Unlike the main Facebook app, Messenger doesn’t come pre-installed on your Samsung Galaxy J7. You have to download it from the Play Store and install on your phone to be able to use it. That’s how third-party apps work. There are times when these apps crash and when it happens, you may get the error that, in this case, would say “Unfortunately, Messenger has stopped” or the app closes on its own the moment you use it, although there are times when you can still use it for a few minutes before it closes.
We have been contacted by some of our readers that own the Samsung Galaxy J7 before according to them, the app keeps crashing every time they open it from Facebook to initiate video chat. Most of the time, this problem is limited to the app but there are cases wherein a problem like this is just a result of a more serious issue. Continue reading to know more about this problem and learn how to fix it.
For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.
How to fix Galaxy J7 with Messenger that keeps crashing
The following procedures may be able to help you fix this problem. After all, this is just a pretty minor issue and you can actually fix it immediately by removing Messenger but the purpose of this troubleshooting guide is for you to be able to continue using the app. Try to see if one of our solutions work for you…
First solution: Restart your Galaxy J7 first
You must begin your troubleshooting with a reboot because if this is a minor issue, there’s a chance a simple reboot can fix it especially if this is the first time that the problem occurred. So, hit that power key to restart your device and after which tap the Home button to trigger Nova Launcher. If the problem continues, try doing the Forced Reboot which is more effective than the normal reboot.
- Press and hold the Volume Down and Power keys together for 10 seconds or more.
If the problem still occurs after this, then move on to the next solution.
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Second solution: Clear the cache and data of the Messenger
This will reset the app and bring it back to its default settings. You may lose your bookmarks and browsing history but none of your files will be deleted. In other words, it’s safe to do and very effective in addressing problems like this. Here’s how you do it:
- From any Home screen, tap the Apps icon.
- Tap Settings.
- Tap Applications.
- Tap Application manager.
- Find and tap Messenger.
- Tap Storage.
- Tap Clear cache.
- Tap Clear data and then tap OK.
Try to reboot your phone if it kind of slows down after clearing the cache and data. It might be the only procedure you should do to fix the problem but there’s no guarantee. So, if the problem persists after doing this, move on to the next step.
Third solution: Reset Facebook
The main app and the Messenger are connected and Facebook may also cause Messenger to crash. So, if the latter still crashes after doing the second procedure, you should try clearing the cache and data of Facebook as well.
- From any Home screen, tap the Apps icon.
- Tap Settings.
- Tap Applications.
- Tap Application manager.
- Find and tap Facebook.
- Tap Storage.
- Tap Clear cache.
- Tap Clear data and then tap OK.
If the problem continues after this, then you have to do the next procedure.
Fourth solution: Uninstall Messenger and reinstall it
Doing this will make sure you have the latest version of the app running on your phone. I suggest you uninstall and reinstall the app instead of just updating it. By uninstalling it, you’re removing all its associations with the firmware and other applications and that’s very important and effective in addressing these kinds of issues.
Follow these steps to uninstall it:
- From any Home screen, tap the Apps icon.
- Tap Settings.
- Tap Applications.
- Tap Application manager.
- Tap Messenger.
- Tap Uninstall.
- Tap Uninstall again to confirm.
You may reboot your device after doing this to refresh it. Once the phone becomes active, open Play Store and search for Messenger and then download it.
I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.
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