Galaxy Note 8 Samsung Themes app 6/T500001 error, other issues

Hello Android fans! Today’s troubleshooting article addresses some #GalaxyNote8 issues we’ve received lately. As usual, the issues mentioned here were reported by members of our community a few days ago. We’ve already started rolling out more and more Note8-related issues so keep watching for new articles in the coming weeks.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem 1: Galaxy Note 8 Samsung Themes app 6/T500001 error

Hello and Thank you in advance for your help 🙂 I have a 3 month old Samsung Note 8. The issue is, when trying to use the Samsung Themes, which I have used numerous times before, now gives me an error code 6/T500001, and tells me to try again later.Â I have been trying for days, and it still will not let me set a new theme, and gives me the error code above. Any suggestions or help? Thank you. — Debra Kaye

Solution: Hi Debra. We can’t find any official literature that can help us interpret Samsung Themes app errors so the best way to address your problem is by doing the troubleshooting steps below.

Sign in and out of your Samsung account

A lot of Samsung Themes app issues are fixed by simply logging out of and logging back in to your Samsung account. If you haven’t tried it yet, follow these steps:

Open Settings app.
Tap Cloud and accounts.
Tap accounts..
Tap Samsung account.
Tap the three-dot icon at the top.
Tap Remove account.
Once you’ve removed your Samsung account from the system, restart the phone.
After the restart, repeat the steps 1-4, then sign back in to your Samsung account.

Force Stop Samsung Themes

If the first troubleshooting step won’t fix your issue at all, the next best thing to do in this case is to close the app via the Force Stop button. Here’s how it’s done:

Open Settings app.
Tap Apps.
Scroll down and look for Samsung Themes app.
Tap Samsung Themes app.
Tap FORCE STOP.

Clear Cache and/or Data of Samsung Themes app

Should force closing the app won’t make any difference, the next logical step for you is to see what happens if you clear the app cache first. If nothing changes, try clearing its data as well. Each app stores its own cache and data that Android can access to best launch it more quickly. An app’s data stores user preferences as well as other information that may hold accounts associated with the said app. If you haven’t tried doing it yet, here’s how:

Open Settings app.
Tap Apps.
Scroll down and look for Samsung Themes app.
Tap Samsung Themes app.
Tap Storage.
Tap CLEAR CACHE first, then restart the phone. If the error persists, repeat steps 1-5.
Tap CLEAR DATA.

Perform a factory reset

A drastic solution that you can do in this case is factory reset. Since app-specific solutions don’t obviously work, factory reset is the last thing that should help you. Not only will it restore the software and pre-installed apps, including Samsung Themes, to their defaults, but factory reset may also eliminate any unknown software bug causing the problem.

To factory reset your phone, kindly do these steps:

Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight wipe data / factory reset.
Press Power button to select.
Press the Volume down key until Yes — delete all user data is highlighted.
Press Power button to select and start the master reset.
When the master reset is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.

Problem 2: Galaxy Note 8 with Factory Reset Protection lock; How to bypass FRP in Galaxy Note 8

Hi! I am not really sure if you guys would help me regarding my inquiry. So, my mom and dad was in US last Dec, 28 to go back to the Philippines where i live in. And, they went to Amsterdam first to get here. When they went to the restroom, they noticed that there was a Note 8 placed on a table cubicle since it was a handicapped restroom. At first, they were very eager to wait for someone to go back to the restroom area to get the phone back if the owner was trying to get it back. But as they waited for at least an hour already and they’re flight will be up. My dad decided to take it with him. So, he turned off the phone since they will be on the plane. But, when they reached here in the Philippines, he was trying to open the phone but he rebooted/reset the phone first. Then, when he opened it, it was on FRP. So, it was asking for the information of the real owner and email address and other information. So, he did understand that he couldn’t use it here since it is on a Verizon subscription. So, he decided to give it to me so i can give it a try to mess with it. I’ve been reading articles about how to remove the FRP and watching videos about it, still can’t. Is there any chance that i can have the FRP removed, or this phone is a waste now? I hope you can give the possible answer on my question! Thank you very much and i will be looking forward for your response thru my email. — Ameer

Solution: Hi Ameer. Factory Reset Protection is designed to do one thing: to protect user data from unauthorized access. When triggered, FRP design make a phone unusable temporarily or for good (if you can’t unlock it). As you may have already known at this time, unless the associated Google account credentials can be provided, you’ll be unable to use the phone at all. The only other workaround is to bring an FRP-locked device to Samsung together with the proof of purchase. You can’t obviously do that too so you effectively have an expensive Note 8 at this time. It’s not yours to begin with anyway so just let it be.

If you want to know the official guidelines on how to bypass FRP, you can visit Samsung’s website.

Problem 3: Galaxy Note 8 keeps resetting to its previous state

My Note 8 is not crashing. However, anytime I am in an app it freezes and resets back to how it was before I opened it. For instances when I am typing in messenger or any other app, it freezes the screen for about five seconds then resets to the beginning of the message. In my black player app it now stops playing in the middle of the song and then starts back up after a few about 15 seconds of silence. This continues throughout the duration of the phone. It also does it with the Google Play Music app, the one that came with the phone. My language app, it kicks me out of that, deletes the data for that lesson and I have to start over. They keyboard is also not recognizing all of the presses. I have soft reset the phone, the apps, deleted caches, and data. Uninstalled and reinstalled apps and it still is doing the same thing. — Binkytv8

Solution: Hi Binkytv8. We’re not aware of any Android-specific glitch that causes the issue you’re having right now so it’s probably due to an app. There are two ways for you to confirm that.

Restart your Note 8 to safe mode

One of the easiest way to know if an installed app is causing a problem is by observing how a Samsung device works when it’s on safe mode. Safe Mode blocks third party apps so everything is basically stock when you’re in it. That means that if the issue won’t occur while safe mode is on, our suspicion must be true. If you haven’t tried restarting your Note 8 to safe mode yet, here’s how it’s done:

Turn the device off.
Press and hold the Power key past the model name screen.
When “SAMSUNG” appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see Safe Mode.

Let the phone run and see if the same behavior occurs. If it does, proceed to the next step — factory reset (see steps above). If it’s the opposite, begin uninstalling apps until the source of the bug is removed from the system.