How to fix Gmail that keeps crashing on Samsung Galaxy J7 2019 (easy steps)

Gmail is one of the pre-installed applications in your phone new Samsung
Galaxy J7 2018. It’s mandated by Google to come with every Android device. In other words, it’s embedded in the firmware like any other Google-owned applications. If it has some kind of issues, it could be just a problem with the app or an issue with the firmware that needs to be addressed as soon as possible.

I have encountered a couple of issues with Gmail before and the most common is when you get the error message “Unfortunately, Gmail has stopped” and the second is when the app closes on its own just after opening it. Both problems will result to you not being able to use it and if you rely on Gmail to send and receive your emails, then you have to fix the problem immediately. That’s the purpose of this post; I will walk you through in troubleshooting your device that’s plagued with this problem. So, if you’re one of the owners of the Galaxy J7 2018, or any Android device for that matter, that has this kind of problem, continue reading as this post may be able to help you somehow.

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

How to fix Gmail app that keeps on crashing on your Galaxy J7 2018

Most of the time, app-related issues are pretty minor and are easy to fix and this one is no exception provided that you didn’t modify the firmware of your phone in any way because if this is a result of rooting and installation of third-party ROM, then just revert those processes and the problem will be fixed. Assuming that this issue started on its own without apparent reason or cause, try doing these steps:

First solution: Reboot your Galaxy J7 2018

If you haven’t done it yet, then try rebooting your device the moment the app crashes. After which when the phone is already active, open Gmail again to know if it still crashes. If it still does, then move on to the next solution.

You need to do this because it’s always possible that the crashes is a result of a firmware glitch. However, if you’ve already done it, then you don’t have to do it again. Instead, move on to the next procedure.


Second solution: Find out if it’s caused by a third-party app

While Gmail is a pre-installed application, some third-party apps may cause it to crash or force close. If such is the case, then the problem is pretty easy to fix because all you need to do is find the app that’s causing the problem and uninstall it. To do that, you have to run your phone in safe mode to temporarily disable all third-party applications. If the problem doesn’t occur in this mode, then it’s clear that it’s caused by a third-party app. Find that app and then uninstall it:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Assuming that the problem is fixed in this environment, the next thing you should do is find out which of your apps is the culprit and once you suspect an app, uninstall it. Here’s how you do that:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Determining what app is causing the problem is often a challenge to many users. So, you must uninstall apps that you recently installed first or those that you installed prior to the problem.

On the other hand, if the problem occurs even in safe mode, then move on to the next solution.

Third solution: Clear cache and data of Gmail

What this method does is reset the app back to its default settings and configuration. This will rule out the possibility that the issue is with the app because if it is, then the following method will fix the issue and get rid of the error message.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Gmail.
  5. Tap Storage.
  7. Tap Cached data.
  8. Tap CLEAR.

This is the most effective solution to almost all app-related problems but then there’s no guarantee that it will work to all cases. So, in case the problem continues after this, then the next method will definitely fix the problem.

Fourth solution: Backup your important files and reset your phone

As long as the firmware remained unmodified in any way, you can fix this kind of problem with a reset. However, if you did try to root and install a custom ROM on your phone and then this problem started, in order to fix it, you have to flash the stock firmware. Assuming that’s not the case, you should backup your important files and data and then do the following:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that the problem with your device is fixed after this. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

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