Welcome to another installment of our troubleshooting series where we aim to resolve the #Samsung Galaxy #S5 problems that our readers are having. For this particular post we will tackle the Galaxy S5 no sound issue & other related problems. We have selected some of the sound related problems sent our way by our readers and have provided the necessary troubleshooting steps that needs to be done.
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S5 No Sound On Ear Buds
Problem: I receive no sound through Samsung ear buds just on phone calls unless I unplug and plug back in. If I make another call, I have to unplug/plug again. Done this since new on 2 mo. old phone.
Solution: Try using another pair of headphones to check if the one you are using right now has a problem. If the problem still occurs even if you use different headphones then the issue could be caused by the phone.
Try to check the headphone jack of your phone for any presence of dirt or debris. If necessary clean this using a can of compressed air or toothpick.
A glitch in the phone software could also be another factor in causing this issue. To check if this is the case you should backup your phone data then do a factory reset.
If the problem still occurs even after the factory reset then I suggest you bring your phone to an authorized service center as this may already be a hardware related problem.
S5 No Audio, No Ringtones
Problem: Wife’s phone, no audio, no ring tones (will vibrate). Is connected via Bluetooth to her Toyota car for hands free started a few days ago with heavy static, then complete sound failure. I checked Samsung forums tried turning off bluetooth, tried rebooting, tried removing battery for a few minutes, took computer compressed air can and blew out headphone hole and charge portal….actually got results from the latter. But only lasted a couple of minutes. Then could not repeat success. The battery door broke off a while back, so thought maybe dust. Tried spraying in various positions unable to get results. Upgraded to lollipop to see if it helped…nope! Help!
Solution: Try to check if the phone software is causing this problem by doing a factory reset. Make sure to backup your phone data before performing this procedure.
If after the factory reset the problem still persists then this issue could be caused by a hardware issue. I suggest you bring your phone to an authorized service center and have it checked.
S5 Speaker Stops Working
Problem: I got my phone about 2 months ago. But when I got it, it wasn’t brand new (got it from a friend who didn’t need it anymore). About 2 weeks ago, the speaker on my phone stopped working. I had this problem with my S3 as well. When talking on the phone, the only way the person on the other end can hear me is if I put the phone on speakerphone. They can’t hear me at all when not on speakerphone. It just started this about 2 weeks ago. Granted, my phone isn’t in the best condition (screen was cracked in the corners when I got it) but it had no effect on the sound until recently. Music/video sounds works fine, its just when on the phone. Speak to text works fine.
Solution: It looks like the microphone of your phone may have a problem. Try to record a sample voice clip using the voice recorder app of your phone. If you can hear the recording then this may just be caused by a software glitch.
To resolve the problem try to wipe the cache and data of your phone first from the recovery mode. If the issue still occurs then backup your phone data and do a factory reset.
If however you can’t hear your voice when you playback the recorded audio file then this may already be a hardware related problem. I suggest you bring your phone to an authorized service center and have it checked.
S5 Sound Volume Gets Lower
Problem: Sound arbitrarily gets quieter and louder while using Google play. This happens when I’m listening on my device’s speaker, when my device is connected to my car via Bluetooth, and when my device is plugged into computer speakers via a headphone jack. When this occurs, the volume level on my phone screen LOOKS like it’s stayed at the same level, but the actual audio output is different. If I then take the volume all the way down to zero and back up, it resets and rights itself, at least until the next time it starts acting wonky (usually within a few minutes).
Solution: Try to check if the problem is caused by corrupt data in your phone by wiping the cache partition from the recovery mode.
You should also check if an app installed in your phone is causing this problem by starting your phone in Safe Mode. If the problem does not occur in this mode then it’s most likely caused by an app. Find out what app this is and uninstall it.
If the above troubleshooting steps fail then you should backup your phone data and do a factory reset.
S5 Notifications Sometimes Don’t Work
Problem: Notifications for texts and phone calls sometimes don’t work. The text itself is coming through fine, but just not notifying me. Same with phone calls (often ending with the caller not being answered). This is only happening about 40-50% of the time, and it is not dependant on who is texting/calling me.
Solution: I suggest you wipe the cache partition of your phone from the recovery mode since it looks like this problem is caused by some form of corrupt temporary data.
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