Samsung Galaxy S10e Troubleshooting

What issues are you experiencing?

Internet & Network

Camera

Calls & Texts

Audio

  • No sound and other audio issues
  • Loudspeaker doesn't have any sound
  • Bluetooth headset has no sound
  • Notifications don't play

Applications

Storage

Specifications

Memory

  • 256 GB, 8 GB RAM
  • 128 GB, 6 GB RAM
  • microSD, up to 512 GB (uses SIM 2 slot) – dual-SIM model only

OS & CPU

  • Android 9.0 (Pie); One UI
  • Exynos 9820 Octa (8 nm) - EMEA
  • Qualcomm SDM855 Snapdragon 855 (7 nm) - USA/LATAM, China
  • Octa-core (2x2.7 GHz Mongoose M4 & 2x2.3 GHz Cortex-A75 & 4x1.9 GHz Cortex-A55) - EMEA
  • Octa-core (1x2.8 GHz Kryo 485 & 3x2.4 GHz Kryo 485 & 4x1.7 GHz Kryo 485) - USA/LATAM, China
  • Mali-G76 MP12 - EMEA
  • Adreno 640 - USA/LATAM, China

Audio

  • Comes with stereo speakers
  • 3.5mm jack
  • 32-bit/384kHz audio
  • Active noise cancellation with dedicated mic
  • Dolby Atmos/AKG sound

Battery Life

  • Non-removable Li-Ion 3100 mAh battery
  • Fast battery charging 15W
  • Fast wireless charging 15W
  • Power bank/Reverse wireless charging 9W

Display

  • Dynamic AMOLED capacitive touchscreen, 16M colors
  • 5.8 inches, 82.8 cm2 (~83.3% screen-to-body ratio)
  • 1080 x 2280 pixels, 19:9 ratio (~438 ppi density)
  • Corning Gorilla Glass 6
  • HDR10
  • Always-on display

Connectivity

  • Wi-Fi 802.11 a/b/g/n/ac/ax, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth 5.0, A2DP, LE, aptX
  • GPS with A-GPS, GLONASS, BDS, GALILEO
  • NFC
  • FM radio (USA & Canada only)
  • USB 3.1, Type-C 1.0 reversible connector

Camera

Build

  • Dimensions: 142.2 x 69.9 x 7.9 mm (5.60 x 2.75 x 0.31 in)
  • Weight: 150 g (5.29 oz)
  • Build: Front/back glass (Gorilla Glass 5), aluminum frame
  • SIM: Single SIM (Nano-SIM) or Hybrid Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 dust/water proof (up to 1.5m for 30 mins)

Recent Guides

Samsung Galaxy S10e keeps showing the ‘Camera failed’ error

By Harjie Hisona | March 22, 2019

The warning “Camera failed” that some owners of the Samsung Galaxy S10e have been complaining about could actually be a minor issue caused by some applications, firmware issues and whatnot. However, there are also other possibilities wherein it could be a sign of a more serious hardware problem. That’s why as an owner, you must

How to fix Samsung Galaxy S10e that can’t connect to WiFi network

By Harjie Hisona | March 22, 2019

When a high-end smartphone like the Samsung Galaxy S10e can’t connect to WiFi network, you can also expect that it’s just a firmware issue. Such is the case with similar issues we’ve encountered in the past. Needless to say, the problem is pretty minor and you may be able to fix it on your own

Samsung Galaxy S10e shows “Unfortunately, Facebook has stopped” error

By Harjie Hisona | March 20, 2019

The error message “Unfortunately, Facebook has stopped” that keeps popping up when the app is opened basically means that Facebook has crashed for some reason. Some owners of the Samsung Galaxy S10e complained about the same problem days after downloading and installing the app. Most of the time, when this error shows, it’s just a

Fix Black Screen of Death on Samsung Galaxy S10e

By Harjie Hisona | March 20, 2019

Depending on how the problem started, the Black Screen of Death issue on your Samsung Galaxy S10e could be just a minor firmware problem or a serious hardware issue. If you dropped your phone on a hard surface and then the screen became black and unresponsive, you can already tell that it’s a physical damage

Fix Samsung Galaxy S10e with screen flickering issue

By Harjie Hisona | March 15, 2019

The screen flickering issue in your Samsung Galaxy S10e could be just a minor problem with the firmware or it could also be a serious issue with the hardware depending on how the problem started. If the display started flickering without apparent reason, then it could be pretty minor but if it occurred after the

Messages has stopped error keeps popping up on Samsung Galaxy S10e

By Harjie Hisona | March 13, 2019

The error message “Unfortunately, Messages has stopped” that keeps popping up on your Samsung Galaxy S10e means that the default text messaging applications has crashed for some reason. This problem could be temporary and easy to fix or it could be a sign of a more serious firmware issue. Since the app crashes shortly after