Samsung Galaxy S10e Troubleshooting

What issues are you experiencing?

Specifications

Memory

  • 256 GB, 8 GB RAM
  • 128 GB, 6 GB RAM
  • microSD, up to 512 GB (uses SIM 2 slot) – dual-SIM model only

OS & CPU

  • Android 9.0 (Pie); One UI
  • Exynos 9820 Octa (8 nm) - EMEA
  • Qualcomm SDM855 Snapdragon 855 (7 nm) - USA/LATAM, China
  • Octa-core (2x2.7 GHz Mongoose M4 & 2x2.3 GHz Cortex-A75 & 4x1.9 GHz Cortex-A55) - EMEA
  • Octa-core (1x2.8 GHz Kryo 485 & 3x2.4 GHz Kryo 485 & 4x1.7 GHz Kryo 485) - USA/LATAM, China
  • Mali-G76 MP12 - EMEA
  • Adreno 640 - USA/LATAM, China

Audio

  • Comes with stereo speakers
  • 3.5mm jack
  • 32-bit/384kHz audio
  • Active noise cancellation with dedicated mic
  • Dolby Atmos/AKG sound

Battery Life

  • Non-removable Li-Ion 3100 mAh battery
  • Fast battery charging 15W
  • Fast wireless charging 15W
  • Power bank/Reverse wireless charging 9W

Display

  • Dynamic AMOLED capacitive touchscreen, 16M colors
  • 5.8 inches, 82.8 cm2 (~83.3% screen-to-body ratio)
  • 1080 x 2280 pixels, 19:9 ratio (~438 ppi density)
  • Corning Gorilla Glass 6
  • HDR10
  • Always-on display

Connectivity

  • Wi-Fi 802.11 a/b/g/n/ac/ax, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth 5.0, A2DP, LE, aptX
  • GPS with A-GPS, GLONASS, BDS, GALILEO
  • NFC
  • FM radio (USA & Canada only)
  • USB 3.1, Type-C 1.0 reversible connector

Camera

Build

  • Dimensions: 142.2 x 69.9 x 7.9 mm (5.60 x 2.75 x 0.31 in)
  • Weight: 150 g (5.29 oz)
  • Build: Front/back glass (Gorilla Glass 5), aluminum frame
  • SIM: Single SIM (Nano-SIM) or Hybrid Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 dust/water proof (up to 1.5m for 30 mins)

Recent Guides

How to run or reboot your Samsung Galaxy S10e in Safe Mode

By Harjie Hisona | November 7, 2019

It is very important that you know how to run your new Samsung Galaxy S10e in safe mode because there are times when it cannot continue booting up to the home screen due to some issues caused by applications. When such thing happens, you could no longer use your phone properly but if you knew

Samsung Galaxy S10e keeps showing the ‘Camera failed’ error

By Harjie Hisona | November 7, 2019

The warning “Camera failed” that some owners of the Samsung Galaxy S10e have been complaining about could actually be a minor issue caused by some applications, firmware issues and whatnot. However, there are also other possibilities wherein it could be a sign of a more serious hardware problem. That’s why as an owner, you must

Charging your Samsung Galaxy S10e and using the Wireless PowerShare

By Harjie Hisona | November 7, 2019

Your Samsung Galaxy S10e can charge with either wired or wireless charger and one of this year’s features is the Wireless PowerShare that turns the device into a powerbank for devices that are capable of wireless charging as well. Charging is a very straightforward process but sometimes things don’t work the way they should. In

Using Samsung Galaxy S10e Notification Panel

By Harjie Hisona | November 7, 2019

The Samsung Galaxy S10e Notification Panel has already been improved. With it, you can view the most recent text messages and access certain functions. But aside from that, you can now access an app’s notification settings from the Lock screen as well as snooze notifications. It is more than just a notification panel now that

Samsung Galaxy S10e won’t charge: Here’s how to fix it…

By Harjie Hisona | November 7, 2019

Charging issues are among the most common power-related problems any smartphone owner may encounter. So, if your new Samsung Galaxy S10e won’t charge, it might be due to a minor problem or a sign of a serious hardware issue. In this post, I will guide you on how to troubleshoot your new Galaxy S10e that’s

Fix Black Screen of Death on Samsung Galaxy S10e

By Harjie Hisona | November 6, 2019

Depending on how the problem started, the Black Screen of Death issue on your Samsung Galaxy S10e could be just a minor firmware problem or a serious hardware issue. If you dropped your phone on a hard surface and then the screen became black and unresponsive, you can already tell that it’s a physical damage