How to fix Galaxy S10 5G Spotify not working | music won’t stream

Are you having trouble streaming music on Spotify? Learn what you can do to fix Galaxy S10 5G Spotify not working issue in this post.

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How to fix Galaxy S10 5G Spotify not working | music won’t stream

If Spotify app is not working on your Galaxy S10 5G, below are the troubleshooting steps that you can try:

S10 5G Spotify not working fix #1: Check for errors

Whenever you’re getting any app issue, the very first thing that you must do is to check if there’s any error message or code that shows up. If there is, do a quick Google search about it. Make sure that you take note of the exact error. If you’re lucky, there may be a readily available fix that you can follow. 

S10 5G Spotify not working fix #2: Restart Spotify app

The other important yet basic step to do is to force quit the app in question. If your Galaxy S10 5G Spotify app is not working and you don’t know how to deal with it, begin by closing the said app. Here’s how: 

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the Instagram app. It should be here if you managed to run it previously. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Another way to force close an app is this:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Spotify app.
  6. Tap Force Stop.

If both of these procedures won’t help in fixing the bug, proceed to the rest of the troubleshooting below.

S10 5G Spotify not working fix #3: Clear Spotify app cache

Sometimes, minor app issues are caused by corrupted app cache. To ensure that camera app’s cache is fresh, follow the steps below:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Spotify app.
  6. Tap Storage.
  7. Tap Clear cache button.

S10 5G Spotify not working fix #4: Restart device

If your Galaxy S10 5G Spotify is still not working, the next move that you can do is to see if doing soft reset or forced reboot will help. Here’s how: press and hold the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.

If doing the regular restart won’t help, then try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more. 

The second restart procedure tries to simulate the effects of removing the battery pack. On older devices, disconnecting the battery is often an effective way in fixing unresponsive devices. Hopefully, your wifi troubles will get fixed by this procedure. If nothing changed though, proceed to the next suggestions.

S10 5G Spotify not working fix #5: Reset or reinstall Spotify

If Spotify app came with the original set of apps (pre-installed app), try to delete its data. This will return the app to its original state. This is usually effective in fixing minor app bugs. Here’s how:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap the Spotify app.
  6. Tap Storage.
  7. Tap Clear data button.

If you installed Spotify yourself, we suggest that you reinstall it instead of deleting its data. Below are the steps to delete or uninstall an app

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.

Alternatively, you can try to uninstall app updates if the problem happened after updating Spotify. Follow the steps below on how to uninstall Spotify app:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Open Settings app.
  3. Tap Apps.
  4. Ensure All is selected (upper-left).  If necessary, tap the Dropdown icon (upper-left) then select All.
  5. Locate then select the appropriate app. If system apps aren’t visible, tap the Menu icon (upper-right) then select Show system apps.
  6. Tap Uninstall to delete an app.
  7. Tap OK to confirm.
  8. To uninstall app updates (This option is only available when an update has been installed.)
  9. Tap Uninstall Updates.
  10. To confirm, tap OK.

S10 5G Spotify not working fix #6: Update apps

The opposite of the previous troubleshooting step is make sure that Spotify is running its most recent version. Updates not only bring new things but also fixes for known bugs. Make sure to update Spotify thru Google Play Store.

S10 5G Spotify not working fix #7: Clear system cache

Android uses a system cache in order to load apps quickly. In some cases, this cache may get corrupted and cause problems. To ensure that the system cache is in top shape, wipe the cache partition and see what happens.

  1. Turn off the phone.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

S10 5G Spotify not working fix #8: Reset network settings

Spotify constantly requires internet connection in order to work. Sometimes, on-the-fly system changes may affect some network settings which can directly affect apps. To keep the network settings on your S10 in good shape, try to reset its network settings and see what happens.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap General Management.
  3. Tap Reset.
  4. Tap Reset network settings.
  5. Tap Reset settings.
  6. If you have set up a PIN, enter it.
  7. Tap Reset settings. Once complete a confirmation window will appear.

S10 5G Spotify not working fix #9: Check on Safe Mode

If Galaxy S10 5G Spotify not working issue occurred after installing an app, that app may be to blame. Delete it and see what happens.

If you can’t figure out the app that may be causing the problem, try to charge the device while it’s running on safe mode. This will remove third party apps from the picture. On Safe mode, all third party apps will be blocked.

To boot your Galaxy S10 5G to safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.
  8. If your Galaxy S10 5G has no problem with Spotify on safe mode, you have a third party app problem. To identify it, you must use the process of elimination. Here’s how:
  9. Boot to safe mode.
  10. Check for the problem.
  11. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  12. After you uninstall an app, restart the phone to normal mode and check for the problem.
  13. If your S10 5G is still problematic, repeat steps 1-4.

S10 5G Spotify not working fix #10: Factory reset

Should the issue remain at this time, you can try to wipe the device with factory reset. Also known as factory reset, this should help you determine if there’s a software issue causing the problem or not. By wiping the device, you also delete all apps and possible bugs that were not addressed by the solutions you’ve done so far. Below are the methods to factory reset your device:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

 S10 5G Spotify not working fix #11: Report bug

In most cases, Spotify issues go away on their own so if nothing will change, you can either wait for the bug disappear on its own, or report it to the developer. If you want to do the latter, simply open the app’s settings menu and select Support.

 


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