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Samsung Galaxy Note 8 keeps showing “Unfortunately, Chrome has stopped” error [Troubleshooting Guide]

ByHarold Hisona

Your Samsung Galaxy Note 8 actually has two pre-installed web browser; the Internet and Chrome. The former comes with firmware and may have been modified by Samsung while the latter is one of Google’s mandatory apps that should come with every Android device. The error message “Unfortunately, Chrome has stopped” is clearly notifying you that Chrome has crashed for some reason.

When it comes to apps that keep crashing, they’re often a sign of a minor problem but considering the fact that Chrome is embedded in the firmware, there’s also a chance that it’s a sign of a more complicated system issue. We need to troubleshoot your phone to determine what the problem really is all about so that we can try to find a solution that not only fixes it but also prevents it from occurring again in the future. If you’re an owner of this device with a similar problem, continue reading as this post may help you.

Before we move on to our troubleshooting, if you are looking for a solution to a different problem in your Note 8, visit our troubleshooting page as we have already addressed some of the most common issues reported by our readers. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Note 8 with “Chrome has stopped” error

First off, this error often won’t affect the general performance of your phone and only occurs when you open the app. In other words, everything that you do except web browsing using the app won’t be affected by it. If you want to spend time troubleshooting your phone due to this problem, it’s all up to you but if you want to troubleshoot later, then there’s no problem at all. After all, you still have Internet that you could use to do the same task. However, if it’s something you don’t want to set aside, then follow the procedures below to fix this problem.

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Clear cache and data of the Chrome app

By clearing the apps cache and data,  you’re actually resetting it back to its default settings. If the problem is caused by some corrupt files regardless whether those files are caches or data files, this procedure will surely fix the problem. It’s important that you do this procedure first before anything else since the error specifically mentions Chrome being the app that crashes. Here’s how you do it…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Chrome.
  4. Tap Storage.
  5. Tap Clear data and then tap OK.
  6. Tap Clear cache.

More often, this is the only thing you have to do to fix this problem. However, if it persists after doing this, then try doing the next step.

Open Chrome in Safe mode

The purpose if for us to know if the error is triggered by a third-party app or if it’s with Chrome itself. By booting the phone in safe mode, you’re actually disabling all third-party apps and if one or some of them is causing the problem, then the error should not show up while in safe mode.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If your Note 8 doesn’t pop up the error in safe mode, then find the app that’s possibly causing the problem and then uninstall it. It would be trial and error and you may have to uninstall more than one app to fix this problem. This is how you uninstall an app from your phone…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If the error still shows up in safe mode, then the problem could be in the firmware. Try the next procedure.

Try to Reset All Settings

At this point, it’s safe to assume that this problem is more of a firmware issue than anything else but for the sake of your apps, files and other personal data, I suggest you try to reset all settings in your phone so that it will be brought back to its default settings. This procedure basically has similar effects as with the actual reset only that none of your apps, files and other data will be deleted. Follow these steps to do this method…

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

If the error still shows up after this, go after the caches.

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Wipe cache partition

Sometimes system caches get corrupted and when the firmware continues to use them, performance issues including app crashes may occur. Delete those caches so that they will be replaced with new ones and you can only do so by wiping the cache partition…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If the problem still continues to bug you after this, then you have no other choice but to reset your phone.

Backup your files and reset your Note 8

You don’t have to do this immediately if you’re kind of busy. After all, you can still use your phone normally even with Chrome crashing. However, if you decide to just go with it, then make sure you backup your important files and data. Then, take note of your google ID and password so that you won’t be locked out of your device after the reset. Once everything is set and ready, follow these steps to reset your phone through Recovery mode:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Or, you may want to reset it through the Settings menu…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

I hope that this troubleshooting guide can help you. If you need more help, contact us any time.

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