Solved Samsung Galaxy Note 8 Not Responding To Touch Input

The #Samsung #Galaxy #Note8 is a premium Android smartphone released last year that’s best known for its large 6.3 inch Super AMOLED display and its use of a stylus called an S Pen. This is an ideal device to have for people who want to do productivity tasks while on the go as well as for mobile gamers since its large screen and powerful hardware consisting of a Snapdragon 835 processor and 6GB of RAM allows the device to handle anything thrown at it. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 8 not responding to touch input issue and other related problems.

If you own a Samsung Galaxy Note 8  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

Note 8 Not Responding To Touch Input

Problem: I have a Galaxy Note 8 and yesterday it has started randomly not responding to touches on the screen but the Spen does work. I can’t open settings or anything so I have had to reset it with hardware keys and after restarting its ok for a undetermined amount of time then it will stop responding again. I uninstalled most of my downloaded apps and it still did it when I tried to play my “Boxing Star” game today. Come to think of it my boxing game had a big update come through the night before this happened the first time. Possible its the game? If so, how could I check that? If not then I would really appreciate some help. Now for background about my phone(and all my phones previously). First, I take excellent care of my phone. I clean it regularly with microfiber and always have it in an otterbox. Second, my phone is stock with only authorized push updates installed. I dont hack or root or install from unknown sources. And last, I do not drop my phone and It does not get wet, ever. My mommy and daddy aren’t buying me a new phone every 3 weeks because Im a ditzy tween that thought it would be a good idea to play on the beach with my phone in my back pocket or because Im a 16 year old emotional basket case who throws my phone every time I get told “no”. Sorry for the rant there but anyway- I paid full price in cash at my local T mobile store and since it was almost $900 I take care of it which is why Im pretty upset about it having issues. Last thing I did was scanned my list of apps (showing system apps) and I have Container Agent 2, KNoxbbcProvider, KnoxKeyguard, KnoxShortcuts, and Quick access apps all showing “not installed”. Figured I would include that just cause i found it kind of odd. I appreciate any help and thank you

Solution: Since this problem occurs randomly then there’s a possibility that an app you installed is causing the problem. To check if this is the case you will have to start the phone in Safe Mode.

  • Turn the device off.
  • Press and hold the Power key past the model name screen.
  • When “SAMSUNG” appears on the screen, release the Power key.
  • After releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Try to check if the issue occurs in this mode. If it doesn’t then it could be caused by a downloaded app. Find out what app this is and uninstall it.

If the problem occurs in Safe Mode then the next step is to check if a software glitch is causing the problem by doing a factory reset. Make sure to backup your phone data before doing the reset.

In case the above steps fails to fix the problem then this could already be caused by a faulty hardware component, possibly the digitizer. I recommend that you have this checked at a service center if this is the case.

Note 8 Screen Not Turning On After Drop

Problem: Hi there just this morning i dropped my phone out my bag and it landed face down on the concrete floor. I thought nothing of it as there were no cracks on the screen until i went to put my fingerprint in and the left hand side of the screen had turned purple and black and started jittering. Then after that my whole screen turned discoloured and the left hand side wouldn’t function. I switched my phone fully off then turned it back on and since then the whole screen wont even turn on and i’ve only just noticed that on the left hand side there is a tiny crack but i don’t think that would do that much damage it has been 10 hours and my phone still isn’t working.

Solution: It appears that this is already a hardware related problem caused by a damaged display. You can try troubleshooting the problem by checking if this is caused by a software glitch. To do this just start the phone in recovery mode then do a factory reset. Take note that this will erase your phone data. If this doesn’t fix the problem then I suggest that you bring the phone to a service center and have it checked. It’s very likely that your phone will need to have its display assembly replaced.

Note 8 Not Responding After Oreo Update

Problem: Hi, I receive an OTA today for the Oreo os. I install the update then I just left my phone and wait until the installation is done after 30 mins see the screen that the os update is done so when I swipe to unlock my phone it’s no longer working then someone is calling me and I can’t even answer the because the screen won’t work. My phone is 92% charge and i’m trying to turn it off but it won’t let as well. I don’t have a way to remove the battery it’s not removable I tried clicking the power and volume up the same time for a minute it wouldn’t turn off still. I don’t know what to do anymore. Please help. Thank you

Solution: The best thing you can do right now is to perform a soft reset. This is done by pressing and holding both power and volume down buttons for at least 10 seconds. In case the problem persists then it’s likely that this is caused by a glitch in the update process. I suggest you start the phone in recovery mode then do a factory reset. Take note that the reset will erase your phone data.

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Chad Buenaflor

Chad has been in the tech industry since 2000. He has a degree in Electronics Engineering and is interested in the hardware and software side of technology. Initially working for a Japanese semiconductor company as a Test Engineer for nearly 10 years, he then pursued his passion for internet technology by working for the support team of Time Warner Cable then finally joining TheDroidGuy as one of their troubleshooting and tech writers. On his free time he plays his favorite games on his PC, Xbox Series X, and Android phone.

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