How To Fix S10 Camera Problems After Android 10 Update

A number of Galaxy S10 owners have recently complained about camera problems following an Android 10 update. The issues vary, from camera app crashing infrequently to images being blurry. While we believe that some of these reports may have nothing to do with Android 10 update at all, some may be valid.

In this troubleshooting article, we’ll show you how to resolve your particular camera problem. We provide the basic and general solutions often employed to fix Android camera issues. We hope you’ll find this helpful.

Causes of S10 camera problems after installation of Android 10 update

Causes for camera problems on a Galaxy S10 can vary, but more so if it happens after an Android 10 update. These are some of the common reasons why your S10 may encounter issues with its camera functionality:

  • Minor bug within the camera app
  • Incorrect or corrupted camera settings
  • Bad system cache
  • broken third party app
  • Poor coding issue (difficult to resolve and requires “patch”)
  • Unknown software bug
  • Hardware malfunction (rare)

Can this type of problem be fixed?

Camera problems are mostly software-related in nature so there’s a big chance that you should be able to fix your problem on your level. There are a number of easy and effective solutions that you can try to fix this problem. Just do our suggestions in this guide and you should be good.

Solutions to S10 camera problems after installing Android 10 update

There are a few things that you can try to fix camera problems on your S10 following an Android 10 update. Make sure to follow these suggestions.

Refresh the system with a reboot

Your Galaxy S10 can benefit from a system restart even when it’s not having a problem. In your current situation, it’s even better if you reboot it as the cause of the camera problem you’re having may just be a minor bug.

Sometimes, minor app bugs may develop if a device is left running for a long time. This is why you want to regularly restart your device. We recommend that you reboot at least once every few days to prevent issues.

Restarting your Galaxy S10 is easy. Here’s what you need to do: Press and hold the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.

Should that won’t change anything, you can then try these steps:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Update camera app

Camera issues, especially those that require immediate attention from Samsung, are usually fixed by an update. As there can be varying forms of camera problems in a Galaxy S10, the best thing that you can do in trying to fix your particular situation is by checking if there’s any available update for the app.

Since the camera app is a proprietary app from Samsung, you cannot update it via the Google Play Store app. By default, your Galaxy S10 should notify you if there’s an available update for the camera but you can also manually check if there’s an update for it.

To check for camera app update:

  1. Open Camera app.
  2. Tap the Cog (gear) icon at the upper right.
  3. Scroll down to the bottom and tap About Camera.
  4. Tap Update button if available. If the app is updated, you’ll see a line that says “The latest version is already installed.”

Troubleshoot camera app

Many cases of Samsung Galaxy camera problems are due to bugs within the app itself. The bugs can vary and may have different causes. You’ll need to troubleshoot the camera app to fix any bugs of these types.

Below are the troubleshooting steps that you must do:

  • Force quit camera app
  • Reset camera settings
  • Clear camera app cache
  • Reset app to defaults
  • Update camera app

Force quit camera app

The first thing that you want to do is easy: force quit camera app. This is an effective way to fix certain types of app bugs. If you haven’t tried this before, learn how it’s done below.

Method 1: Close an app using Recent Apps key

  1. On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
  2. Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
  3. Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

Another way to force close an app is by going within the app’s settings itself. It’s a longer way compared to the first method above but it’s equally effective. You want to use this method if you plan on doing other troubleshooting for the said app like clearing its cache or data. Here’s how it’s done:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap the More settings icon (three-dot icon, upper right).
  4. Tap Show system apps.
  5. Find and tap Bluetooth app.
  6. Tap Force Stop at the bottom.

Reset camera settings

This one will clear the current settings on the app. Here’s how it’s done:

  1. Open Camera app.
  2. Tap the Cog (gear) icon at the upper right.
  3. Tap Reset settings.
  4. Tap Reset to confirm action.

Clear camera app cache

If force closing and resetting camera app won’t help, it’s a good idea to continue troubleshooting the app by wiping its cache. Apps keep a certain set of temporary files in order to do tasks more efficiently. Sometimes, an app cache may become corrupted causing the app to misbehave.

To clear camera cache:
  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.
  9. Tap Clear Cache button at the bottom.

Return Camera app to its defaults

This is a more drastic troubleshooting step than the previous two and will revert camera app to its original factory state. This means that all camera configuration in this app will be erased. Since the original factory default state of apps are usually free from new bugs, this might help in fixing your problem.

To clear an app’s data:

  1. Go to the Home screen.
  2. Tap Apps icon.
  3. Open Settings app.
  4. Tap Apps.
  5. If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
  6. Select Show system apps.
  7. Find and tap the appropriate app.
  8. Tap Storage.

Check the status of System Cache

Installing a major software update like going from Android 9 to 10 may negatively impact a special cache called system cache. This cache is used by Android to load apps quickly. Sometimes, this cache may become corrupted after an update resulting to problems.

If you have Galaxy S10 camera problems after an Android 10 update, you should check if the system cache is good shape. To do that, you need to clear the cache partition. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Make it a habit to check if apps are updated

It definitely won’t hurt if you try to regularly check for app updates. In most carrier-branded phones, this task is usually automated as the Play Store is set to automatically download app updates. If you modified this Play Store behavior, you can check for app updates manually as well. Here’s what you must do:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you want to keep your apps updated all the time, you want to enable auto-update in the Play Store. Here’s how that’s done:

  1. Tap Auto-update apps.
  2. Tap Over wifi only (select Over any network if you don’t have wifi).
  3. Tap Done.

While you’re at it, it might also help if you ensure that there’s no pending software updates that you’ve missed at this time. In some rare cases, major software updates are followed up by smaller update to fix known bugs.

If you have a global, unlocked version of Galaxy S10, you can manually check for Android updates with these steps:

  1. Open Settings app.
  2. Scroll down to the bottom and tap Software update.
  3. Tap Download and install.

Check for possible bad third party app with Safe Mode

Updating to a new Android version can sometimes leave some apps behind. Because not all developers are keen on updating their apps all the time, this can potentially lead to a situation where an app may become incompatible.

A single app in your device that’s incompatible may potentially cause problems. This is why it’s important that you ensure that all apps are running their latest versions, especially since you just installed a new Android OS version as well.

To check if you have a broken app problem, you can restart the device to safe mode. In this mode, all third party apps are blocked from running (they’re all greyed out). If the camera works normally and there’s no problem at all on safe mode, you can assume that a bad app is to blame.

To boot your device to safe mode:

  1. Press and hold the Power button until the Power off window appears then release.
  2. Touch and hold Power off until the Safe mode prompt appears then release.
  3. To confirm, tap Safe mode.
  4. The process may take up to 30 seconds to complete.
  5. Upon reboot, “Safe mode” appears in the lower-left of the home screen.

Remember that third-party applications are disabled in this mode so what you can use are pre-installed apps. If Galaxy S10 Bluetooth works normally on safe mode only, that means that the problem is due to a bad app. Uninstall the app you recently installed and see if that will fix it. If the problem remains, use the process of elimination to identify the rogue app. Here’s how:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your S10 is still problematic, repeat steps 1-4.

Wipe device and restore software to defaults (Factory reset)

If camera problems persists on your Galaxy S10 after Android 10 update, you should consider wiping the device if none of the suggestions above has worked so far. Factory reset is a drastic solution but can be an effective tool if the cause of the problem is software-related.

Below are the two ways to factory reset your S10:

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

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