Samsung Galaxy Note 8 keeps showing “Unfortunately, Email has stopped” error (easy fix)

The error message “Unfortunately, Email has stopped” is bugging some of our readers that own the Samsung Galaxy Note 8. Well, the error means that the default email client has crashed but it doesn’t tell the users why or how it occurred. That’s what you need to find out to continue using the app. It could be due to an issue with the app or the firmware since Email is pre-installed and is embedded in the system.

In this post, I will walk you through in troubleshooting your phone with this kind of problem. We will try to consider every possibility and rule them out until the problem is fixed and we’ll do it step by step. This isn’t the first time I encountered this issue, in fact, the error has been bugging many of the Galaxy S8 and Note 5 owners. I know a thing or two that will get rid of the error message and make Email work perfectly again. So if you’re one of the owners of the Galaxy Note 8 and are currently having this kind of problem, continue reading as this post may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy Note 8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy Note 8 with “Email has stopped” error

This problem is more annoying than it is complicated because you cannot read or send emails when it happens but it’s not really as complicated as it may seem because based on experience, you can fix this on your own by doing basic troubleshooting procedures. With all that being said, here’s what I suggest you do about this problem:

First solution: Try to reboot your phone before anything else

Many of app-related issues are due to minor issues with the firmware. These issues are what we often call as ‘glitches’ which occur from time to time as smartphones, no matter how powerful they are, aren’t perfect. Among the most common results of a glitch is an app crash and there’s a possibility that this problem is one of those things. So hit the power key and restart your phone. After the reboot and the problem still continues, the next thing you should do is the Forced Restart.

  • Press and hold the volume down and power keys simultaneously for 10 seconds or more.

This procedure refreshes your phone’s memory and reloads all apps, services and core functions. So, if the error is due to a minor glitch in the firmware or the app, the problem should have already been resolved by now. However, if it continues, then move on to the next solution.

Second solution: Find out if it’s caused by a third-party app

The Email application is also used by other services and apps so it’s possible that the reason why it’s crashing is because of the apps that use it. You need to find out if this is really the case because if it is, then the problem is pretty easy to fix–you just have to find which app it is and then uninstall it. To do this, you have to run your phone in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once the phone is already in safe mode, open Email to know if it still crashes or not. If it doesn’t, then you have to find the app that’s causing the problem and then uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the app still crashes even in safe mode, then you have to move on to the next solution to troubleshoot the app itself.

Third solution: Reset Email

A reset in apps means to clear their caches and data. Such procedure will bring the app back to its default settings and configuration and if the problem is only with the app that keeps crashing, then this method is more than enough to fix it. Here’s how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Email.
  4. Tap Storage.
  5. Tap Clear data and then tap OK.
  6. Tap Clear cache.

After this, open email to know if it still crashes or not and if it still does, then you have to troubleshoot the firmware this time.

Fourth solution: Wipe cache partition

App crashes may also be due to some corrupt system caches and the best way to rule out this possibility is to wipe off contents of the cache partition…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Fifth solution: Backup your data and reset your phone

A reset will be able to fix this problem however, you need to backup your files and data as you will lose them and may not be able to retrieve them after the reset. Take time moving your important stuff over to your SD card or computer. After backing up your files, remove your google account to disable the Factory Reset Protection so that you won’t be locked out of your phone after the reset. Once everything is set and ready, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope that our troubleshooting guide and solutions can help you somehow. If you have other concerns you want to share, contact us or leave a comment in the section below.

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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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