Device issues depicted by symptoms of unresponsiveness or being stuck on certain screens and infinite boot loops usually denote serious errors in the internal memory or system structure. Data corruption, software bugs and malware afflicting certain apps and system functions are also among the possible culprits. Such problems usually occur on aged devices as wear-and-tear symptoms but can also transpire in new devices like the Galaxy Note 8 in certain instances. Advanced solutions are typically required to deal with severe errors like these on your end. The methods I demonstrate in this context are regarded among the possible solutions to a pertinent issue transpiring on the Galaxy Note 8. Feel free to refer to this walkthrough should you wish to troubleshoot your Note 8 that is stuck on infinite boot loops for some reasons.
Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.
First solution: Force your Galaxy Note 8 to restart.
Some apps might have gone rogue and caused conflict with the internal memory or phone system, thus preventing it from working steady. Should this be the underlying cause of the problem, performing a forced restart will likely fix it. If you haven’t done it already, then follow these steps:
- Press and hold the Power and Volume Down buttons simultaneously for about 10 seconds or until the device powers off.
- Wait until the Maintenance Boot Mode screen to appear.
- Select Normal Boot from the Maintenance Boot Mode screen. You can use the Volume Buttons to navigate through available options and the lower left button to select.
- Give it up to 90 seconds for the reset to complete.
See if that works. If not, then move on and try the next solution.
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Second solution: Boot into safe mode and diagnose apps.
If possible, try rebooting your Galaxy Note 8 into safe mode. Doing so will also help you determine whether a third-party app is causing the problem or not. With safe mode enabled, all third-party apps are bypassed or temporarily disabled, leaving only stock apps and services working on your phone. Try to enable safe mode on your Galaxy Note 8 with these steps and see how it works:
- Press and hold the Power button until the Power off prompt appears on the screen.
- Touch and hold the Power off option until the Safe Mode appears and then release.
- Tap Safe Mode to confirm.
- The process may take up to 45 seconds to finish so just wait patiently. Upon reboot, a Safe Mode label appears in the bottom left corner of the Home screen. This means that safe mode is activated.
If your phone does not get stuck on infinite boot loops while running in safe mode, then it denotes a third-party application is causing the problem. At this point, you will need to identify which from among your downloaded apps is the trigger. To help you narrow down the probable cause, try to think of which app you’ve recently downloaded. You may need to uninstall your recent apps individually.
Third solution: Wipe cache partition on your Galaxy Note 8.
Wiping the cache partition can help fix software issues particularly the ones attributed to corrupted cache or erroneous data from within the phone system. It also helps clear up the phone’s internal memory. Give it a try if possible and then see how it works. Here’s how:
- Power off your device.
- Press and hold the Volume Up, Home (Bixby), and Power buttons simultaneously for a few seconds.
- Release all buttons when the green Android logo shows up after the Installing system update label.
- Press the Volume Down key several times to scroll to and highlight wipe cache partition from the Android system recovery menu options.
- Press the Power button to confirm selection.
- Press the Volume Down button until Yes is highlighted then press the Power button to confirm.
- Allow your phone to finishing wiping the cache partition. You will know when it’s done if the Reboot system now is highlighted.
- By then, press the Power button to restart your device.
Fourth solution: Update software to the latest version.
A device can be stuck on infinite boot loops when certain apps or device system itself is infiltrated by some bugs and malware. Should this be the main reason why your Note 8 is acting weird, then installing an update can potentially fix it. Updates not only bring in new features but also contain fix patches to address existing device issues that are inflicted by software bugs. To check for software (OTA) update on your Galaxy Note 8, follow these steps:
- Connect your phone to Wi-Fi, if necessary.
- Swipe up on an empty spot from the Home screen to open the Apps tray.
- Tap Settings.
- Tap Software update.
- Tap Download updates manually.
- Tap OK.
- Tap Start.
- Tap OK on the restart message prompt.
Alternatively, you can update your Galaxy Note 8 from a computer. In order to get started, you will need to use a Samsung USB cable and have Samsung Smart Switch installed on your computer. Here’s how it works:
- Download and install Samsung Smart Switch on your computer.
- Connect your Note 8 to your computer using the original or Samsung-supplied USB connector or data cable.
- Wait until your computer is finished installing any required drivers for your device.
- Open Smart Switch on your computer then wait until it establishes connection with your device.
- If a software update is available, Smart Switch will automatically show the update prompt.
- To begin downloading of necessary update files, click Update.
- Then click OK to continue.
Wait until the update is completely installed on your device. Restart your phone to properly implement the recent changes and update features.
Fifth solution: Factory data reset via Android recovery menu.
As your last option and ultimate solution, try a factory data reset or master reset your Galaxy Note 8 through Android recovery. This will wipe everything out from your phone system including software bugs and malware that might have caused your device to get flawed. If you wish to give it a shot, then continue with these steps:
- If possible, back up your data on your computer through Samsung Smart Switch.
- Turn off your device.
- Press and hold the Volume Up, Home (Bixby), and Power buttons simultaneously for a few seconds.
- Release all buttons when the Android logo and the Android recovery menu options show up.
- Press the Volume Down button several times to highlight Wipe Data/Factory Reset from the Android system recovery menu options.
- Press the Power button to confirm selection.
- Press the Volume Down button until Yes — delete all user data option is highlighted.
- Then press the Power button to confirm.
- Wait until the master reset is complete. You will know when it’s done if the Reboot system now option is highlighted.
- Press the Power button to restart your phone.
See how your phone works after it restarts. If this workaround still failed, then you’ll have to consider opting for service.
Other options
Take your phone to a service center if none of the prior solutions is able to fix it. Your Galaxy Note 8 might have obtained some sort of physical or hardware damage, the reason why it remains stuck on infinite boot loops and unable to function as intended. Unfortunately, nothing more can be done to fix the problem on your end, therefore it’s better to seek help from a Samsung technician.
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