The #Samsung #Galaxy #Note8 is a premium smartphone released last year which sports a large 6.3 inch Super AMOLED display that works with finger touch input as well as an S Pen. This device is aimed at consumers who constantly do productivity tasks on the go as the included stylus allows for better input control. Under the hood is a Snapdragon 835 processor which when combined with its 6GB of RAM allows the device to run smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 8 does not power on issue and other related problems.
If you own a Samsung Galaxy Note 8 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 8 Does Not Power On
Problem: Good Afternoon, My Samsung Note 8 does not want to power on. One afternoon, I plugged it into charge as I usually do then it started to charge as per normal, red light was on showing it was charging. My phone vibrated so I thought I received a message and when i pressed the power button the screen did not come on, I plugged it off the charger and it remained black screen but the red light stayed on. I then proceeded to do the power and down volume for 10 seconds and all that did was vibrate and take off the red light. Nothing worked after that with the other reset options even, I took it to the place I brought it from and the technician is saying its a damaged board and its not receiving power they are trying to reheat it so that it can have contact with the power source or something like that because i did not understand the terminology. Please advise next step forward. Have they already damaged my phone? Will I still be able to take off all my files? Your assistance will be tremendously appreciated! Thank you in advance!
Related Problem: Hi! My Samsung Galaxy Note 8, won’t turn on and keeps on vibrating when I tried to turn it on even it is even plugged with it’s charger. I tried the troubleshooting steps that it was posted for issues for the Note 8 however, none of them worked. What can I do get this fixed? I know that it may took time to check on this email however but please do provide the most accurate solution that can be done aside to what troubleshooting has been done. Please and Thank you!
Solution: If you have already performed most of the troubleshooting steps that are recommended for this particular issue such as:
- Clean the charging port of the phone using a can of compressed air making sure that any dirt or debris is removed.
- Charge the phone using a different charging cord and wall charger. Also try charging the phone from a computer USB port.
- Try doing a soft reset once the phone battery has sufficient charge.
- Do a factory reset in recovery mode.
If the above steps does not fix the problem then this is most likely a hardware related problem possibly caused by a faulty battery, power IC, or charging port assembly. If the faulty component can be detected and replaced then you will still be able to retrieve your phone data. If however the motherboard is to be replaced then you will not be able to access your phone data anymore.
Note 8 Will Not Charge With Original Charger
Problem: My phone will not charge at all with original charger.. borrowed a friends that one didn’t work either …only thing that will charge it is a lg charger ..in which it takes forever to charge using that one…I’ve factory reset the phone three times and still same issue if I plug original charger in then restart phone the Samsung logo starts looping and wont turn on then.
Solution: For this particular case you should try cleaning the charging port of the phone first using a can of compressed air. Make sure to remove any dirt or debris stuck in this port. Next, try charging the phone with different charging cords and wall chargers. If the issue persists then this is most likely caused by a faulty hardware component already. The best thing you should do right now is to bring the phone to a service center and have it checked.
Note 8 Stuck On Installing System Update Screen
Problem: I have a Galaxy Note 8 I am stuck on…installing system update/No Command. I have tried all combos of power, volume up, and bixby / power, volume down and bixby. The volume down combo takes me to a Warning! “A custom OS can cause critical problems in phone and installed applications.” Volume up to continue or volume down to cancel (restart phone). I have done both. Neither restarts or moves me to a reboot screen. What next?
Solution: The best thing you can do right now is to start the phone in recovery mode then from here perform a factory reset. Take note that the reset will erase your phone data.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe data / factory reset.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device
If the problem still persists after performing the steps listed above then you will have to bring your phone to a service center and have it checked.