A premium phone like the Samsung Galaxy Note 8 should be able to send and receive text message (SMS and MMS) without any issues but some of our readers have been complaining about because their devices reportedly stopped sending MMS for some reason. There are only two possibilities here; either the problem is related to the phone or it could be an issue with your provider or network.
In this article, I will share with you the solution that I know would work for this kind of problem, provided it started on its own and that your account is still in good standing. I may end up suggesting you call your service provider after exhausting all possible solutions and the problem continues. It’s not that I don’t want to help you but because that’s the best thing for you to do. Bear in mind that your provider has control over the network and your account so they can help you better if the problem isn’t with your phone.
Before we proceed with our troubleshooting, if you are looking for a solution to a different issue, then visit our troubleshooting page for we have already addressed some of the most common problems with this phone. Browse through the page to find the solution that works best for you. If you still need our help after that, then contact us through our Android issues questionnaire.
How to fix Galaxy Note 8 that can’t send MMS
Here are the things you could do to try and fix this problem…
First Solution: Turn mobile data off and back on
If you can previously send MMS and then this problem started, then it could be just a simple glitch. Turning the mobile data off and back on again will refresh the connection of your phone to the network. After this, send an SMS to your own number to know if it sends or not. If the problem persists, then try the next solution.
- How to fix your Samsung Galaxy Note8 that can’t send / receive text messages [Troubleshooting Guide]
- Verizon Galaxy Note 8 long messages split up into smaller messages, SMS are out of order, other texting issues
- How to fix Samsung Galaxy Note8 that keeps showing “Unfortunately, Messages has stopped” error [Troubleshooting Guide]
Second Solution: Verify that you can send SMS and make calls
It’s not really something that could fix the problem but it will tell you right off the bat if the problem is with the network because your device could not send SMS or make phone calls. In such case, there’s nothing much you can do except call your service provider and inquire about an outage in your area or ask the representative if there’s a problem with your account. If there’s no outage and that your account is still in good standing, then the problem there must be something the rep can do to fix this problem. They have the tool to disconnect your line and reconnect it. That should work. Well, at least, that’s what we did to some of our customers before when I was still a tech support for one of the wireless companies in the United States.
If however, you can make calls or send SMS except MMS, then the problem should be in the APN settings. While on the line with the rep, ask him or her about the correct APN. He or she should walk you through in updating or editing it. After this, you should be able to send MMS.
Third Solution: Clear cache and data of Messages
You only have to do this if you can send and receive text message and make and receive phone calls but not able to send MMS and that the APN in your phone is correct. There’s a possibility that the problem is with the app that you use so follow these steps to reset Messages:
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Messages.
- Tap Storage.
- Tap CLEAR CACHE.
- Tap Cached data.
- Tap CLEAR.
After this and the problem continues to bug you, then you have no other choice but to reset your phone.
Fourth Solution: Backup your files and data and reset your device
It’s effective and could probably fix this problem. However, you will have to undergo the hassle of backing up or moving your files and data to your SD card or computer. Then disable Factory Reset Protection by removing your Google account from your phone prior to the reset so that you won’t be locked out. Once everything is set, follow these steps to reset your phone:
- Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe data / factory reset.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
I hope this helps one way or another. If you have other concerns you want to share with us, leave a comment below so we would know.
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