How to fix Amazon Shopping that keeps crashing on Samsung Galaxy Note 8 (easy steps)

When it comes to shopping online through your phone is concerned, Amazon Shopping is the preferred app for many. However, just like any other apps, there will always be times when it encounters issues and among the phone common is the crashing wherein the app force closes on its own or shows the error “Unfortunately, Amazon Shopping has stopped.” That’s the case with some of our readers who own the Samsung Galaxy Note 8 that’s why we have to address this problem for they’ve contacted us seeking for assistance.

In this post, I will walk you through in fixing the problem that hinders you from using Amazon Shopping. This isn’t the firmware we encountered this kind of issue so we already know a thing or two that could help fix it. If you’re one of the owners of this app or the Galaxy Note 8 and are currently bugged by a similar problem, continue reading as this post may be able to shed some light.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy Note 8 with Amazon Shopping app that keeps crashing

First off, this problem is probably minor but even if it’s more complicated than it seems, you can always get rid of this problem by removing Amazon Shopping from your phone–that’s your last resort. Of course, what we want is to get rid of the problem so that you may continue using the app to shop online and conveniently. With all that being said, here are the things you could do to try and fix this problem…


First Solution: Reboot your Galaxy Note 8

If Amazon Shopping crashed for the first time since you started using it, then it’s possible the problem is minor that a result of a minor glitch in the system. Before doing anything, you should first reboot your Galaxy Note 8. It’s easy to do, safe for your phone and effective in dealing with issues that occur without apparent reason or cause. So, hit that power button and reboot your phone. After this and the app still crashes, you should try doing the Forced Reboot. It basically offers the same benefits as with the normal reboot but it’s more effective as it refreshes your phone’s memory but simulating battery disconnect. To do this, press and hold the Volume Down button and the Power key at the same time and keep them held down for 10 seconds or until the phone restarts.

If the problem continues to bug you after this, then move on to the next solution.

Second Solution: Reset Amazon Shopping

By reset I mean clearing its cache and data. It’s called a reset because it brings the app back to its default settings as well as delete all caches and files it created. When an app crashes, it’s possible that one of the files it’s using got corrupted that’s the reason why you have to delete them. After clearing the cache and data, the system will recreated those files so that the app could work properly again. Here’s how you do it:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Amazon Shopping.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.
  9. Reboot your phone to refresh its memory.

Most of app-related issues are fixed by this procedure so I hope that yours are also fixed by this. If by any chance the problem continues after doing this, then you must do the next procedure.

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Third Solution: Uninstall Amazon Shopping and reinstall it

There are times when apps crash due to compatibility issues with the firmware and more often we suggest to our readers to update apps that have problems because their developers may have already rolled out an update. However, there’s a better way to address such issues and that’s to uninstall the app from your phone to remove all its associations with the firmware and other apps as well as delete all the files it created or accumulated. Needless to say, you want to wipe off its traces from your phone. And here’s how you do that in this case…

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Amazon Shopping.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

After the phone has restarted, it’s time to download and reinstall Amazon Shopping into your phone and this is how you do that…

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘amazon shopping’ in the search box.
  4. Select Amazon Shopping then tap Install.
  5. To continue, review the required app permissions then tap Accept.

It’s almost certain that this problem can be fixed by any of these solutions. However, if the issue goes too far enough, then there’s one more thing you should do.

Fourth Solution: Reset your Galaxy Note 8

A reset is more of a general troubleshooting procedure and addresses a lot of issues with your phone. Since the problem continues to bug you after the procedures above, you have to make a decision to either remove the app from your phone and not use it or go through the hassles of resetting your phone to accommodate one app.

Before the reset, make sure you to backup all your files and data as they will be deleted then remove your Google account from your phone so that you won’t be locked out. Then, follow these steps…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

If you’re having a hard time removing your Google account, follow this procedure:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

I hope that this works for you. If you have other concerns you want to share with us, leave a comment below.

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