Regardless of the technical specifications of your Android phone, it may still encounter booting problems as they are often due to some firmware issues. Such is the case with some of our readers who own the Samsung Galaxy Note 8. According to them, their phones get stuck on the Samsung logo while they’re booting up.
This problem was also common to previous Galaxy models so we’re not really surprised if we receive complaints regarding this problem from time to time. In this post, I will walk you through in troubleshooting your Note8 that got stuck on the logo. We will be using deductive troubleshooting method to know what the problem is and what needs to be done to fix it.
Before anything else though, if you have other issues with your phone, visit our Note8 troubleshooting page as we’ve already addressed the most common issues reported by the owners. And in case you need more help, contact us by completing our Android issues questionnaire and hitting submit.
Troubleshooting Galaxy Note8 that’s stuck on the logo
We will look into every possibility and rule them out one by one until we can pinpoint the problem and do something about it. As long as your phone isn’t suffering from liquid damage, this problem might be with the firmware and there certainly is something you could do to fix it.
Make sure it’s not liquid damage
The Note 8 has the IP68 rating; meaning, it’s dust and water resistant but it’s not invulnerable to liquid. If the phone got wet prior to this problem or you took a picture underwater, then there’s a possibility that this problem is caused by liquid damage. I understand the phone won’t boot up successfully and there’s only so much you can do about it right now but I want you to check if there’s some traces of moisture in your phone.
Remove the SIM card tray and look into the SIM slot to find the liquid damage indicator. If it turned red, pink or purple, then liquid damage is obvious but if the sticker stayed white, then you can rest assured liquid hasn’t reached the inside components of your device.
You may also want to look into the USB port to see if it’s wet. The best thing you can do if you see something that doesn’t belong is to blow into the port to get rid of foreign objects or debris. In case you can see the pins are wet, use a cotton swab to clean around the area or insert a small piece of tissue paper into it to absorb the moist.
It is imperative you do these things before you actually continue troubleshooting your device.
Force restart your phone
We often use the forced restart procedure if the phone is frozen or unresponsive because it’s always a sign of a system crash. However, one of the benefits of this procedure is that it refreshes your phone’s memory. It is especially effective in dealing with other minor firmware issues that’s why it’s imperative that you try doing it:
Press and hold the volume down and the power keys together for 10 seconds. Your phone will attempt to reboot and if it’s successful, then problem is solved otherwise, move on to the next method.
Try to start the phone up in Safe mode
There are times when third-party apps cause inconsistencies in the system and when this happens, it’s possible that the phone can’t continue the normal boot up process and instead gets stuck on the logo. Disabling these apps often gives you desirable result like your phone continues to boot to the home screen. Therefore, try starting your phone up in Safe mode to temporarily disable all third-party elements and run your phone in its bare bones:
- Turn the device off.
- Press and hold the Power key past the model name screen.
- When “SAMSUNG” appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see Safe Mode.
Assuming you’ve successfully booted the phone in safe mode, it confirms our suspicion. The next thing you need to do is find the app that’s causing the problem and then uninstall it. You may have to uninstall more than one app and try to reboot the phone in normal mode every time an app in uninstalled until it can start normally.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
- Tap the desired application.
- Tap Uninstall.
- Tap Uninstall again to confirm.
Try to start the phone in Recovery mode
In case the phone is still stuck on the logo when you tried running it in safe mode, then this is the next thing you should do. Running it in Recovery mode will power up all its hardware components but the interface you’re used to seeing will not be loaded. It’s important that you try doing this because you can actually do a couple of things that might just bring the phone back to life. You may wipe the cache partition and if that won’t work, then you should try the master reset.
These two procedures are very effective in dealing with firmware related issues including this one. Here’s how you boot your phone in this mode:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
I think a reset will certainly fix this problem but if it still gets stuck on the logo after all this, then you should consult a technician who can test your phone and determine what the problem with it.
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