Welcome to our Samsung Galaxy Note8 troubleshooting page. This is where we are going to place every post we publish on our site that are related to this device. If you’re one of the owners of this great phone, then this might become a great resource for you since there’s no guarantee everything will smooth sailing when you’re using it.

Among the things you can find here are problems sent by our readers and their respective solutions and/or troubleshooting procedures. Aside from that, we will also be posting tutorials, how tos, tips and tricks so it can also be useful for you while you’re still learning to use your new device. We suggest you bookmark this page so that it would be a lot easier to find it when you need it.

In the event that you can’t find what you’re looking for in this page and you badly need assistance, feel free to contact as we would gladly help you fixing the problem with your device. Just fill up our Android issues questionnaire and give us the information we need especially about the problem. that way, it would be a lot easier for us to troubleshoot your device and provide you with a more accurate solution or troubleshooting guide.

Key Features

  • Android 7.1.1 (Nougat)
  • Infinity Display
  • Qualcomm MSM8998 Snapdragon 835 processor
  • Expandable Memory
  • Dual 12 MP Rear-Facing Camera
  • 8MP Front-Facing Camera
  • Water & Dust Resistance
  • Fingerprint Scanner
  • Iris Security Scanner
  • Face Scanner
  • Samsung Smart Switch
  • Bluetooth 5.0
  • 3300 mAh battery




  • Super AMOLED capacitive touchscreen, 16M colors
  • 6.3 inches (~83.2% screen-to-body ratio)
  • 1440 x 2960 pixels (~521 ppi pixel density)
  • Corning Gorilla Glass 5 protection
  • Grace UX UI

Firmware and Processor 

  • Android 7.1.1 (Nougat)
  • Qualcomm MSM8998 Snapdragon 835
  • Adreno 540 GPU


  • Dual 12 MP Rear-Facing Camera
  • OIS, phase detection autofocus, 2x optical zoom, dual-LED (dual tone) flash, Geo-tagging, simultaneous 4K video and 9MP image recording, touch focus, face/smile detection, Auto HDR, panorama
  • 8MP Front-Facing Camera
  • [email protected], dual video call, Auto HDR

Battery Life

  • Non-removable Li-Ion 3300 mAh battery
  • Up to 24 hours talk time (approx.)
  • Up to 74 hours music play (approx.)


  • 6GB RAM
  • 64/128/256GB ROM
  • microSD, up to 256 GB (dedicated slot) – single-SIM model
  • microSD, up to 256 GB (uses SIM 2 slot) – dual-SIM model


  • Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth v5.0, A2DP, LE, aptX
  • comes with A-GPS, GLONASS, BDS, GALILEO
  • USB v3.1, Type-C 1.0 reversible connector


  • comes with a loudspeaker
  • 3.5mm jack
  • Active noise cancellation with dedicated mic


  • Dimensions: 162.5 x 74.8 x 8.6 mm (6.40 x 2.94 x 0.34 in)
  • Weight: 195 g (6.88 oz)
  • Corning Gorilla Glass 5 back panel
  • Single SIM (Nano-SIM) or Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 certified – dust/water proof over 1.5 meter and 30 minutes
  • Stylus


Basic Troubleshooting

What to do when your Samsung Galaxy Note8 won’t work properly and you don’t know what causes the problem?

  1. Boot your device in safe mode to know if third-party apps have something to do with the problem. In so doing, all third-party apps and services will be temporarily disabled and this immediately isolates the problem.
  2. If the device is frozen and won’t respond, try to do the Forced reboot or soft reset procedure, which will perform the simulated battery disconnect.
  3. It is also advisable that you delete all the system caches so that they’ll be replaced with new ones as they often get corrupted especially during firmware updates. To do so, you just have to boot your phone in Recovery mode and wipe the cache partition.
  4. If all else fails, it’s better to just backup your files and data and then do the Factory reset. This procedure will bring your phone back to its factory default settings while deleting every third-party files, data, apps, etc.
  5. Better yet, do the Master reset, which, aside from bringing your phone back to its factory defaults, formats both the cache and data partitions and thoroughly delete possible corrupt system caches, files and data.

Problems / Solutions

  Power Issues

  Operating System Issues

  Apps Issues

 Internet Issues

 Calling Issues

 Texting Issues

 Camera Issues

 Sound Issues

 Memory Issues

 Screen Issues


Tutorials & How Tos

Systems & Settings

Apps & Data

Contacts & Calling

Network & Connections

Email & Messages

Camera, Sound, Media & Notifications

Hardware & Storage


Tips & Tricks



Device Management