How to fix Samsung Galaxy J7 that got stuck on logo and won’t boot up [Troubleshooting Guide]

A Samsung Galaxy J7 that gets stuck on the logo during boot up may be experiencing a serious firmware issue, although it might also be a sign of a minor app-related problem. We’ve also encountered cases wherein the phone couldn’t continue booting up due to a hardware problem that’s preventing the system from working properly. Frankly, it’s difficult to determine which is which if we don’t troubleshoot.

So, in this post, I will walk you through in troubleshooting your Galaxy J7 that got stuck on the logo for some reason. We will try to consider every possibility and rule each one of them until we can arrive at a point wherein we can pinpoint what exactly is the problem with your phone and what needs to be done to get it fixed or make the phone boot up successfully again. If you own a phone like this and are currently bugged by a similar issue, continue reading below as this post may be able to help you.

Before anything else though, if you have other issues with your device, then visit our Galaxy J7 troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

Step-by-step guide to troubleshooting Galaxy J7 that got stuck on logo after an update

Problem: I’m not sure what happened to my phone but I think there was an update that got downloaded and after that, my phone could no longer start up normally. My phone is a Galaxy J7 and it is stuck on the Samsung logo. I already tried rebooting it a lot of times but it won’t can you help me, please?

Troubleshooting: Let’s try to find out why a mid-range phone with decent specs like the Galaxy J7 can no longer boot up successfully. Now, here’s what you need to do…

Step 1: Try doing the soft reset procedure

We have to assume first that this problem is caused by a minor glitch in the system so we don’t have to necessarily do some complex troubleshooting procedures yet. In this step, try to follow this simple procedure:

While the phone is powered on (even if it’s stuck on the logo), remove the back cover.
Now pull the battery out to power-shock the phone.
Press and hold the Power key for a minute to drain stored electricity from some of the components.
Place the battery back in, then secure it with the back cover.
Turn the phone back on to see if it boots up successfully.

After doing this and the phone still gets stuck on the logo, then you have to do other troubleshooting procedures.

Step 2: Try booting it up in Safe mode

Doing this won’t fix the problem but will give you an idea whether or not third-party apps have something to do with it. When in safe mode, all third-party apps are temporarily disabled, so if the phone boots up successfully in this environment, then we can almost be certain the problem is caused by one or some of them. Now, here’s how you boot your J7 in Safe mode:

Turn the device off.
Press and hold the Power key past the screen with the device name.
When ‘SAMSUNG’ appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see ‘Safe Mode’.

Assuming the phone successfully started up in this mode, then move on to the next step, otherwise, skip to step 4.

Step 3: Find, reset, update and / or uninstall apps that may be causing the problem

If your Galaxy J7 has successfully booted up in safe mode, it means there’s an app that’s causing the problem. You need to find that app and do some procedures to try fixing this problem. The first thing you need to do if you already have a suspect is to find out if there are available updates for your apps, here’s how you do it…

From any Home screen, tap the Apps icon.
Tap Play Store.
Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
Choose one of the following options:
- Tap Update [xx] to update all applications with updates available.
- Tap an individual application and then tap Update to update a single application.

If this doesn’t fix the issue, then you have to reset or clear the cache and data of the apps you suspect, here’s how you do that…

From any Home screen, tap the Apps icon.
Tap Settings.
Tap Applications.
Tap Application manager.
Tap the desired application in the default list or tap MORE > Show system apps to display pre-installed apps.
Tap Storage.
Tap Clear cache.
Tap Clear data and then tap OK.

Lastly, you have to uninstall the app you suspect is causing the problem if updating and resetting it won’t fix the issue…

From any Home screen, tap the Apps icon.
Tap Settings.
Tap Applications.
Tap Application manager.
Tap the desired application
Tap Uninstall.
Tap Uninstall again to confirm.

Step 4: Attempt to boot your phone up in Recovery mode

You have to do try this if your J7 failed to boot up in safe mode. The Android system recovery serves as the fail-safe and even if your phone currently experiences firmware issues, it may still be able to boot up in this mode. If successful, you can then try wiping the cache partition and if that won’t work, then you have to reset the device.

How to boot Galaxy J7 in Recovery mode and wipe cache partition

Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
When the device logo screen displays, release only the Power key
When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times key to highlight ‘wipe cache partition.’
Press the Power key to select.
Press the Volume down key to highlight ‘yes’ and press the Power key to select.
When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

How to boot Galaxy J7 in Recovery mode and do the Master reset

Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
When the device logo screen displays, release only the Power key
When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

If the problem occurred without apparent reason or cause, then a reset might fix it. However, if the problem persists after this, then you need to have a technician take a look at it.

Troubleshooting Galaxy J7 that sometimes gets stuck on the logo

Problem: Sometimes my phone stops on the Galaxy J7 logo and won’t boot up. It happens from time to time and it’s really annoying because when it happens, that’s when the phone rebooted on its own without my consent or me doing it. I also noticed by phone slowed down a bit just recently. I think that might have triggered the issue, although I don’t know what to do about it. What should I do?

Troubleshooting: Apparently, the phone works just fine and there are occasional hiccups. With that, we really can’t troubleshoot it until the problem shows. However, I suggest you try resetting your phone as it may just be an issue with some of the system files. Make sure you make a backup of your important files and data as they will all be lost. After which, disable the Factory Reset Protection so that you won’t be locked out of your phone after the reset.

This is how you disable the FRP on your Galaxy J7

From the Home screen, tap the Apps icon.
Tap Settings.
Tap Accounts.
Tap Google.
Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
Tap More.
Tap Remove account.
Tap REMOVE ACCOUNT.

After this, reboot your phone in recovery mode and then do the Master reset…

Turn off the device.
Press and hold the Volume Up key and the Home key, then press and hold the Power key.
When the device logo screen displays, release only the Power key
When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
Press Power button to select.
Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, ‘Reboot system now’ is highlighted.
Press the Power key to restart the device.

Or, you can just reset your phone from the Settings menu…

From the Home screen, tap the Apps icon.
Tap Settings.
Tap Backup and reset.
If desired, tap Back up my data to move the slider to ON or OFF.
If desired, tap Restore to move the slider to ON or OFF.
Tap Factory data reset.
Tap Reset device.
If you have screen lock turned on, enter your PIN or password.
Tap Continue.
Tap Delete all.

I hope this works.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.