How To Fix S10 Notification Problems After Android 10 Update

One of the common problems in many Android devices following the installation of the latest Android is about notifications. In this troubleshooting post, we’ll show you the solutions that you can do if you have notification problems on your Galaxy S10 after Android 10 update.

Causes of notification problems on the S10 after Android 10 update

There can be a number of things that can cause S10 notification problems. Some of the common causes that we know of are:

  • Improper battery power management settings
  • Incorrect notification settings
  • Corrupted system cache
  • App bug
  • Unknown software bug
  • Bad third party app
  • Coding error

Can this issue be fixed?

Yes. Most notification issues are caused by app or software bugs so any one of the suggestions in this guide should work.

Solutions to S10 notification problems after Android 10 update

These are the solutions that you must do in order to fix your type of problem.

Ensure that notifications are set up for apps

You can customize notification settings for each app manually so the first troubleshooting step that you want to do is to check how the app you’re having an issue with is configured. By default, apps are set to show notifications but it’s possible that the problematic one right now may had been set not to show.

To revisit the each app notifications settings:

  1. Open Settings app.
  2. Tap Apps.
  3. Select the app.
  4. Tap Notifications. If it says “Blocked,” this is the reason why you have an issue with notifications.
  5. To allow notifications to be shown, just move the slide for Show notifications to the right.

Make sure that you set Do Not Disturb to OFF

Do not disturb (DND) is a handy feature in certain situations, like when making sure that you don’t get any alerts during the night but it can also be a source of confusion for new users. When DND is enabled, you are given three options on how long it stays that way: Until I turn it off, 1 hour, and Ask every time.

Some new Galaxy users may absentmindedly select the first one, which means that unless it’s off, all your notifications are blocked. Make sure to manually turn off DND and see if that will fix your notification problems.

Check your list of Sleeping apps

From time to time, your device may suggest that you put an app to sleep because it keeps running in the background. If you follow the recommendation, this will make that app to stop running but also in a suspended state. It won’t be unable to send you notifications while it’s in sleep mode.

Try to check your list of sleeping apps to see if the app you’re having notification problems is in there.

These are the steps to check sleeping apps:

  1. Open Settings app.
  2. Tap Device care.
  3. Tap Battery.
  4. Tap App power management.
  5. Select Sleeping apps.

Once you have the list, go over it and check for the app you’re having problems with. If you want to remove an app or apps from this list, just tap on the Delete icon at the upper right.

Low on data? Data Saver may be the culprit?

If you still have notification problems on your Samsung Galaxy S10 after Android 10 update, the next logical thing to check is data saver. Do this especially if you rely mainly on mobile data for your internet needs. This feature works by minimizing data usage of your device by preventing apps from using data in the background.

To check if you had Data Saver enabled before:

  1. Open Settings app.
  2. Tap Connections.
  3. Tap Data usage.
  4. Tap Data saver.
  5. Turn off Data saver.

Turn off battery optimization

Another possible cause for your notifications issue right now may be battery optimization. Your Samsung Galaxy S10 has a decent power management that also includes battery optimization.

This is a feature that filters apps that seem to be regularly consuming power ahead of others. The system will then recommend if you want to battery optimized that app to save power. Because battery optimized apps will be restricted, they won’t be able to send notifications to you.

To turn off battery optimization:

  1. Open the Settings app.
  2. Tap Apps.
  3. Tap the three-dot menu button.
  4. Tap Special access.
  5. Tap Optimize battery usage.
  6. If the dropdown menu at the top of the screen doesn’t say “All,” tap Apps not optimized.

You can toggle battery optimization for each and every app that you want. Make sure to turn this feature off on the app that you’re not getting notifications at this time. Remember, battery optimized apps are partly disabled and can’t pull notifications for you.

Turn off Adaptive Battery

Samsung introduced Adaptive battery feature back in the era of Android 9. It’s an effective but less known feature that can put apps to sleep or disable them right away, depending on the situation. If you think that Adaptive Battery is not working properly by not prioritizing your apps well, you can manually check and disable it.

To turn off Adaptive Battery on a Galaxy S10 with Android 10:

  1. Open the Settings app.
  2. Scroll down and tap Device care.
  3. Tap Battery.
  4. Tap App power management.
  5. Turn off Adaptive battery.

Refresh the system with a forced reboot

All Samsung devices with power issues can benefit from a restart. Some minor bugs develop if a device is left running for a long time. This is it’s recommended that you restart your phone once at least every few days.

Restarting your Galaxy S10 is easy. Here’s what you need to do: Press and hold the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.

Should that won’t change anything, you can then try these steps:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

  1. Open Settings app.
  2. Tap Device Care.
  3. Tap the 3-dot at the top.
  4. Select Auto restart.

Wipe cache partition

If you had notification problems before installing Android 10 update, you may have a possible issue with your Galaxy S10 system cache. To check, try clearing the cache partition where this cache is stored.

Here’s how to do that:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Reset all settings

Some apps and services require other default system apps and services in order to work. Sometimes, these default apps may be turned off by other apps or after some system changes like after an update.

To ensure that all default apps are enabled again, you can do these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Reset app preferences.
  5. Restart your S10 and check for the problem.

Update apps, restart to Safe Mode and observe

If you continue to experience notification problems on your S10 after Android 10 update, the next good troubleshooting step that you can do is check if one of the apps is causing a problem.

There are two things that you must do at this stage. First is to ensure that all apps are fully updated, and the second is to check if there’s any changes when you run your S10 to safe mode.

Make sure all apps are updated

First you want to make sure that all your apps are fully updated. You can do this by going to your Play Store app.

To check for Play Store app updates on your Galaxy NoteS10:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap My apps & games.
  4. Tap Update or Update All.

If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:

  1. Open Play Store app.
  2. Tap More settings icon at the upper left (three-horizontal lines).
  3. Tap Settings.
  4. Tap App download preference.
  5. Select Over wifi only (select Over any network if you don’t have wifi).
  6. Tap Done.

Make sure to also keep your apps updated all the time by enabling auto-update option.

  1. Tap Auto-update apps.
  2. Tap Over wifi only (select Over any network if you don’t have wifi).
  3. Tap Done.

If you have apps taken from outside the Play Store, you may need to update them by installing an updated APK. Work with the app developer to know exactly what to do.

Observe device on Safe Mode and check for a broken app

If your Galaxy S10 continues to have notification problems after an Android 10 update, the other possible reason that you want to check is presence of bad third party app. Not all apps are built with the same skill and resources so some may suddenly start acting up if the developer did not prepare it for a new Android version.

Updating from Android 9 to 10 does not necessarily mean that all apps are updated and transformed to be compatible. Such a situation can cause problems.

To check if there’s a bad third party app in your device, you must run your S10 to safe mode. In this mode, all third party apps are blocked (greyed out) so they can’t run. If notifications work normally on safe mode, that means that you have a bad app at hand.

To restart to safe mode, follow these steps:
  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Galaxy S10 is still problematic, repeat steps 1-4.

Wipe the phone to return software to defaults

So far, the only effective way to fix post Android 10 update issues that we know so far is factory reset. So, if none of our suggestions above has helped, you must consider this solution. Since the most likely reason for notification problems are software in nature, factory reset will highly likely be of help.

These are the two methods to factory reset your S10.

Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu

This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.

  1. Create a backup of your personal data and remove your Google account.
  2. Open Settings app.
  3. Scroll to and tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Read the information then tap Reset to continue.
  7. Tap Delete All to confirm action.

Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons

If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.

  1. If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
  2. Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
  3. Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
  4. Press and hold the Volume Up button and the Bixby button at the same time.
  5. While still holding the Volume Up and Bixby keys, press and hold the Power button.
  6. The Recovery screen menu will now appear. When you see this, release the buttons.
  7. Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
  8. Press the Power button to select ‘Wipe data/factory reset.’
  9. Use Volume Down to highlight Yes.
  10. Press the Power button to confirm factory reset.

Suggested readings

 Get help from us

Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.