Samsung Galaxy S10 Plus keeps showing ‘Facebook has stopped’ error

The error message “Unfortunately, Facebook has stopped” that keeps on showing up on your Samsung Galaxy S10 Plus means that the Facebook app has crashed or continues to crash for some reason. It could be a problem with the app or a result of a minor firmware issue. If your a Facebook user, then you have to address this problem immediately as you could not use the app when this error keeps showing up.

In this post, I will walk you through in troubleshooting the Facebook app that keeps on crashing on your Galaxy S10 Plus. The app is no longer one of the pre-installed apps in your phone and it means that you can remove it if the problem continues no matter what you do. However, since we know that you need it, we will do our best to help you make it work again. So, continue reading as this article may be able to help you one way or another.


For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Get rid of ‘Facebook has stopped’ error

There are some procedures you can do to fix this error and I am confident that after performing a few solutions, you will be able to use the app again without being greeted by the error message. With that said, here’s what you need to do:

First solution: Force restart your Galaxy S10 Plus first

Before anything else,  you should perform the force reboot on your phone especially if the app was working perfectly prior to this problem. It’s because the error might be due to a very minor firmware problem that often can be fixed even by a normal reboot. In this case however, I want you to do the forced restart which is more effective. To do this, press and hold the volume down and power key simultaneously for 10 seconds or more. Your phone will reboot like it normally does but its memory is refreshed and all its apps and services reloaded.

For minor software issues, this method is enough to fix the problem. However, if the problem continues after this, then move on to the next.

ALSO READ: Samsung Galaxy S10 Plus screen flickering. Here’s what you need to do…

Second solution: Clear cache and data of Facebook app

Doing so will reset the app back to its default configuration. If it’s just an issue with the app, then this will fix the problem as it deletes its cache and data so that they will be replaced with new ones. Don’t worry, none of your posts, pictures or videos will be deleted. You will be logged out of your account once the procedure is done but you can log back in without any issues as long as the app starts working properly after that. Here’s how it’s done:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Facebook.
  4. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

After this, try to open the app and if it doesn’t crash immediately, try to log back into your account and continue using it to find out if the problem is fixed. If it continues however, then try the next procedure.

Third solution: Update Facebook app

Facebook and other apps developed by the same company are being updated regularly to make sure they run properly on every device without any issues. However, problems happen every now and then and when there are several reports, updates will be rolled out to fix those issues. So, the next thing you have to do is try to see if there’s an available update for it because if there is, then that could be the fix.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store > Menu > My Apps.
  3. Find and tap Facebook and then tap Update to update it.

After this and the problem continues to bug you, then there’s no other choice but to do the next step.

ALSO READ: Samsung Galaxy S10 Plus won’t connect to Wifi. Here’s how you fix it…

Fourth solution: Uninstall Facebook and reinstall it

For third-party applications that keep on crashing or not working properly, this is the ultimate fix. I know some would suggest a reset but that’s too much of a work already only to fix one downloaded app. Uninstalling it would remove all its files, cache and data from your phone as well as its associations with some services. That’s more than enough to clear any issue with the app and reinstalling it will assure you that you’re using the recent version of the app.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Facebook.
  4. Tap UNINSTALL > OK.
  5. Reboot your phone to refresh its memory.
  6. Once it becomes active, open Play Store.
  7. Search for ‘facebook’ and then install it.

I hope that this procedure will fix your problem. But if for some reason it continues even after this, then you should reset your device but don’t forget to backup your important files and data before that.

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