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Fix Samsung Galaxy S6 Edge Plus that gets muted & shuts down during calls, other call related problems

Your #Samsung Galaxy S6 Edge Plus (#GalaxyS6EdgePlus) has a proximity sensor that manipulates the display during calls. It can turn it off when held near the face or ear of the owner. There are times, however, that such feature is turned off so the screen remains lit even if the phone is already touching the user’s face. This is where problems enter just like what one of our readers reported.

Galaxy-S6-Edge-Plus-antenna
The antennae of the Samsung Galaxy S6 Edge Plus. credit: iFixit.com

Aside from that issue, I also addressed a few others. Continue reading to know more about them and learn how to deal with them when you encounter one. Here’s the list of the issues…

  1. Galaxy S6 Edge+ mutes when held near the face during calls
  2. Galaxy S6 Edge Plus having difficulty pairing with Acura RL
  3. S6 Edge Plus shuts down when receiving or making calls
  4. S6 Edge+ can’t make, receive calls after digitizer replacement

If you have other concerns, visit our S6 Edge+ troubleshooting page where you may find issues that are similar to yours. Should you find one, feel free to use the solutions we provided. If they don’t work or if you can find something related to what you have, then you may contact us by completing this questionnaire.


 

Galaxy S6 Edge+ mutes when held near the face during calls

Problem: Every time I make a call and hold phone up to my ear its like the phone mutes? if I take it away from my ear they can hear me. I can always hear them. This is the 2nd one last one did the same thing. If I hold  the phone away from my ear or have it on speaker phone everything works fine. Not sure if I have another bad one or not? Thank you, David.

Answer: Does the screen turn off when you hold the phone near your face? If it does not, there’s a chance the mute button is touched when you hold it to your ear. If you have a case, it might be interfering with the proximity sensor’s normal operation, try taking it off and see if phone calls still get muted.

If you don’t have a case on, then try wiping the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If it still won’t work, then it’s time you did the factory reset. The proximity sensor is supposed to manipulate the display during calls and not the speaker. So, if the problem remained after the reset, it’s time you had the device checked by a technician.

Galaxy S6 Edge Plus having difficulty pairing with Acura RL

Problem: I own a 2005 Acura RL and can’t get the car to see the car to pair the phone with the car.  I upgraded from a Samsung S3 to this phone and had no problems with the car finding that phone at all.  My daughter just bought the latest i-phone so we tested to see if the car was the issue.  It wasn’t.  My car paired with her phone without any problem. I’ve read several blogs that this issue is common with the new S6 with no real solutions offered. Has Samsung fixed this issue yet and if so how do I incorporate that fix? If not, what can I do? Thanks for any help you can provide.

Answer: There have been a lot of users complaining about this kind of problem but you’re right, there’s no real solution for it. Even the most recent updates didn’t fix the issue. Technically, there’s nothing we can do about this problem but there’s a workaround that might just work with you–using a third-party app.

Try and download A2DP Connect from the Play Store and see if it can help you pair your car with your phone and have a stable connection.

S6 Edge Plus shuts down when receiving or making calls

Problem: Hi! I have trouble to make phone calls and to receive calls, when I make a call I don’t get any tone it just shuts down, the same when someone calls me, I can restart the phone 1-2 times and then it works for some time, this problem started for 3 weeks ago, I have also talked with my operator and they can’t find any problems, I also have the latest updates in my phone.

Any Ideas? Thanks, Malle.

Suggestion: If the phone shuts down when making outgoing or receiving incoming calls, then it’s either a battery problem or an issue with the system. Since the S6 Edge+ doesn’t have a removable battery, you need to rule out the latter first. You can do so by performing a master reset. I assume, however, that the phone only shuts down during calls so you can backup all your data just fine. So, here’s what you’re going to do:

  1. First, backup all your data including your files, apps, pictures, videos, music, etc.
  2. Remove your Google account from your phone.
  3. Disable the screen locks you’ve setup.
  4. Turn off your Samsung Galaxy S6 Edge.
  5. Press and hold the Volume Up, Home and Power keys together.
  6. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  7. Wait until the Android Recovery Screen appears after about 30 seconds.
  8. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  9. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  10. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

After the reset and the problem remained, send the phone in for proper checkup.

S6 Edge+ can’t make, receive calls after digitizer replacement

Problem: Had glass replaced, now wifi works perfect, apps perfect, but won’t make or receive calls. New SIM card, reset done, all the normal tech things and on phone with Verizon for over two hours. Repair shop says they have no idea, Verizon says it is the antennae. So how do I get that fixed and where? Not taking it back where I got the glass done for darn sure.

Answer: If the problem was with the antennae, then the phone shouldn’t be getting any signal or the reception is fluctuating. Considering you just had the digitizer replaced, I think the technician may have messed up the antennae as they’re welded to the midframe. According to Samsung, the antennae are attached to the midframe using ultrasonic welding, so it’s kind of difficult to properly attach them back to the frame. I think you need Samsung’s help with this. Try contacting the company and see what they can do about it.

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