How to fix Samsung Galaxy Note 8 with “Unfortunately, Internet has stopped” error (easy steps)

When the error message “Unfortunately, Internet has stopped” pops up in your Samsung Galaxy Note 8, it means that the default web browser has crashed but your device may still has internet connectivity. This is contrary to what some of our readers have been saying that they lose connectivity when this error shows up. Samsung did change the name of the web browser from “Browser” to “Internet” in a bid to make things a bit easier but as a result, it sometimes cause some confusion.

Anyways, this problem is pretty minor and more often than not, it’s just an app-related issue. This isn’t the first time we encountered a problem like this so we already know a thing or two that could help you fix it. I will share with you the solution we’ve been using to address problems like this. If you’re one of the owners of this phone and are currently bugged by a similar issue, then continue reading as this post may help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy Note 8 with “Internet has stopped” error


Most of the time when the error shows up, it’s just a pretty minor issue but the thing is that, there’s always a possibility that the problem is with the firmware since Internet is a pre-installed app. The following procedures may be able to help you…

First solution: Reboot your phone

There’s more to restart than just turning your device off and back on. It actually refreshes your phone’s memory and if this problem is just a result of a minor glitch in the app or the system, then a reboot is more than enough to fix it. Therefore, hit that power key and restart your phone. After which, open Internet and try to browse any website to test if the error would still pop up or if the app crashes. If it still does, try doing the forced reboot; press and hold the Volume Down and the Power keys at the same time for 10 seconds or more.

It’s more effective than the normal reboot because it simulates battery disconnect which closes all apps running in the background and reloads core services and functions. Your device will reboot once you’ve pressed and held the correct combination of buttons. If the problem still persists after this, however, then move on to the next solution.

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Second solution: Find out if it’s due to a third-party app

Sometimes third-party apps or those that you download from the Play Store may cause pre-installed apps to stop working and this might be just one of those cases. So, run your phone in safe mode to temporarily disable all third-party apps. If the problem is fixed in this mode, then it’s clear that it’s caused by one of the apps you downloaded and installed. Find that app and then uninstall it.

How to run Galaxy Note 8 in Safe Mode

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

How to uninstall an app from your phone

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

You may have to uninstall more than one app to fix this problem. However, if the app still crashes even in safe mode, then you will have to troubleshoot the firmware as that could be where the problem lies.

Third solution: Delete all system caches

This is going to rule out the possibility that the issue might be due to some system caches. You may not be able to individually identify which cache is the cause of the problem and you can’t delete individual cache but you can delete them all at once and that’s what you need to do. Don’t worry, none of your files and data will be deleted and those files will be replaced with new ones:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If Internet still crashes after this procedure, then you should try the next solution.

Fourth solution: Master Reset

This will surely fix app-related problems but make sure you backup your files and data so that you won’t lose anything important. Also, make sure you know your Google ID and password so that you won’t be locked out of your device after the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve been able to help you one way or the other. If you have other issues you want to share with us, feel free to contact us or leave a comment below.

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