reset.

Disable anti-theft

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

Master reset Galaxy J7

  1. Turn off your Galaxy J7.
  2. Press and hold the Volume Up button and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope this troubleshooting guide helps.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

One Reply to “How to fix Samsung Galaxy J7 that’s showing “Unfortunately, Samsung Account has stopped” error [Troubleshooting Guide]”

  1. My Samsung J7 keeps showing a pop up saying Samsung Cloud keeps stopping and when i press close app it just pops up again and it is impossible to use the phone

Comments are closed.