How To Fix Samsung Galaxy J7 Will Not Download Picture Message

The #Samsung #Galaxy #J7 is a midrange smartphone that’s popular among the budget conscious consumer. It has several great features including its 5.5 inch display, 13MP front and rear cameras, an octa core processor paired with 2GB of RAM, and a 3300 mAh battery just to name a few. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J7 will not download picture message issue.

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How To Fix Samsung Galaxy J7 Will Not Download Picture Message

Problem: Yes I have a Galaxy J7 star, and my carrier is metro pcs.. I get 2gb data but use the wifi at home. Bought it brand new and it for some reason wont download some of the attachment sent to me they are simple things like a picture or address. I have my setting set to download on wifi or data usage, to download any size and restrictions are set to free. It wouldn’t download an address someone had shared with me from Google maps , then oddly the next day it did out of nowhere. But I usually have to delete the text message it’s tied to cause I get tired seeing that message on bottom when I turn the screen on at first. Hopefully there’s something that will fix this. Have had phone less than 2 months. Thanks ! Have a great day!!

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

There are two thing that you need to make sure of in order for the phone to download or send a picture message. First, you should have an active mobile data subscription and that the phone is getting a strong data signal, preferably LTE. Second, your phone should have the correct MetroPCS APN settings installed.

To access the APN settings of the phone:

  • From the Home screen, tap the Apps tray.
  • Tap Settings > Connections.
  • Tap Mobile networks.
  • Tap Access Point Names.

MetroPCS APN settings:

  • Name: MetroPCS
  • APN: fast.metropcs.com
  • Proxy: Not Required
  • Port: Not Required
  • Username: Not Required
  • Password: Not Required
  • Server: Not Required
  • MMSC: http:// metropcs.mmsmvno.com/mms/wapenc
  • MMS proxy: leave it blank
  • MMS port: leave it blank
  • MCC: 310
  • MNC: 16
  • Authentication type: Not Required or just use the default value shown

If your phone has a strong mobile data signal and it has the correct APN settings but still the problem persists then proceed with the troubleshooting steps listed below.

Perform a soft reset

The first thing you will need to do in this case is a soft reset. This will usually resolve issues caused by minor software glitches as the phone software will be refreshed.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occurs.

Start the phone in Safe Mode

There are instances when an app you downloaded can cause this particular issue. To check if this is the case you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode’.

If the issue does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition

There are instances when a corrupted system cached data can cause this problem. It’s therefore a good idea to delete this data as the phone will just rebuild this data when it starts again.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step to consider is a factory reset. This will bring your phone back to its original factory condition. Take note that your phone data will be deleted in the process so make sure to create a backup copy before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.
  • With no apps installed in the phone, try to check if the issue still occurs.

Once the reset is complete you will need to check the APN settings of the phone again and make sure that it is correct. The issue will most likely be resolved after the reset.