Need help with your YouTube app that keeps crashing on your Samsung Galaxy J7? If so, then this post is for you. Find out how to diagnose the problem and get YouTube back up and running smoothly again on your phone.
If we talk about the most widely used apps in mobile devices — for all ages, it will probably be YouTube to occupy the first rank. As a matter of fact, a lot of modern parents are very grateful to YouTube for offering a wide variety of channels for their kids to watch while they’re carrying out daily chores. And this is also one of the reasons as to why many people would overreact when YouTube is down. But then again, just like any other apps, YouTube isn’t perfect and therefore having random issues is inevitable. Fortunately, there are ways for you to fix the problem on your end. And here are your options.
Before anything else though, if you have other issues with your device, then visit our Galaxy J7 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.
Potential solutions to fix YouTube issues and errors on your Galaxy J7
Try to diagnose if the problem you are dealing with is an app or server issue. To do so, open a browser then try to access the YouTube website and play videos through the web. If everything goes well with the web version, then it implies that YouTube is fine and the problem is on your phone’s YouTube app. And this is what you need to solve.
Quit the app and restart.
Rogue apps are often remedied by a forced stop and restart. Doing so can help refresh the app and get back to its normal state.
To force YouTube app to close, go to Apps-> Settings-> Applications-> Application manager-> then tap to select YouTube and tap Force Close.
Restart your phone then launch YouTube again to see if it’s now stable.
Force your Galaxy J7 to restart.
In the case where your phone becomes unresponsive as YouTube app crashes or gets stuck, a forced restart on your device would be necessary. Similar to a soft reset or usual restart, a forced restart will not affect any of your data or personal information on the phone. It can also yield the same positive outcome as soft reset does.
A force restart on the Galaxy J7 is done by pressing the Power and Volume Down buttons simultaneously for about 10 to 20 seconds and then release both buttons when the Samsung logo appears.
It’s a simulated battery-removal procedure so you can also do the alternative way which is to remove and reinsert the battery on your Galaxy J7. Both these methods serve the same purpose.
Clear cache and data on YouTube app.
Cached files on your YouTube app can crash at certain times and when this happens, errors may occur and the app may not be able to work as intended. To make sure this isn’t causing your trouble, try to clear cache and data on your YouTube app.
- If you’re device is running on Android 7.1 platform, you clear app cache and data by going to Apps-> Settings-> Apps menu, then tap YouTube in the default list. If you don’t see it, tap Menu then select Show system apps to show preinstalled apps. YouTube may likewise come as a stock app on your device. When you locate YouTube, tap Storage then tap Clear Cache or Clear Data. Finally, tap OK to confirm.
- In Android 6.0, clearing app cache and data is done through Apps-> Settings-> Applications-> Application manager-> YouTube-> Storage-> then tap Clear Cache or Clear Data. Again confirm action by tapping on OK.
Hint: If you don’t see YouTube in the Application Manager, then try to tap MORE-> then Show system apps instead.
Check and install update for YouTube app.
If the problem continues after clearing cache and data on your YouTube app, try to check for YouTube updates and install it. Your app will likely need an update in order to maintain stability and good performance level.
To check for and/or install update for YouTube app, follow these steps:
- Tap the Apps icon from any Home screen.
- Tap Play Store.
- Tap the Menu key and then tap My Apps.
- Select YouTube and then tap Update.
- If you want to keep your apps automatically updated, go back to the Menu key then tap Settings and select the option to Auto-update apps.
Uninstall/disable then reinstall/re-enable YouTube.
Uninstalling an erratic app can help rectify the glitch, refresh the app, and allows it to return to its normal state. If YouTube is still crashing after performing all prior methods, then you may resort to uninstalling the app and then reinstall it on your phone.
- To do so, tap the Apps icon from any Home screen then go to Settings-> Apps then tap to select YouTube app. Tap the option to Uninstall twice to confirm action.
- Restart your device after YouTube is completely removed then proceed with the app re-installation process.
- To reinstall YouTube app on your device, tap Apps-> Play Store-> then type in YouTube in the search field. Tap to select YouTube from the search results and then tap Install.
Wait until YouTube is completely installed then restart your phone. See if that fixes the problem.
Wipe cache partition on your Galaxy J7.
Wiping the cache partition might be the key to fixing the problem especially if it’s triggered by a corrupt cached file in the system partition.
Doing so will clear up temporary files from the system cache partition thus eliminate any errors that might have caused conflict with the YouTube app. Unlike a master reset, wiping the cache partition will not delete your personal data for as long as it’s done correctly. For starters, here’s how:
- Power off your device.
- Press and hold the Volume Up, Home, and Power buttons simultaneously for a few seconds.
- When you see the Samsung logo, release the Power button but keep holding down the other buttons.
- When you see the Android logo, release the remaining buttons. You will then see Installing system update on your screen for about 30 to 60 seconds before the Android System Recovery menu options appear.
- Press the Volume down button repeatedly to highlight wipe cache partition then press the Power button to confirm selection.
- Press the Volume Down button again to highlight Yes and press the Power button to confirm.
- Wait until the wipe cache partition is finished and when it does, the Reboot system now option is highlighted.
- Press the Power button to reboot your device.
After the restart, try launching YouTube and play videos to see if it’s now able to do so without any more crashes.
Reset network settings.
Your device may not be able access or communicate with the YouTube channel due to intermittent or no connectivity issue. As a result, the page won’t load, freeze or crash. Performing a network settings reset will likely fix the problem especially if it’s inflicted by network issues like server errors.
To perform a network settings reset on your Galaxy J7 with Android 7.1, follow these steps:
- Tap the Apps icon from the Home screen.
- Tap Settings.
- Tap General management.
- Tap Reset.
- Select the option to Reset network settings.
- Confirm action by tapping on Reset Settings twice.
- If your phone is still running on Android 6.0, a network settings reset is done by going to Apps-> Settings-> Backup and reset-> Reset network settings, and then tap Reset Settings twice to confirm.
Note that this reset will erase your current network settings including wireless networks and passwords. That said, be sure to take note of this information beforehand as you’ll need it again later when you set up your wireless network on your device.
Other options if the problem continues
- Factory reset. If none of the given solutions is able to fix the YouTube app on your Samsung Galaxy J7, you may opt to try a full system reset or factory reset on your device. This however can be a tedious process especially if you’ve already stored a lot of contents and made customized settings on your device as all of these are wiped out from your device. That said, creating a backup is highly recommended beforehand should you wish to proceed with a factory reset.
- Check and install software update. If you haven’t already, try to check for any available software update for your device. Updates usually helps in resolving software issues affecting certain apps or the device functions in general. To check for available updates on your Galaxy J7, go to Apps-> Settings-> About device. If an update is available, you’ll see a notification containing the software version and the key features it brings. Follow the onscreen instructions to proceed with the update download and installation.
- Escalate the problem. If this isn’t an ideal option for you, then you may seek further recommendations and more inputs from Samsung Support regarding this issue. Just let them know that you’ve already exhausted every possible means in an attempt to fix the problem on your end but to no avail.
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