Problems on app crashes are usually tied to corrupted files and data from within the errant app. But in some cases, an app can become a bit shaky due to other factors including faulty updates, invalid settings, system bugs and malware. Generally, the main issue is from within the software structure and is therefore rectifiable. Among the most prevalent app issues emerging in various types of Android devices are the ones that are depicted by the “Unfortunately, app has stopped” error prompt. Many people have encountered this error while using stock apps including Camera, Phone, Messaging, and the like. It also happens to third-party or downloaded apps including browsers apps like Chrome, Internet, Facebook, and Twitter, to name some. Tackled in this post is the same error transpiring on the Galaxy Note 8 Chrome application. You may refer to this troubleshooting guide whenever you deal with the same issue on Chrome app crashes, particularly the ones depicted by the “Unfortunately, Chrome has stopped” error prompt.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
First solution: Clear app cache and data.
Clearing the app cache and data clears and refreshes the app’s memory from stacked caches and temporary data. It also free up memory space on your device. Generally, this process wipes out minor glitches triggered by corrupted temporary files that are stored as cache in the app’s memory.
To clear app cache, follow these steps:
- Navigate to Apps-> Settings menu.
- Touch Search.
- Search for and select Apps.
- Touch to select Chrome from the list of apps.
- Scroll to and touch Storage.
- Touch Clear Cache.
To empty out all data from the Chrome app, follow these steps:
- Navigate to Apps-> Settings.
- Touch Apps.
- Select Chrome from the list of apps.
- Touch Storage.
- Touch Clear Data. This will reset the app to its factory default settings.
- Touch Delete to confirm.
Clearing the data will remove any personal settings saved on the app including login details and browsed sites. This denotes the need for you to sign into your websites and login to your online accounts again.
After clearing cache the Chrome app’s cache and data, perform a soft reset or restart your device. Doing so will apply the recent changes and likewise refreshes the phone’s internal memory for smoother and faster performance.
- Press and hold the Power button until the Power off prompt shows up.
- Tap Restart from the menu options.
- Tap Restart again to confirm.
Wait until your phone has finished restarting then open the Chrome app to see if it’s already working flawlessly. If the error re-appears or your Chrome app still crashes, proceed to the next solution.
Second solution: Wipe cache partition on your Galaxy Note 8.
Wiping the cache partition refers to the process of clearing cache or temporary data from the phone’s system folders. Like apps caches, system caches can also get corrupted at some point and when this happens, certain apps or system services will likely be affected. To rule this out from the probable causes, follow these steps to wipe cache partition on your Note 8:
- Power off your device.
- Press and hold the Volume Up, Home (Bixby), and Power buttons simultaneously for a few seconds.
- Release all buttons when the green Android logo shows up after the Installing system update label.
- Press the Volume Down key several times to scroll to and highlight wipe cache partition from the Android system recovery menu options.
- Press the Power button to confirm selection.
- Press the Volume Down button until Yes is highlighted then press the Power button to confirm.
- Allow your phone to finishing wiping the cache partition. You will know when it’s done if the Reboot system now is highlighted.
- By then, press the Power button to restart your device.
Wiping the cache partition can also help fix software issues that are inflicted by faulty updates. So if your Chrome app started to misbehave and become erratic after installing an update, wiping cache partition might help.
Third solution: Update software to the latest version.
Bugs and malware are also among the possible triggers. There might be some malware that’s ruining the Chrome system on your phone, preventing it from performing its normal operations. Software updates usually bring in security enhancement, thus installing the latest update might be the key to getting rid of any bug and get your apps including Chrome to work properly again. Should you wish to give it a try, here’s how to check and manually install software updates via over-the-air (OTA) on your Galaxy Note 8:
- Connect your phone to Wi-Fi, if necessary. Your device must have stable Internet connection to complete OTA updates.
- Swipe up on an empty spot from the Home screen to open the Apps tray.
- Tap Settings.
- Tap Software update.
- Tap Download updates manually.
- Tap OK.
- Tap Start.
- Tap OK on the restart message prompt.
You can also update your Galaxy Note 8 using Samsung Smart Switch on your computer. To get started, you will need to connect your device to your computer via USB connector or compatible data cable.
Fourth solution: Re-enable Download Manager on your Galaxy Note 8.
Re-enabling Download Manager will likely fix pertinent errors affecting the Google Apps including Chrome on your smartphone. If you’re phone software is up-to-date, then follow these steps to re-enable Download Manager on your Galaxy Note 8 and fix Chrome error:
- Open the Apps screen.
- Tap Settings.
- Scroll to and tap on Apps.
- Tap the three dots or More options icon on the upper-right side.
- Select the option to Show system apps.
- Tap on All apps then select Disabled.
- Tap on Download Manager.
- Tap the Enable button.
Restart your phone to apply the new changes. Try and see if that helps.
Fifth solution: Factory data reset/master reset.
There are times when complex system errors on the device would cause certain apps to become erratic and unstable. Should this be the trigger, the best possible way of fixing the problem is by performing a full system reset. This will wipe everything from your phone system including terminal errors that might have caused major conflicts to certain apps, including Chrome. However, all your data including personal information, downloaded apps, customized settings and other contents will also be deleted in the process. Should you wish to proceed, be sure to back up your data first. Then continue with these steps to master reset or restore your Galaxy Note 8 to its factory default settings:
- Swipe up or down from the center of the Home screen to access the Apps screen.
- Navigate to Settings-> General Management.
- Tap Reset.
- Select Factory data reset from the given options.
- Review the information then tap Reset to continue.
- If prompted, enter your device credentials like PIN, Password, or Pattern.
- Tap Delete All to confirm reset.
- Allow your phone to finish the factory data reset and reboots automatically.
Seek more help
Contact Google Support or Google Help Center to report the error and ask further assistance and recommendations. The error might be due to a complex system issue with Google that can only be rectified using a dedicated tool on their end. Just let them know about how the “Unfortunately, Chrome has stopped error” instigated on your Galaxy Note 8 for them to have at least an idea of what to work on and where to start.
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