How to fix your Samsung Galaxy Note 8 that cannot access the Internet even when Wi-Fi is connected (easy steps)

Network connectivity issues in mobile devices can be attributed to many different factors including software glitches on the device, faulty updates, problems with the network equipment, account-related issues, network outages, or technical problems on the service provider’s end. Generally, the problem is fixable by end-users unless network outages or account issues are to blame. Symptoms of network connectivity issues may vary from intermittent connectivity or unstable connection, to no Internet connection at all.

Tackled in this post is a network problem transpiring on the Galaxy Note 8, in which the device cannot access the Internet even when it’s already connected to the Wi-Fi network. Read on to find out what could have possibly inflicted such trouble and how to deal with it. Feel free to refer to this walkthrough when needed.

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

First solution: Reboot your network equipment.

The network equipment (wireless router/modem) can also give into firmware issues and when this happens, network connectivity feeds may become unstable or not working at all. If you have other wireless devices that are connected to the same network equipment, try to check if they’re having the same problem. If they do, then the network equipment is at fault. The simplest way to fix the problem is by restarting (power cycle) the network equipment. Here’s how it’s done:

  1. Press the Power button on your wireless router/modem to turn it off. You will know when it’s off if all the light indicators are out.
  2. While it’s powered off, unplug the A/C adapter from the power source. Leave it unplugged for about 30 seconds to 1 minute.
  3. After the elapsed time, plug it back in.
  4. Then press the Power button again to turn it on.
  5. Wait until all the light indicators become stable.

If you see any red light, wait until it turns green or blue. A red light usually indicates a problem. Contact your carrier or service provider for further assistance in troubleshooting firmware issues with your network equipment.

If everything is good with your network equipment, then restart your Galaxy Note 8. After the restart, try to connect to the Internet and see if you can access it already.

Second solution: Turn Wi-Fi off and on.

This simple old trick has already been proven effective by many people who have dealt with minor network connectivity issues on an Android smartphone. It somehow restarts and refreshes the phone’s wireless connectivity functions, resulting to a flawless and smoother Internet browsing experience. Should you wish to give it a try, then here’s how:

  1. Open the Apps tray.
  2. Tap Settings.
  3. Tap Wi-Fi.
  4. Toggle the Wi-Fi switch to turn Wi-Fi off.
  5. After 30 seconds, tap the switch again to turn Wi-Fi back on.

Open your browser then try to navigate to a website and see if you are now able to access.


Third solution: Delete Wi-Fi network then reconnect.

A corrupted wireless network can also trigger the same issue to occur on your device. And the recommended solution to this is by forgetting or deleting the errant wireless network and then set it up again on your phone. So, the next time you connect your device to that wireless network is like it’s the first time it does. Here’s how to delete (forget) a wireless network on your Galaxy Note 8:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Tap Connections.
  4. Tap Wi-Fi.
  5. Scroll to and tap to select your Wi-Fi network from the list.
  6. Touch and hold on the Wi-Fi network to delete.
  7. Tap Forget network to confirm.

Restart your device when you’re finished deleting/forgetting wireless network. Then scan and connect to your wireless network again with these steps:

  1. Open the Apps tray.
  2. Navigate to Settings-> Connections menu.
  3. Tap the switch to turn on Wi-Fi.
  4. Tap to select your wireless network from the list.
  5. Enter the network password if necessary.
  6. Tap Connect.

Do some test browsing or navigate to different websites after you get reconnected to determine if the problem has already been resolved.

Fourth solution: Update software to the latest version.

Installing the latest software update on your device can be the key to fixing the problem especially if it’s caused by software bugs and malware. New updates not only bring in new features but also contain fix patches to address existing device issues that are triggered by software bugs. To get started, check for any available (OTA) update to download and install on your Galaxy Note 8 with these steps:

  1. Connect your phone to Wi-Fi, if necessary.
  2. Swipe up on an empty spot from the Home screen to open the Apps tray.
  3. Tap Settings.
  4. Tap Software update.
  5. Tap Download updates manually.
  6. Tap OK.
  7. Tap Start.
  8. Tap OK on the restart message prompt.

Wait until your device finished restarting and then try to do some test browsing.

Fifth solution: Reset network settings on your Galaxy Note 8.

Performing a network settings reset will erase all your personalized network settings including Wi-Fi networks and Bluetooth connections you’ve previously setup. This then clears any errors and invalid network configuration that might have caused erratic network functions on your device. Here’s how it’s done:

  1. Swipe up or down from the center of the Home screen to access the apps screen.
  2. Tap Settings.
  3. Tap General Management.
  4. Tap Reset.
  5. Select the option to Reset network settings.
  6. Review the message then tap Reset settings to continue.
  7. If prompted, enter your device password, PIN or pattern.
  8. Then tap Reset Settings to confirm.

Your phone will reboot automatically when the settings reset is finished. After the reboot, you will need to set up and connect to your wireless network.

Other options

  • Master reset. You may opt to perform a master reset to erase your device and restore to its factory defaults. There might be a complex system error that caused conflict to your phone’s network functions. Such errors should be cleared by a master reset. Just don’t forget to back up all your critical data as they too will be deleted in the process.
  • Technical Support. Contact your Internet service provider/carrier to report the issue for further assistance. Also verify and ensure that your account is in good standing and your network services are active. Problems like this can also be triggered by technical errors on the service provider’s end, which means it cannot be resolved at home. Alternatively, you may contact the manufacturer of your wireless router or modem to make sure the equipment is working properly. The modem/wireless router might need to be reprovisioned on their end.

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