How to fix Instagram that keeps crashing on a Samsung Galaxy Note 8 (easy steps)
Instagram, being one of the most popular apps in the Google Play Store, is well-developed and maintained and if there are problems with it, they would be minimal and oftentimes easy to fix. However, some of the owners of the Samsung Galaxy Note 8 have been complaining about the app that reportedly keeps on crashing. Such problem could be limited to the app only or it could also be a sign of a serious firmware issue.
In this post, I will share with you the solution that we’ve been using to fix issues that are something to do with the crashing of apps. Problems like this are pretty easy to fix provided the firmware hasn’t been modified in any way. However, for owners who have installed custom ROMs, you may refer to the changelog that developers often provide to let users know what works and what not.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy Note 8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
How to fix your Galaxy Note 8 with Instagram app that keeps crashing
When it comes to problems with third-party apps, you always have a choice to remove it if the problem isn’t fixed by basic troubleshooting procedures. However, based on experience, there would always be a method that would get rid of the problem or any app-related error messages. So, read on to learn how to fix Instagram that keeps crashing…
First solution: Reboot your Samsung Galaxy Note 8
It’s the most basic of troubleshooting procedures but it’s also very effective against almost all issues you may encounter with your phone. The things is a reboot is more than just turning the phone off and on again, services and core functions running in the background are also being reloaded during the boot sequence.
So, hit that Power key and reboot your phone before anything else. Once the phone has successfully rebooted, open Instagram to know if it would still crash or show the error. If so, then move on to the next solution.
Second solution: Reset Instagram by clearing its cache and data
This is the most effective procedure to any app-related problem. Even if the reboot didn’t fix it, this one might be the last thing you have to do about this problem. By doing this, you’re actually resetting the app back to its default settings while deleting all of its caches and data that may have been corrupted for some reason. This is how you do it:
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Instagram.
- Tap Storage.
- Tap CLEAR CACHE.
- Tap Cached data.
- Tap CLEAR.
After this, open the app to see if it still closes on its own or shows up the error. You have to log in to your account to sync the phone with Instagram servers. However, if the problem remains, then try the next procedure.
Third solution: Uninstall Instagram and reinstall it
The reason why I prefer uninstalling an app and reinstalling it rather than just updating it is that when you remove an app from your phone, all files associated with it will also be removed. There’s always a possibility that some of those files are the cause of the problem that’s why it’s important to delete them all before you reinstall the app. By this, you’re also making sure you have the latest version of the app. So, to do these procedures, follow these steps…
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Instagram.
- Tap UNINSTALL.
- Review the notification then tap OK to confirm.
- Reboot your phone to refresh it’s memory and other connections.
Now, to reinstall Snapchat, follow these steps…
- From a Home screen, touch and swipe up or down to display all apps.
- Tap Play Store.
- Type ‘instagram’ in the search box.
- Select Instagram then tap Install.
- To continue, review the required app permissions then tap Accept.
After this and the problem still continues, then you have to do the next method. App problems can be fixed by this but if for some reason the problem continues after you’ve reinstalled the app, then we can now say that problem is with the firmware. The next thing you should do is reset your device.
Fourth Solution: Backup your files and do the Master Reset
After doing the third solution and the problem still continues, then it’s possible that the issue is with the firmware. App-related problems can always be fixed by the first three solutions but since the problem with your phone continues, then it’s time to use the method that has a really great impact on your phone’s performance. So, backup all your files and data as they will be deleted during the reset process, then disable the Factory Reset Protection by removing your Google ID from your phone. Once everything is ready, follow these steps to reset your phone:
- Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe data / factory reset.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
If you’re having a hard time removing your Google account, follow this procedure:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Cloud and accounts.
- Tap Accounts.
- Tap Google.
- Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
- Tap 3 dot icon.
- Tap Remove account.
- Tap REMOVE ACCOUNT.
I hope that this works for you. If you have other concerns you want to share with us, leave a comment below.
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