Samsung Galaxy S10e Troubleshooting

What issues are you experiencing?

Specifications

Memory

  • 256 GB, 8 GB RAM
  • 128 GB, 6 GB RAM
  • microSD, up to 512 GB (uses SIM 2 slot) – dual-SIM model only

OS & CPU

  • Android 9.0 (Pie); One UI
  • Exynos 9820 Octa (8 nm) - EMEA
  • Qualcomm SDM855 Snapdragon 855 (7 nm) - USA/LATAM, China
  • Octa-core (2x2.7 GHz Mongoose M4 & 2x2.3 GHz Cortex-A75 & 4x1.9 GHz Cortex-A55) - EMEA
  • Octa-core (1x2.8 GHz Kryo 485 & 3x2.4 GHz Kryo 485 & 4x1.7 GHz Kryo 485) - USA/LATAM, China
  • Mali-G76 MP12 - EMEA
  • Adreno 640 - USA/LATAM, China

Audio

  • Comes with stereo speakers
  • 3.5mm jack
  • 32-bit/384kHz audio
  • Active noise cancellation with dedicated mic
  • Dolby Atmos/AKG sound

Battery Life

  • Non-removable Li-Ion 3100 mAh battery
  • Fast battery charging 15W
  • Fast wireless charging 15W
  • Power bank/Reverse wireless charging 9W

Display

  • Dynamic AMOLED capacitive touchscreen, 16M colors
  • 5.8 inches, 82.8 cm2 (~83.3% screen-to-body ratio)
  • 1080 x 2280 pixels, 19:9 ratio (~438 ppi density)
  • Corning Gorilla Glass 6
  • HDR10
  • Always-on display

Connectivity

  • Wi-Fi 802.11 a/b/g/n/ac/ax, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth 5.0, A2DP, LE, aptX
  • GPS with A-GPS, GLONASS, BDS, GALILEO
  • NFC
  • FM radio (USA & Canada only)
  • USB 3.1, Type-C 1.0 reversible connector

Camera

Build

  • Dimensions: 142.2 x 69.9 x 7.9 mm (5.60 x 2.75 x 0.31 in)
  • Weight: 150 g (5.29 oz)
  • Build: Front/back glass (Gorilla Glass 5), aluminum frame
  • SIM: Single SIM (Nano-SIM) or Hybrid Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 dust/water proof (up to 1.5m for 30 mins)

Recent Guides

Galaxy S10 stuck on black screen after Android 10 update

By Harold | January 3, 2020

Shortly after the Android 10 update, some owners of the Samsung Galaxy S10 have reported that their devices got stuck on a black screen and would no longer respond or turn on.  Depending on how the problem occurred, this can be just a minor problem with a firmware or a sign of a serious hardware

Galaxy S10 randomly freezes after Android 10? Here’s the fix!

By Harold | January 3, 2020

Samsung promised that the Android 10 update for its flagships, which will come with an improved user interface One UI 2.0, will improve the performance of the Galaxy S10, S10 Plus and S10e. Well, that seems to be the case with most of the owners but there are some who have encountered problems after the

Facebook started crashing after Android 10 on Galaxy S10

By Harold | January 2, 2020

Facebook is a pre-installed application on a Galaxy S10 but it’s being updated separately unlike the other pre-installed apps. It can be stopped and reset but it can’t be uninstalled, unless you’ve rooted your phone. Now, if you encounter some problems with it, it can be due to a minor issue with the app itself,

My Galaxy S10 turned off by itself after the Android 10 update. Here’s the fix!

By Harold | January 1, 2020

While some owners of the Samsung Galaxy S10 (S10 Plus and S10e) reached out to us because their phones no longer powers off after the Android 10 update, others reported that their units turn themselves off and would no longer respond. Apparently, when this issue occurs, the phone gets stuck on a black screen and

Galaxy S10 WiFi not working after Android 10? Here’s the fix fix!

By Harold | December 27, 2019

Network-related issues aren’t really that common but it seems like some owners of the Samsung Galaxy S10 (S10 Plus and S10e) have encountered problems with the WiFi. Some said that WiFi stopped working after the Android 10 update, while others reported that they started to have intermittent connection shortly after the update. The Android 10

Samsung Galaxy S10 running slow after Android 10 update

By Harold | December 27, 2019

Performance issues are common even to high-end devices like the Samsung Galaxy S10, S10 Plus and S10e. In fact, some owners have reported that shortly after the Android 10 update, their phones started running slow or sluggish. It’s among the most common issues that greatly affect the performance of the device. Most of the time,