Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #Note8 fix the issues that they are experiencing with their phone. This is a premium Android smartphone model released in 2017 that’s best known for its large 6.3 inch Super AMOLED display that works with a stylus called an S Pen. This device is also a great camera phone is at comes with dual 12MP rear cameras both of which have OIS. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 8 keeps on restarting after software update issue and other related problems.
If you own a Samsung Galaxy Note 8 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 8 Keeps On Restarting After Software Update
Problem: I just recently updated my note 8 to the latest software update but after the update my phone always restarting. I was unable to use my phone properly after the update because it will suddenly shut down then restart again. I have a large amount of free memory enough to run the OS. I hope you could help me with this problem. Thank you
Related Problem: My phone will restart randomly. This is with a new phone that was just issued to me following the similar problems with my old phone. These problems began occurring after the last update. I did a factory reset on my last phone and helped for a short period of time. There is a glitch in the top of the screen when it restarts that disappears. After it restarts, many notifications do not appear
Solution: Try to check if a faulty microSD card is causing the problem by removing this card form the phone. If your phone does not have a microSD card and the issue still persists then proceed with the following troubleshooting steps listed below.
- Check if the problem is caused by an app you downloaded by starting the phone in Safe Mode. If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Wipe the cache partition of the phone from the recovery mode.
- Backup your phone data then do a factory reset.
Note 8 Stuck On Black Screen With Blue LED Light
Problem: Hello, my Samsung galaxy Note 8 has been having problems all day. It started with a black screen and blinking LED light where i couldn’t do anything. I followed online advice by rebooting it, which worked at first. But then then it all of a sudden started restarting itself every 5 minutes for 10 minutes before it just went black after restarting one last time. At the moment it’s stuck on a black screen with a blue LED light that isn’t blinking and I can’t even soft reboot or do anything with it. Desperately need help
Solution: The best thing you can do for this particular problem is to first make sure that the battery of the phone has sufficient charge. Remove the microSD card of the phone if you have one installed then start the device in recovery mode. From here you will need to do a factory reset. If this does not fix the problem then you will have to bring the phone to a service center and have it checked.
Note 8 Cannot Complete Software Update
Problem: I got the Note 8 when it released and it was never rooted. It was running Android Version 7 and had the latest security patch. Several weeks ago the phone started acting wonky. It would take a long time to open apps and would sometimes freeze up. Sometimes I had to do a battery pull because it was frozen. Knowing I planned to update the phone software, I just hoped I could get it to hobble along for a few more months. Then a couple weeks ago, it started randomly rebooting itself. Maybe once every 2-3 days. Well, on Tuesday it was rebooting itself constantly. Every hour or so. Didn’t seem to matter if I was doing anything on it or not. That’s when I started researching and found your site. I discovered the most likely cause was the battery overheating (the phone does get stupid hot even with little use) so I had the battery replaced. I also went into recovery and did a “Wipe Cache Partition” as advised by some guides.
Neither seemed to help much, the phone didn’t reboot but it was still lagging and freezing. Then I went ahead with the 3rd thing I read to try… update the phone. I checked and sure enough, there was an update available. I tried to install it and the phone froze. Next, I booted the phone into safe mode and tried to install the update again. That is when all hell broke loose. It froze and now it just won’t turn on all at. If I try to start it up normally, it will slowly load up to an Initialization Page with an error block saying “Unfortunately, the process com.android.phone process has stopped. ” When I look up how to fix this error, all the fixes require me being able to get into my phone and clear some settings out. Well, I can’t get past this error. If I hit okay (or just wait about 10 seconds) it starts rebooting and just keeps on rebooting. If I try to get to the page with safe mode options (vol up and power, I believe) I get the little android guy with his ears wiggling and a message “Installing System Update”. After about 4-5 minutes, little android guy falls over and it says “No Command” and then sends me to the recovery screen. I can get into the recovery mode screen but nothing there seems to help. Desperate to at least try to get it running again (hoping maybe to recover my data somehow) I tried a factory reset and that didn’t help, either. It said it was completed, but when I turn it on it acts just the same…. error then rebooting. Please help! What else can I try? I have a lot of pictures on here (including some family and pets that have passed away) and I thought for sure they were all on the SD card but they are not. I also have some app data I’d love to have back, but the pics are my main concern.
Solution: If you have already performed a factory reset on the phone then the data stored in its internal storage has already been deleted. To fix this problem the best thing you can do is to start the phone in recovery mode then do the following.
- Wipe the cache partition of the phone.
- Do a factory reset.
If this does not fix the problem then you will need to bring the phone to a service center and have it checked.