Samsung Galaxy S6 Edge Troubleshooting

Welcome to our Samsung Galaxy S6 Edge Troubleshooting page. It will contain all links to our posts about the Galaxy S6 Edge, the designer version of the company’s 2015 flagship smartphone. While the device is offered on a higher price range, we believe it will become a hit with its wraparound screen. That is why it’s necessary for us to create a separate troubleshooting page for it.

Samsung-Galaxy-S6-Edge-Layout

This page will be updated each week until such time we stop providing support for the device and will contain all problems, questions, glitches, errors, tutorials, how tos, guides, FAQs, tips and tricks. We suggest you bookmark this page if you own a Galaxy S6 Edge as we assure you it will be a great resource in the future.

We are always willing to help our readers fix their problems, so we dedicated a mailbox for them. If you’re one of the users that may encounter issues, feel free to send us the specific issues you are experiencing at our Android Questionnaire form. Bear in mind that we will spend time to read your email, research on your problem and write solutions, troubleshooting guides and/or our suggestions. So, please, do your part! Provide all necessary details and information about your phone, its behavior and the symptoms of the problem(s).

Always include in your email the model of your phone, the Android version it’s running, when the problem started, what the symptoms are, what troubleshooting you’ve done (if you did some), and the behavior of the phone before and after the problem emerged. Help us help you!

Click on a link below to go to the specific section:

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Tutorials & How Tos

  Power

  1. Can I remove the battery from my Galaxy S6 Edge?
  2. Did you know that your Samsung Galaxy S6 Edge is designed to be able to charge your battery wirelessly?  All you need is a Galaxy S6 Edge wireless charging pad.

  Operating System

  1. Using the Setup Wizard
  2. Changing the Language
  3. Setting Time and Date
  4. How to display the Date & Time

  Apps

  1. How to View Recently Used Applications
  2. How to use Smart Stay
  3. How to use Voice Commands or S Voice app
  4. What is Information Stream and how to use it
  5. What is People Edge and how to use it
  6. Adding/Removing a Shortcut
  7. Adding/Removing a Widget
  8. Adding More Applications to My Home Screens
  9. Internet Browser
  10. Calendar
  11. Clock
  12. Memo
  13. My Files
  14. S Voice
  15. Google Maps
  16. Google Search
  17. Music Player
  18. Voice Recorder
  19. Gallery
  20. Video
  21. S Health

  Internet

  1. Working with the Galaxy S6 Edge Browser
  2. Using the S6 Edge Internet Browser
  3. Adding a Bookmark on the S6 Edge Internet Browser
  4. Viewing Internet Browser History
  5. Opening a New Browser Tab on the S6 Edge Internet Browser
  6. Configuring Internet Browser Settings
  7. Using Chrome Browser
  8. More Guides with the Galaxy S6 Edge Browser App
  9. How to Clear Browser Cache
  10. How to Clear Browser Cookies
  11. How to Clear Browser History
  12. How to Enable/Disable JavaScript on the S6 Edge Browser
  13. How to Force Stop Mobile Browser App

  Calls

  1. If you are having issue hearing calls or need help with hands free setup, try out the best bluetooth headset in these reviews.
  2. How to add New Accounts
  3. How to Add a Contact
  4. How to Edit a Contact
  5. How to Delete a Contact
  6. Wi-Fi Calling Setup and Use
  7. Make and Answer Calls using Phone Dialer
  8. Call Emergency Numbers
  9. Answer Phone Calls
  10. Use S6 Edge In-Call Screen Layout
  11. Optional Messaging/Calling Services
  12. Use Caller ID Blocking
  13. Make Calls from Contacts
  14. Make Calls from Call Logs
  15. Using Optional Services –Voicemail and Visual Voicemail
  16. Using Caller ID Blocking
  17. Using Conference Calling
  18. Using Call Forwarding

  Texting

  1. How to Install the SIM card
  2. Remove the SIM card
  3. What is Quick Reply and how to use it
  4. How to configure Messages Settings
  5. How to compose/send a Text Message (SMS)
  6. How to compose/send a Multimedia Message (MMS)
  7. How to send an Enhanced Message
  8. How to Save and Resume a Draft Message
  9. How to View New Messages notification
  10. How to Manage Message Conversations
  11. How to Use Gmail Labels
  12. How to Work with Archive Gmail Threads
  13. How to Mute Gmail Threads
  14. How to Delete Gmail Messages
  15. How to Search Gmail Messages
  16. How to Report Spam or Phishing Gmail
  17. How to Add another Gmail Account
  18. How to Switch between Gmail Accounts

  Camera

  1. How to Access Camera Settings Menu
  2. How to Use Viewfinder Screen Controls
  3. Samsung Galaxy S6 Edge Camera Modes
  4. How to Take Photos and Record Videos
  5. How to View Photos and Videos with Gallery
  6. How to Edit Photos
  7. Edit Photos with Photo Editor
  8. How to Create Collage
  9. How to Share Pictures from the Gallery
  10. How to Share Photos/Videos via Email
  11. How to Share Photos/Videos via Bluetooth
  12. How to Share Photos/Videos via Social Media Networks
  13. How to Upload and Share Videos on YouTube
  14. Adjusting the Video Setting for Sharing
  15. Taking a Picture while Recording a Video
  16. Changing the File Size of a Picture
  17. Using Selective Focus Mode with the Galaxy S6 Edge Camera
  18. Using Virtual Shot Mode with the Galaxy S6 Edge Camera
  19. Using Selfie Mode (Front Camera only) with the Galaxy S6 Edge
  20. Using Wide-Selfie Mode (Front Camera only) with the Galaxy S6 Edge

  Sound

  1. How to select Edge Notifications

  Memory

  1. How to free up space on the S6 Edge internal memory?
  2. Samsung Galaxy S6 Edge SD card FAQs – Answered
  3. Can use/insert an SD card on the Galaxy S6 Edge?
  4. How to transfer data from an old Galaxy device?

  Screen

  1. Edge Home screen and extended home screens overview
  2. Edge screen items overview
  3. What is Edge Lighting and how to use it
  4. How to use the Galaxy S6 Edge Screen Position
  5. Adding/Removing a Home Screen
  6. Changing the default Home screen
  7. How to change wallpaper

 

 

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Problems / Solutions

Power

Operating System

Apps

Internet

Calls

Texting

Camera

Sound

Memory

Screen

We will be addressing hundreds of emails in the months to follow and all the problems we will tackle will be from our readers. So, our Samsung Galaxy S6 Edge Troubleshooting series will consist of many parts and each post will have, at least, 10 problems.

PART 1: Samsung Galaxy S6 Edge Most Common Problems Reported By Users & How To Fix Them

  1. Galaxy S6 Edge Auto Brightness Glitch/Bug
  2. Setting Notifications For Specific Apps on Galaxy S6 Edge
  3. Recent Apps Not Displayed On Galaxy S6 Edge
  4. Galaxy S6 Edge Won’t Power On
  5. Can Galaxy S6 Edge Power Up A USB Drive
  6. Galaxy S6 Edge Fails To Auto Rotate
  7. Galaxy S6 Edge Camera Failed Error
  8. How To Transfer Files From MicroSD Card To Galaxy S6 Edge Storage
  9. Get Rid Of Bloatware On Galaxy S6 Edge
  10. Galaxy S6 Edge Drains Battery So Fast

PART 2: Samsung Galaxy S6 Edge Problems, Glitches, Questions, Errors and Solutions

  1. How to change standard signature on Messages in Samsung Galaxy S6 Edge
  2. How to enable Swipe lock on Samsung Galaxy S6 Edge
  3. Auto-brightness problem on Samsung Galaxy S6 Edge
  4. OK Google not working properly in Samsung Galaxy S6 Edge
  5. Solution for disappearance of apps from Samsung Galaxy S6 Edge
  6. Samsung Galaxy S6 Edge touchscreen not working
  7. How to unlock Samsung Galaxy S6 Edge if fingerprint sensor is not working and backup password is forgotten
  8. Samsung Galaxy S6 Edge calling problem
  9. Samsung Galaxy S6 Edge fast charging problem
  10. Samsung Galaxy S6 Edge getting “Low memory detected clearing history” error
  11. Camera features of Samsung Galaxy S6 Edge

PART 3: Samsung Galaxy S6 Edge Problems, Glitches, Questions, Errors and Solutions

  1. How to answer a call on Samsung Galaxy S6 Edge while using a headset
  2. Samsung Galaxy S6 Edge opening apps and sending messages on its own
  3. Solution for Samsung Galaxy S6 Edge rebooting problem
  4. How to give feedback to Samsung on how to improve their Galaxy S6 Edge camera features
  5. How to set up the Samsung Galaxy S6 Edge night clock feature
  6. Black screen issue on Samsung Galaxy S6 Edge
  7. Samsung Galaxy S6 Edge pressing and opening apps without user input
  8. Samsung Galaxy S6 Edge won’t rotate screen properly | auto-rotation problem
  9. Samsung Galaxy S6 Edge connected to MetroPCS has no mobile data connectivity
  10. Smart Stay does not work on Samsung Galaxy S6 Edge
  11. Samsung Galaxy S6 Edge fingerprint scanner does not work all the time

PART 4: Samsung Galaxy S6 Edge Problems, Glitches, Questions, Errors and Solutions

  1. Samsung Galaxy S6 Edge won’t power on
  2. Samsung Galaxy S5 Edge screen rotation won’t work
  3. Message notification design on Lollipop | battery drains faster on Samsung Galaxy S6 Edge | RAVPower’s Qi enabled wireless charger problem when used with Samsung Galaxy S6 Edge
  4. How to disable voice command in Samsung Galaxy S6 Edge
  5. How to install Wi-Fi calling on EE Samsung Galaxy S6 Edge
  6. Samsung Galaxy S6 Edge performance issues
  7. Samsung Galaxy S6 Edge curved edges not sensitive to touch
  8. Emails keep on re-appearing in trash folder even after they have been deleted in Samsung Galaxy S6 Edge
  9. Samsung Galaxy S6 Edge phone dialer does not always respond when user make a call
  10. How to change the screen sensitivity settings on Samsung Galaxy S6 Edge

PART 5: Samsung Galaxy S6 Edge Problems, Glitches, Questions, Errors and Solutions

  1. Samsung Galaxy S6 Edge lag and connectivity problems
  2. Samsung Galaxy S6 Edge Power Saving Mode disables Vibration Feedback
  3. Samsung Galaxy S6 Edge battery draining power fast
  4. Samsung Galaxy S6 Edge keeps on sending text messages to a number in the US by itself
  5. How to change the language in Samsung Galaxy S6 Edge,How to change the language in the keyboard of Samsung Galaxy S6 Edge,How to add Hebrew language in Samsung Galaxy S6 Edge
  6. How to disable Do Not Disturb to allow Samsung Galaxy S6 Edge screen to light up, vibrate to work, and LED to turn on when there’s notification
  7. Google Now voice command from any screen missing from Samsung Galaxy S6 Edge,Calendar app on Samsung Galaxy S6 Edge losing data randomly
  8. Samsung Galaxy S6 Edge phone dialer issue
  9. Auto rotation not working on Samsung Galaxy S6 Edge
  10. Missing Delay Message Sending feature in Samsung Galaxy S6 Edge
  11. Samsung Galaxy S6 Edge won’t power on
  12. How to mark email message as read in stock Samsung Galaxy S6 Edge
  13. Lost haptic feedback after switching Ultra Power Saving mode in Samsung Galaxy S6 Edge

PART 6: Samsung Galaxy S6 Edge Problems, Glitches, Questions, Errors and Solutions

  1. Samsung Galaxy S6 Edge screen transforms screen to black and white
  2. How to turn off Ultra Power Saving mode in Samsung Galaxy S6 Edge
  3. Samsung Galaxy S6 Edge screen does not turn off when Night Clock mode is ON
  4. Ads appear and Google Play comes up when opening a text message in Samsung Galaxy S6 Edge
  5. How to unlock a Samsung Galaxy S6 Edge after swipe pattern and password failed
  6. Gmail and Hangout issue on Samsung Galaxy S6 Edge
  7. Samsung Galaxy S6 Edge touch screen not working
  8. Setting up Interruptions in Samsung Galaxy S6 Edge
  9. Internet apps like Facebook and Instagram runs slow in Samsung Galaxy S6 Edge when in Wi-Fi
  10. Pandora and Milk Music app stops playing songs in Samsung Galaxy S6 Edge
  11. Samsung Galaxy S6 Edge not receiving text messages from iPhone users
  12. Samsung Galaxy S6 Edge showing “Unfortunately email has stopped working”
  13. “Unfortunately email SYNC has stopped working”
  14. “Unfortunately email storage has stopped working” error
  15. Unable to hear a caller during calls when in Samsung Galaxy S6 Edge
  16. Caller unable to hear me when answering a call in Samsung Galaxy S6 Edge
  17. Samsung Galaxy S6 Edge lag issue
  18. Samsung Galaxy S6 Edge drains battery faster
  19. How to enable S Voice back in Samsung Galaxy S6 Edge

PART 7: Samsung Galaxy S6 Edge Problems, Glitches, Questions, Errors and Solutions

  1. Samsung Galaxy S6 Edge can’t make or receive calls and text messages
  2. Samsung Galaxy S6 Edge won’t come back on
  3. Samsung Galaxy S6 Edge not wirelessly charging
  4. Samsung Galaxy S6 Edge lags when opening a picture
  5. Samsung Galaxy S6 Edge calling issues
  6. Samsung Galaxy S6 Edge not placing calls properly
  7. Samsung Galaxy S6 Edge weak signal strength
  8. Samsung Galaxy S6 Edge won’t register to websites using emails and unable to follow people on Twitter app
  9. How to unlock Samsung Galaxy S6 Edge if Device Manager doesn’t work
  10. Samsung Galaxy S6 Edge “Unfortunately Gallery has stopped” error
  11. Samsung Galaxy S6 Edge screen damaged right out of the box
  12. Samsung Galaxy S6 Edge keyboard not working properly
  13. Samsung Galaxy S6 Edge gallery app not working properly keeps on crashing
  14. Samsung Galaxy S6 Edge touchscreen problem, keeps on switching between Recent apps and split screen
  15. Samsung Galaxy S6 Edge Menu button randomly becomes erratic unresponsive
  16. Unable to enable USB debugging on Samsung Galaxy S6 Edge
  17. Samsung Galaxy S6 Edge inverted camera
  18. Samsung Galaxy S6 Edge auto-rotate not working

PART 8: How To Fix Samsung Galaxy S6 Edge Problems, Errors & Glitches

  1. Sprint Galaxy S6 Edge is laggy with ads randomly popping up
  2. Galaxy S6 Edge auto screen rotation won’t function
  3. Deleted emails reappear on Galaxy S6 Edge
  4. Galaxy S6 Edge has issues receiving MMS
  5. Galaxy S6 Edge heats up due to water damage
  6. Can Motorola Assist be installed on Galaxy S6 Edge?
  7. Galaxy S6 Edge can’t be recognized by computer
  8. “Unfortunately, IMS service has stopped” error
  9. Galaxy S6 Edge pops up “Unauthorized Action Detected” error
  10. Prevent Galaxy S6 Edge from converting SMS to MMS
  11. Issue with camera settings in Samsung Galaxy S6 Edge
  12. Galaxy S6 Edge screen randomly turns on

Sprint Galaxy S6 Edge Problems

PART 1: Sprint Galaxy S6 Edge Problems, Questions, Solutions & Answers

  1. Sprint Galaxy S5 Shows “Unfortunately, Contacts has stopped” Error
  2. Sprint Galaxy S5 Can’t Connect To The Internet Via Wi-Fi
  3. Sprint Galaxy S5 Contacts, Battery, WiFi & Performance Issues
  4. Sprint Galaxy S5 Wi-Fi Turns On Automatically
  5. Sprint Galaxy S5 Lollipop Update Corrupted MicroSD Card
  6. Sprint Galaxy S5 Draining The Battery After Lollipop Update
  7. Ads Pop Up On Sprint Galaxy S5 After Lollipop Update
  8. Sprint Galaxy S5 Auto Answering Calls
  9. Apps Crashing After Lollipop Update on Sprint Galaxy S5
  10. Sprint Galaxy S5 Camera Won’t Focus

 

Tips / Tricks

Samsung-Galaxy-S6-Edge-TipsThis section will cater on more complicated guides including rooting and installation of custom ROMs. There will be some risky stuff so apparently, it’s not for the people who aren’t willing to take the risk.

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Security / Device Management

Samsung-Galaxy-S6-Edge-SecurityThis section will cater on articles that guide users how to make their devices safe and their personal data secure.

27 Replies to “Samsung Galaxy S6 Edge Troubleshooting”

  1. hi, I am using my s6 edge for 3 years almost and its was ok till today’s morning. on today I placed it on charging and went to get ready for the office , when I came back my phone was not working neither opening nor charging nothing is happening to it only a red light is there (the light that indicates phone is charging) even the charger is disconnected I don’t know what to do plz help me out in this matter I want my phone back plz reply me soon

  3. My s6 eage won’t let me conned to my Wi-Fi I will put in the password then it says it’s conned but then show a examination point besids it somo me plz help

  4. my s6 edge displays a circle with a slash through it even when the sim is removed what can i do

  5. My galaxy s6egde keep turning off and on thats giving me alot of problem i cant even use it anymore ???

  7. I want to update my samsung s6 edge software but I downloaded software so most 2 years ago and never received new ones it keeps saying already installed. The last time I got an update my sound from low battery disappeared I tried to fact reset it 3 times and nothing happened… how can I fix it please

  8. My Samsung galaxy s6edge has gone on black screen with Samsung on it flashing Samsung word it won’t go of or on please help me

  9. my samsung galaxy s6 edge show emergency call only but they is sim card what will be the problem

  10. HI, I acquired a random lock screen wallpaper and can’t get rid of it. I have tried deleting themes and resetting and reboot.

  11. Yes I’m having the same issues and in some emails I don’t see where it says show images. Can someone help me please

  13. If you have a Google account go to your Google account open the account settings look for your dashboard click on it you will have to enter password again then it should open you’re dashboard I think about 2nd or 3rd down you’re list is setting about your Google play store, look across it to devices connected to my account. Click on it and you should be able to see a list of devices ,should have you’re device listed and all devices currently or past connected with your device.

  14. I have a new S6 edge model SM-G925F running on Android Version 5.1.1
    When I go to my phone to place a call it gives me the following message:
    “unfortunately, Call + for Galaxy S6 has stopped”

    When I press ok I am able to continue the call. Please advise how to fix this issue.

  17. I have a new s6 edge SM-G928C that i tried to root with odin. Igot the root working but on reboot the phone only goes to samsung logo and hangs. i would like to rest the phone to factory defaults but can’t even switch it off. I downloaded the Stock V1.5 AOK1 package but cannot get the boot.img to open so I dont have any tar files. could someone please assist in restoring this unit to factory settings?

  18. I have three pictures sent to me by e-mail that I want to print off plus more of one of the pictures. How do I do it?

  20. any one having issues viewing emails every time i open a email i need to click show images so i can see everything or load more

  21. Galaxy S6 Edge Plus – T Mobile

    I bought this phone last week and I love everything about it, with the exception of the text messaging with attachments. I found that if you tried to add a picture to a text, it will only send the pic without the text. I found a work around and that was to create a new, blank text, type in what you want, add the pic or any attachment and THEN add the contact and it would work. You can’t do it in a conversation that already exists or if you add the contact prior to the attachment.
    Two days ago, I wake up at 5;30 AM and see that there is an update ready for my phone. I go ahead and start it and wait for it to complete. When it’s done, the issue had been corrected and I was happy. Well, this morning when I woke up, there was another update ready for my phone and so I started and and waited for it to complete. When it was finished… boom, the attachment issue in texting is back. I can no longer add a picture or any attachment and have it send with the words I have typed unless I add the contact last. It’s back to sending the pic or attachment off by itself.

  22. My new samsung galaxy worked fine when i got it. Its been almost a week since iv brought it.
    Transfered everything from my old phone to my new phone.
    I have been playing my games on my new phone without a problem.
    Today im having problems playing them.
    The sensitivity feels very poor.
    I can not play the games anymore
    Or text very fast.
    Its driving me mad trying to touch to move on or select.
    It does not recognise my touch. Im having to press hard still does not recognise my touch.
    Where do i find the sensitivity option on my phone.
    Can any1 help.

  24. my s6 has a blank screen. Is there a way I can extract existing text messages to my pc?

  25. My s6 edge won’t charge normally, only if you press the wire down.
    What can i do to stop this? buy a new one?

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