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How to fix Samsung Galaxy S5 that won’t turn on [Troubleshooting Guide]

Without power, your Samsung Galaxy S5 will become an expensive paperweight on your table. We received a lot of emails from S5 owners seeking assistance because their device won’t turn on or won’t respond when they press the Power key. The thing about this issue is that there is no easy way to determine what caused it, so there’s no ultimate solution. That is the reason why we decided to put up this post to help you troubleshoot if your Galaxy S5 refuses to turn on.

Galaxy-S5-Stuck-Logo-Problem

Based on reports ad emails we received, if it’s not a battery problem, it is more likely to be a hardware issue. This troubleshooting guide will begin with determining if the battery still functions the way it should and then it will progress to more complicated procedures. But the real focus here is how to bring the phone back to life.

Read on to find out the ways to fix issues related to this, after you tried all procedures and the you still have issues, feel free to contact us at mailbag@thedroidguy.com and we will help you fix them. However, we need you to provide us all necessary details so that can give you more accurate solutions and troubleshooting guides. You may also post your concerns on our Facebook and Google+ pages. For any other issues, please visit our Galaxy S5 Troubleshooting page as we listed all problems we addressed since its release last year.

Step 1: Attempt to charge your Galaxy S5

At this stage, let’s assume that the battery is drained and there’s no power left to power up the phone. So, plug it in and leave the phone to charge for, at least, 10 minutes. While waiting for the time to elapse, make sure the phone displays the usual charging icon or check the LED indicator to see if it’s lit. If the phone isn’t showing signs that it’s charging, just leave it plugged for a few minutes. There are times when the battery is totally depleted and it will take several minutes to light up components inside.

Assuming the phone is showing signs that it’s charging, try to hit the Power key to see if it would turn on. If it didn’t, proceed to the next step; do the same thing if the phone didn’t show charging signs.

Step 2: Pull the battery out of your Galaxy S5

There are times when the hardware glitches and you need to refresh it. Removing the battery for a few seconds will drain electricity stored in the capacitors.

While many think this procedure is absurd, it has actually been proven so many times to work. So, I suggest you follow the steps below to further troubleshoot your problem. After all, what is there to lose, right?

  1. Remove the back panel of the phone.
  2. Pull the battery out.
  3. While the battery is out, press and hold the Power key for a minute. That should be enough to drain stored electricity in some components.
  4. Place the battery back in.
  5. Attempt to turn the phone on.

If the first two procedures failed to bring the phone back to life, it’s time dig deeper into the problem. At least, we now know that basic troubleshooting procedures won’t work.

Step 3: Try to boot your Galaxy S5 in Safe Mode

As I said earlier, the main purpose of this troubleshooting guide is to find out if the phone is still capable of turning on. Booting the phone in safe mode will temporarily disable all third-party apps and this procedure will rule out the possibility that it may be just an app that’s preventing the phone from powering on.

Here’s how you boot Galaxy S5 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Step 4: Attempt to boot your Galaxy S5 in Recovery Mode

The Android System Recovery or popularly known as Recovery Mode is the barebone of the Android system. If your phone is still capable of powering itself up, it should be able to boot in this mode considering the Android GUI will not be loaded during boot up. In case you can reach this stage, there is a great chance you can bring the phone back to life.

Here’s how you boot your Galaxy S5 in Recovery Mode:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.

If the phone can boot successfully, proceed with wiping the cache partition or even master reset.

Final Step: Have your Galaxy S5 checked by a technician

Actually, there’s one step I didn’t included here and that’s to try a different battery because there’s no guarantee that it’s a battery issue. You may end up wasting money buying a new one (especially if there’s no one you can borrow from) and still won’t work.

If you’re under contract, you may want to call your provider to see if they can offer you some help. More often, your provider’s technicians will not charge you for consultation so if it was the battery that has a problem, it could easily be determined as they could try to put on a different one without you paying for it.

I hope this troubleshooting guide can somehow help you. Thanks for reading!

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

 

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We are always open to your problems, questions and suggestions, so feel free to send them at mailbag@thedroidguy.com. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails everyday and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

 

42 Comments

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  1. My phone will not turn on at all. I have changed batteries and still nothing. When I put it on charge it gets hot to the touch but no led light indicating it is charging and it still won’t turn on. Please help

  2. omg, thank you so much step 5 finally helped me with my phone. i tried every step with desperation. im so happy my phone is finally up and running. this was a big help.

  3. none of these worked for me, all my phone does is come up with the galaxy screen, stay there for a minute, go blank,vibrate twice as though it powered down and then back up,and the cycle continues…..

    anyone else had the same issue?

    also when put it on charge,the little electricity sign pops up,but no lights….and then nothing happens when I hold the power button until it feels like going back into the other cycle.

    please help 🙁

  4. Hope someone can help me diagnose the following.

    Samsung S5, charging with the default Samsung charger. Was fully charged (green Led was showing). I came back 15 minutes later to unplug and use the phone but it was very warm and no longer on. The warmth was not burning hot, but just quite warm, also front glass.

    Since then, I have not been able to revive the S5. The Batteries plus-minus give me a 4.3 Volts (not sure if that is normal, should be 3.85 according to battery, but perhaps that is under load ?)

    I am worried it is a goner 🙁

  5. I’m so glad I tried this, thank you for making a list of possible ways to help people who felt they had wasted money (like I did)! The second one worked for me.

  6. Also when I turn it on. ‘SAMSUNG GALAXY S5’ APPEARS BUT IT IS ORANGE COLOURED. ALSO ‘SAMSUNG’ and then it turns off again

  7. Solved. Step 2 works. But my phone keeps turning off. I tried step 2 but it doesn’t work anymore.

  8. Step 2 solved it for me! Thank you so much, and very weird but effective solution indeed (would love to know how/why it works)!

  9. omfg this actually worked! I bookedmarked this website incase the same shit happens again. Whoever wrote this is a legend!

  10. Thank you to the commentators and the writers of this page, step two was popular, so I went with step two and it worked like a charm.

  11. The step where I pushed the power button to detain the stored juice worked just like u said..wow crazy

  12. I have a Galaxy 5 that wouldn’t turn on. I did step 4 and held down the volume, power, and home keys at the same time. Then my phone turned on !!!!! Thank you for your help! 🙂

  13. Brand new phone bought 3 days ago. Today it grew very hot for no reason. Then it died. None of the above ideas helped but I appreciate the advice…at least I was able to try a few things. Cheers 🙂

  14. Thank you, step 4 worked! Fell out of my pocket last night, was out in the rain all night.. I opened it all wiped it up and followed the steps! Again, Thank you!

  15. Parody Parody, I had the same problem. Warming it up to ~80 degrees it will start instantly every time. At 60 degrees it will start 1/100th of the time. Strangely, if i remove the battery and restart it the screen will start every time even down to 40 degrees or lower… I saw a forum somewhere that said the screen was wearing out. Did you ever get yours fixed? I’m curious what the long term solution is.

  16. Before moving on to step 3, please try to warm up your S5! I was having this problem for months until I finally figured out the solution (at least what worked for me). I even brought it in to the technician twice, both times getting the phone wiped. The problem went away for a few hours each time, but came back just as the phone had settled and finished installing all the automatic updates.

    I finally realized that the problem got worse as the phone was colder, so I tested a few things out. I left it in a very warm place overnight, and when I woke up it started up instantly (generally it took up to 10-minutes of tapping the power button in the morning before the screen would come on for me). After I drove in to work, it was not responding again, so I pinched it under my armpit for a minute or so and it came right back on.

    It seems that my phone needs to be a bit above 70-degrees for it to work properly. It is very capable of keeping itself at this temp when the screen is on, but as I like to keep the temp around 64 or lower – especially at night – I am keeping the phone cooler than it “needs” to be when not in use.

    Warmer temps don’t seem to be bad for it at all, so long as you’re not frying the circuits. So heat that thing up! But keep it out of the microwave…

  17. Step 2 Works wonders. It doesn’t work if you just take out the battery. Make sure you hold down the power key! Big help. Thank you

  18. actual life savers. i thought my phone was dead while sitting in a hotel room without the ability to see a technician for at least a week but solution 2 solved it.

  19. I had a problem with it not showing any signs of charging, but it would keep vibrating and showing the charging symbol but would turn off again (this was while it was plugged in, nothing would happen when unplugged). I did step 4 when it was plugged in and it started recovery mode (weird). All I had to do though was tell it to “Reboot now,” and now it works fine… THANKS GUYS!!!

  20. If you simply drained your S5’s battery dry, it will no longer be able to power up. Charging it will not work as the internal circuits are all DEAD!

    To resolve, I simply jump started the S5 using a different battery.

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