How to fix a Samsung Galaxy Note 8 that keeps disconnecting from Wi-Fi network (easy steps)

Network connectivity problems in mobile devices are usually triggered by software errors like update bugs rather than hardware damage. But you can put the blame on hardware damage if there previous instances of dropping or liquid exposure on your device. Software-related network issues are depicted by various symptoms like no Internet access, network unavailable, slow browsing, and network drops or intermittent network connectivity, to name a few. Addressed in this post is on intermittent network connectivity or network drops on the Samsung Galaxy Note 8 handset. Feel free to the highlighted solutions if ever you need some more inputs in troubleshooting a similar problem on the same device.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

First solution: Reboot your wireless router/modem.

The process is also referred to as “power-cycle” on the modem or wireless router. The very source of your Internet connection at home is either your wireless router or modem (depending on your network setup). The router or modem receives Wi-Fi signal from the base tower and then relay the signal to all devices that are connected to the network. If something goes wrong with the modem or router, then expect connectivity issues to occur on your device. And one of the transpiring symptoms you may encounter is Wi-Fi drops or intermittent Wi-Fi connection.

In most cases, the problem can be remedied by a reboot or power cycle on the modem or wireless router. So you should consider this among the first potential solutions to try on. Here’s how it’s done:

  1. Turn off your modem/wireless router by pressing on the Power button until all the lights go off.
  2. While it’s powered off, unplug the A/C adapter from the power source and leave it that way for about 30 seconds.
  3. After the elapsed time, plug it back into the power source and then press the Power button to turn it on again.
  4. Wait until all the lights are stable. If you see any red light on the modem/router LEDs, wait until it turns green or blue. A red light usually denotes an issue on the network equipment like a firmware error that needs to be dealt with first for your Wi-Fi internet to work properly.

If everything looks good to you and that your network equipment has successfully rebooted, try to connect your Note 8 to the Internet again and see if the connection is already stable. Otherwise, continue to the next solution.

Second solution: Perform a soft reset on your Samsung Note 8.

Rebooting the modem may not suffice especially if your phone system is also glitching. That said, restarting your Note 8 may still be necessary to get your network systems back up and running smoothly again. So here’s what you should do then:

  1. Press and hold the Power and Volume Down buttons simultaneously for up to 45 seconds.
  2. Release both buttons when your device power cycles or restart.

Alternatively, you can do the usual reboot with these steps:

  1. Press and hold the Power button until the Power off prompt appears.
  2. Tap the option to Restart.
  3. Then tap Restart again to confirm.
  4. Give your phone about 90 seconds to complete the soft reset.

When your phone has successfully rebooted, test your Internet connection.

Third solution: Turn Wi-Fi off and on again.

Turning Wi-Fi off and on is another way to refresh Wi-Fi functions on your phone. Like a device restart, it clears minor glitches like random network crashes that make the Wi-Fi network unstable. Many people have been aided by this simple workaround so it won’t hurt if you’d try it too. Here’s how to disable or enable Wi-Fi on your Note 8:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Connections.
  4. Tap Wi-Fi.
  5. Tap the Wi-Fi switch to turn Wi-Fi off shortly.
  6. After about 30 seconds, tap the Wi-Fi switch again to turn Wi-Fi back on.

Reboot your phone to refresh your phone system as well.

Fourth solution: Forget or delete your Wi-Fi network and set it up again.

If the problem is due to the wireless network that has crashed or got corrupted, forgetting or deleting the wireless network would be necessary. It’s like letting your device connect to your wireless network as if it’s the first time it does. Here’s how it’s done:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Connections.
  4. Tap Wi-Fi. Make sure that the Wi-Fi switch is turned on.
  5. Touch and hold on the Wi-Fi network you want to remove or forget.
  6. Confirm action by tapping the option to Forget network.
  7. Restart your phone then head back to Settings-> Connections-> Wi-Fi menu.
  8. Tap to select your Wi-Fi network from the list of available networks to connect to. If you don’t see your network in the list, tap MORE to add your Wi-Fi network again to use and connect to.
  9. If prompted, enter the network password.
  10. Then tap Connect.

When your device successfully connects, try to browse the web and see if your connection is already stable.

Fifth solution: Reset network settings on your Samsung Note 8.

Network settings that aren’t configured accordingly may likewise trigger the same symptom to occur when using wireless Internet on your phone. To fix the problem, you can do a network settings reset on your Note 8 with these steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Tap General Management.
  4. Scroll to and tap Reset.
  5. Select the option to Reset network settings.
  6. Tap Reset settings then enter your PIN or password if prompted.
  7. Tap Reset to confirm reset.

Your phone restarts when the network settings reset is complete. By then you can set up and connect to your Wi-Fi network again.

Other options

  • Install the latest Android version on your phone. If you haven’t already, you should update your Note 8 software to the latest version available. An update can be the key to fixing the problem if it’s due to some bugs inflicting errors on your phone’s network system.
  • Factory data reset. If what you’re dealing with is a complex software issue that’s not rectifiable by the usual workarounds, then you may consider opting for a master reset this time. While this would result to data loss, it could be the key to fixing your phone’s network connection. Just don’t forget to back up all your important data and personal information beforehand. Whenever you’re all set, you can carry out a master reset through your Note 8 settings menu or use Samsung Smart Switch on your computer.
  • Contact your Internet Service Provider. Network drops or intermittent network connectivity can also be due to an outage. If the problem suddenly occurs without modifying any settings on your device, then it’s a possible network outage in your place. To verify and confirm, contact your Internet service provider or carrier so that they can track and check their system for any ongoing outages.
  • Contact the manufacturer of your router or modem. This can be an option if you suspect that the modem or router is at fault like if all of your devices using the same network are experiencing the same intermittent Wi-Fi connection. If you see any red light indicator on your modem or router, it likely denotes a problem on the equipment if not your network is the root cause. Your network equipment might have obtained physical or liquid damage if not having major firmware crashes that’s why it’s not working.

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