How To Fix Samsung Galaxy S5 Loading Email Problem & Other Related Issues

When you are a businessman out on vacation, one way to stay connected to your office is by accessing your email. And the best way to check you email while you are out on a trip is through your mobile device. For example, if you own a Samsung #GalaxyS5 then it would make sense to check your emails on your phone. Sometimes though you will experience the #S5 loading email problem in which case you won’t be able to access your email. This and other related issues are what we will tackle in this post.

Samsung Galaxy S5

If you own a Galaxy S5  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

If you would like to browse the previous parts in this series then check out this link.

S5 Takes Forever To Load Email

Problem: My S5 does not play well with 365 and it’s always a struggle to get my office email on my phone.  The Iphone users don’t have a problem. I would like to upgrade to the S6 but not unless this has been fixed. It takes forever to load and sometimes hangs up and constantly looses the password from the settings. Very frustrating and I may have to look at the LG G4….but everything I have is Samsung. Thank you for all the tips

Solution: In issues such as this the first thing you need to make sure of is that your phone is connected to a fast and stable Internet source. Try opening your phone browser and see if you can access a website. If you can then your Internet connection is good.

Since you mentioned that the email app hangs up then this may be a data related problem. Try clearing the cache of the email app you are using then proceed with wiping the cache partition of your phone. This usually resolves issues related to apps freeing.

In case your email still takes some time to load you should consider deleting the email account from your phone then recreate it.

Before adding your email account make sure to check if there are any new software updates available for your phone first. In case this problem is caused by a software bug then the update may have the necessary fix for the issue.

S5 Corporate Email Stuck In Loading Screen

Problem: when setting up a corporate email account manually using ActiveSync, email account constantly says “loading emails” but nothing loads.

Solution: Setting up a corporate email on your phone has a few more requirements than setting up a regular email. Of course you need to check first if your phone is connected to a stable Internet source since you won’t be able to load your emails if your phone is not connected online.

The next thing you will need to do is to start your phone in Safe Mode. What we are trying to do here is to check if a third party app, especially a security app, is responsible for this issue. When your phone is in Safe Mode all third party apps are disabled. Since I’m assuming you setup your corporate email on the stock email app then you will be able to use this. Once in Safe Mode try to check if your email is able to load.

If the “loading emails” screen still appears then there’s a big possibility that the issue may be with your exchange server ActiveSync policy. If this is the case then you will have to bring this matter up with your company IT personnel.

S5 Email Not Downloading Due To Not Enough Space

Problem: My emails will no longer downlaoad for my aol account..  I get the message that there’s not enough space in device storage.  Delete some files and try again.

Solution: What you should do in this case is go to your phone settings then access the application manager. Look for your email app then check how much space it consumes. Next, go back to your phone settings then tap storage settings. From here you can check how much available space you have left. If you are running low on space (0-300MB) then you won’t be able to download any new email messages.

You should try to free up some space on your phone by wiping its cache partition. Uninstalling apps that you don’t really use is also a good way of freeing up some space. If you have a microSD card installed in your phone then you should consider transferring your data files stored in your phone to it. These files include videos, photos, music, and documents.

Finally, try to recreate your AOL email account. Go back to your email app from the application manager then tap clear cache and clear data. When you recreate your email account if you are given the option to choose IMAP or POP3 then always choose IMAP. IMAP has all your data on the servers while POP3 downloads the data to your phone which use up storage space.

S5 Setting Up Same Email Account Twice

Problem: Hi, I have a business email address and have recently changed to Microsoft Outlook 365 from my old server. My issue is I am struggling to add a new email account with the same email address. How can I keep both email accounts as I need emails from both accounts? The old email was using pop3 and the new an imap. Unfortunately I am not very technical and really only understand basics for phones. I would greatly appreciate your help. Many Thanks

Solution: Since you are still using the same email address then the messages you will be getting are still technically both the same. POP3 or Post Office Protocol 3 works by connecting to your email from the server – retrieving your email – storing the retrieved emails to your phone – deleting the email from the server – then disconnecting from the server. IMAP or Internet Message Access Protocol works by connecting to your email from the server – get user requested content then cache it in your phone – process the user edits such as marking as read, deleting emails, etc. – disconnecting from the server.

In my opinion the best way to resolve your issue is to setup your POP3 account using one email app then setup your IMAP account in another email app. You can use the stock email app and the Gmail app to do this. This makes it easier for you to determine what email is a POP3 and what email is an IMAP since you are using the same email address.

Take note though that the POP3 account deletes your email from the server once you download it to your phone unless you set it to leave a copy of the email on the server. If you check your POP3 account first then you probably won’t get any new email on your imap account.

S5 Cannot Get Email Due To Not Enough Space

Problem: The problem is my phone keeps displaying the message that there is not enough space and to delete files.. That happens when I go into my email, I haven’t had an email since 8/8/15. Doesn’t seem long but my phone usually chime rings all day every day with them!

Solution: You should check first the amount of storage space your phone has and see if you are running low. To do this just go to Settings then click on Storage Settings. Check on the available space on your phone internal storage. If it is around 0-500MB then this is pretty low. You will have to delete some files in your phone. Start by wiping the cache partition of your phone. Next, if you have some apps that you don’t necessarily use you should uninstall them. If your phone has a microSD card you should transfer your data from the internal storage to this card. These may include videos, photos, music, and documents.

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31 thoughts on “How To Fix Samsung Galaxy S5 Loading Email Problem & Other Related Issues”

  1. Was not able to forward emails. When I tried, the message “Loading Messages” would not go away. After disabling Android Web View and clicking on restore to factory settings the forwarding feature works as it should. Thanks for taking the time to help.

  2. On my s5, was getting the “loading messages” infinitum when I tried to reply to both Outlook emails from work as well as emails on my old yahoo account. Tried disabling the android webview app first; no luck. Then I uninstalled updates on the same webview app and problem was gone.

  3. Reply to Charles Pascale, December 15, 2017 at 7:26 pm
    “Samsung email app says”loading messages” when…”

    Try going to: Settings –> Apps –> App Manager –> Android System Webview and DISABLE it.

  4. I have been doing this fix of disabling the Android System WeView app since mid December, I have had to do it every few days. Has anyone else had to keep doing it? Has anyone found a solution that is more permanent.

  5. + 1 for resetting Android System Webviewer to factory conditions.

    Couldn’t get exchange emails to forward. Could create and could reply back, but couldn’t forward??? As soon as I forced it to stop and asked to go back to factory conditions I went back into email and was able to forward without having the loading message (which stood there forever).

  6. Hi, thank goodness for the fix, cheers. Everything is back to normal again.
    (Go to settings- apps- app manager- android system webviewer. Hit disable which rolls it back to an earlier version)
    I was currently having to back out of email, save to drafts & then send from the drafts page, each time I wanted to reply. Long-winded in a field-based job with lots of email traffic.

  7. Thank you very much. Restoring the Android Web Viewer to its factory setting also solved the frustrating ‘load messages’ problem on my work email on my Samsung S5 Phone.

  8. JG
    You are a GOD!
    Fixed in seconds, load messages comes up for a fraction of a second and it work perfectly now.

    Many thanks

  9. Restoring Android System Webviewer to the factory version on my Samsung S5 solved my problem too. Strangely I was able to receive and reply to corporate email in the mail app, unless it had an attachment. Then I was treated to the “Loading messages” pop-up.

  10. Special thanks to you all and Allan.

    I tried: settings- apps- app manager- android system webviewer. Hit disable which rolls it back to an earlier version.

    The “loading messages” prompt is gone and I’m back to action.

  11. I am also having the same problem with my email as discussed above. It works fine until I forward a message and then I get hung up in the loading spiral. I have not been successful following the recommendations of going into settings and forcing a stop, and clearing the cache. Mine is a Samsung Note 3 and it has been a good phone for a long time. This just started about 3 weeks ago.

  12. I have the same problem with the email. Reply gets stuck, forward works fine. Mine also started around Dec 15. If I reboot the phone, I can do 1 reply and the the rest I get stuck at loading….

  13. Thank you Allen, this resolved issue for me on my S5 with outlook365, was really vexing! You nailed it, nice!!
    Allen December 19, 2017 at 4:47 am
    Go to settings- apps- app manager- android system webviewer. Hit disable which rolls it back to an earlier version

  14. Okay – I disabled the Android web view and now every reply or forward I try to do FAILS. I cannot send anything at all now. Very frustrating. Appreciate help

  15. What Allen said fixed the issue on my phone.

    Go to settings- apps- app manager- android system webviewer. Hit disable which rolls it back to an earlier version.

  16. Been frustrated for a few days but this fix worked just now. ‘Went to settings- apps- app manager- android system webviewer. Hit disable which rolls it back to an earlier version. Seems to be forwarding or replying now’ Thank you!

  17. Allen, part of the response on AS webview is ‘”your data will also be deleted”…will I lose contact’s, pic’s etc, if i disable

  18. A solution to the ‘loading email’ problem when trying to reply to an e-mail:

    Go to settings- apps- app manager- android system webviewer. Hit disable which rolls it back to an earlier version. Seems to be forwarding or replying now on over ten tests all,

    Hope it works for you!!

  19. I am having exactly the same problem – ‘Loading messages’ appears when trying to reply to an e-mail. This started about 10 days ago – the ‘phone and e-mail has been faultless up to this date.
    It only happens when replying to an e-mail, not when composing a new e-mail.
    I have tried all the ‘solutions'(?) recommended above, with no result.

    Anyone know why this is happening?

  20. May have just come up with at least a temp fix by searching similar issues. Went to settings- apps- app manager- android system webviewer. Hit disable which rolls it back to an earlier version. Seems to be forwarding or replying now on over ten tests

  21. Hey guys,

    If you are getting the ‘loading messages’ prompt on a reply/forward, this may be due a bug where a recent reply/forward you have done has been ‘discarded’ instead of sent.

    Example:
    1. Force close the mail client (bring up the app list and swipe or X to close)
    2. Launch the mail client again and try reply or forward a message – it should perform the correct behaviour load this time.
    3. Instead of sending the reply or forwarding the message, hit ‘X’ to and confirm you want to discard it
    4. Now try reply or forward a message again and it will give you the “loading messages” issue.

    As far as I can tell this may be due to a recent update to the mail client and it seems to be effecting exchange based mail – though could also be regular mail. Most of the comments above with this issue are recent so I’d assume it will be fixed in a future update. For now the best work around it to force close your mail app after you discard a reply/forward.

  22. Samsung email app says ”loading messages” when I try to reply to an email via phone. Email is a Microsoft exchange server. Starting happening a few days ago.

  23. Samsung email app says ”loading messages” when I try to reply to an email via phone. Email is a Microsoft exchange server. Starting happening about one hour ago. Same is happening with my wife’s phone; started happening to her in a foreign country a few days ago.

  24. Samsung email app says”loading messages” when I try to reply or forward an email.
    Was working fine and then yesterday it started this on my S5.
    I cleared the cache. I changed the emails to sync from 1 month to 2 weeks.
    New emails come in fine. Very frustrating.

  25. Samsung email app says”loading messages” when I try to reply or forward an email.
    Was working fine and then yesterday it started this on my S5.
    I cleared the cache. I changed the emails to sync from 1 month to 2 weeks.
    New emails come in fine. Very frustrating.

  26. I have enough space in my email account-new phone. I reloaded the email and got it to work after I got rid of the power saving mode. As of yesterday it won’t load recent emails at all. What do i do?

  27. Hi,

    I have read so many things about how to download emails on Samsung S5. No matter what I do, they wont download. The same emails will down load on my Lenovo Tablet,, so its the phone obviously. All the things everyone suggests here – are not working. I have turned it off – Taken the battery out , taken the sim card out. The whole lot and it is starting to get up my nose
    HELP …..please

  28. I have a Samsung Galaxy S5. It stopped syncing emails on the 19th. I went to the Verizon store. He quickly deleted my msn email account & told me to add it back. I put my log in information & for hours now it says “checking incoming server settings”.My Samsung tablet is the same. Is there anything else I can do to get my email back? All the sync buttons are on. Thanks

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