How To Fix Samsung Galaxy J7 Apps Keep Crashing

The #Samsung #Galaxy #J7 is one of the popular mid range devices available in the market today. This phone is the ideal choice of  consumers who want a phone that has excellent features but is sold at a budget price point. This device uses a 5.5 inch Super AMOLED display and sports an Exynos 7870 combined with 3GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J7 app keeps crashing issue.

If you own a Samsung Galaxy J7 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy J7 Apps Keep Crashing

Problem: I bought a samsung J7 and it works fine , but after two weeks the apps start to stop like instagram , my files and twitter … I restarted the phone and it stopped at t-mobile screen until the charge finished , I did a hard reset and it solved the problem , but it start to show a message that says “unauthorized actions have been detected” , and it says that there is a root even if the root checker says the opposite , it was all fine But after a month the apps start again stooping even if i didn’t open them , i did a hard reset and it solves the problem but the alert still there , every month now i keep repeating the same process and it’s annoying. My J7 is android 7 and it refuse to make updates Please can you help me

Solution: Before performing any troubleshooting steps on the phone it’s best to make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first.

Since you mentioned that the phone  is not getting the updates then you should try using Smart Switch to install the latest software version.

  • Download the most recent version of Smart Switch from the Samsung website. (Select the Smart Switch version compatible with your computer operating system and device.)
  • Double-click the installer to begin the installation process.
  • Accept the license agreement by selecting the I accept… check boxes and then click Next.
  • When the installation is complete, click Finish.
  • Connect the mobile device to the computer with the USB cable.
  • Open Smart Switch on your computer. If a software update is available for your device, Smart Switch automatically prompts you to update.
  • Click Update to begin downloading the necessary files.
  • Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen.

Perform a soft reset

The first thing you will need to do in this case is a soft reset. This will usually resolve issue caused by minor software glitches.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue occurs in Safe Mode

There are instances when an app you downloaded can cause this particular issue. To check if this is the case you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the device off.
  • Press and hold the Power key past the screen with the device name.
  • When ‘SAMSUNG’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see ‘Safe Mode’.

If your phone apps does not crash in this mode then the problem is most likely caused by an app. Find out what app this is and uninstall it.

Wipe the cache partition

There are instances when a corrupted system cached data can cause this problem. It’s therefore a good idea to delete this data as the phone will just rebuild this data when it starts again.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset

One last troubleshooting step to consider is a factory reset. This will bring your phone back to its original factory condition. Take note that your phone data will be deleted in the process so make sure to create a backup copy before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.
  • With no apps installed in the phone, try to check if the issue still occurs.

If the above steps doesn’t fix the problem then you will need to bring the phone to a service center and have it checked.

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