Samsung Galaxy S10e Troubleshooting

What issues are you experiencing?

Specifications

Memory

  • 256 GB, 8 GB RAM
  • 128 GB, 6 GB RAM
  • microSD, up to 512 GB (uses SIM 2 slot) – dual-SIM model only

OS & CPU

  • Android 9.0 (Pie); One UI
  • Exynos 9820 Octa (8 nm) - EMEA
  • Qualcomm SDM855 Snapdragon 855 (7 nm) - USA/LATAM, China
  • Octa-core (2x2.7 GHz Mongoose M4 & 2x2.3 GHz Cortex-A75 & 4x1.9 GHz Cortex-A55) - EMEA
  • Octa-core (1x2.8 GHz Kryo 485 & 3x2.4 GHz Kryo 485 & 4x1.7 GHz Kryo 485) - USA/LATAM, China
  • Mali-G76 MP12 - EMEA
  • Adreno 640 - USA/LATAM, China

Audio

  • Comes with stereo speakers
  • 3.5mm jack
  • 32-bit/384kHz audio
  • Active noise cancellation with dedicated mic
  • Dolby Atmos/AKG sound

Battery Life

  • Non-removable Li-Ion 3100 mAh battery
  • Fast battery charging 15W
  • Fast wireless charging 15W
  • Power bank/Reverse wireless charging 9W

Display

  • Dynamic AMOLED capacitive touchscreen, 16M colors
  • 5.8 inches, 82.8 cm2 (~83.3% screen-to-body ratio)
  • 1080 x 2280 pixels, 19:9 ratio (~438 ppi density)
  • Corning Gorilla Glass 6
  • HDR10
  • Always-on display

Connectivity

  • Wi-Fi 802.11 a/b/g/n/ac/ax, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth 5.0, A2DP, LE, aptX
  • GPS with A-GPS, GLONASS, BDS, GALILEO
  • NFC
  • FM radio (USA & Canada only)
  • USB 3.1, Type-C 1.0 reversible connector

Camera

Build

  • Dimensions: 142.2 x 69.9 x 7.9 mm (5.60 x 2.75 x 0.31 in)
  • Weight: 150 g (5.29 oz)
  • Build: Front/back glass (Gorilla Glass 5), aluminum frame
  • SIM: Single SIM (Nano-SIM) or Hybrid Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 dust/water proof (up to 1.5m for 30 mins)

Recent Guides

Samsung Galaxy S10e keeps rebooting randomly

By Harjie Hisona | August 10, 2019

When a powerful smartphone like the Samsung Galaxy S10 keeps rebooting randomly, it could be a sign of a firmware issue. That has always been the case with similar problems we encountered in the past. However, it is also very much possible that there’s an issue with the hardware. Since your phone is still new,

Messages has stopped error keeps popping up on Samsung Galaxy S10e

By Harjie Hisona | August 10, 2019

The error message “Unfortunately, Messages has stopped” that keeps popping up on your Samsung Galaxy S10e means that the default text messaging applications has crashed for some reason. This problem could be temporary and easy to fix or it could be a sign of a more serious firmware issue. Since the app crashes shortly after

How to Hard Reset or Master Reset your new Samsung Galaxy S10e

By Harjie Hisona | August 10, 2019

A hard reset or master reset is just another way of doing the factory reset. Basically, they have the same benefits but performed differently. Apparently, this method is far more complicated so we don’t usually suggest this to our readers whose phones can still boot up successfully and can access Settings. However, if your device

Fix Black Screen of Death on Samsung Galaxy S10e

By Harjie Hisona | August 10, 2019

Depending on how the problem started, the Black Screen of Death issue on your Samsung Galaxy S10e could be just a minor firmware problem or a serious hardware issue. If you dropped your phone on a hard surface and then the screen became black and unresponsive, you can already tell that it’s a physical damage

How to change Samsung Galaxy S10e Wallpaper

By Harjie Hisona | August 9, 2019

Changing the Samsung Galaxy S10e wallpaper is easy to do. And since there are a lot of really cool wallpapers out there, this is often among the first things any user would do. But your new phone actually comes packed with beautiful wallpapers. So, if you just want to change the look of your Home

How to fix Twitter has stopped error on Samsung Galaxy S10e

By Felix Harley | August 9, 2019

Some owners of the Samsung Galaxy S10e have been complaining about the error “Unfortunately, Twitter has stopped.” The error actually means that the app has crashed for some reason. It is a very annoying little problem but it’s not really that hard to fix. In fact, you may be able to get rid of the