If you are fond of using wireless charging instead of the regular wired cable charging, you may worry a bit knowing that some S10 users have encountered a problem with it after updating. This post will walk you through the troubleshooting of wireless charging not working issue in the Galaxy S10 after an Android 10 update. We’ve come up with a list of exhaustive options to fix this problem so hopefully one of them will help.
Wireless charging, even if not fixable on your level, is not completely hopeless. If none of the solutions work, which may mean that there’s a deeper hardware issue for your particular case and it most likely need you to send the device for repair, you can always switch to wired cable charging. So, cheer up and see how to keep your S10 wireless function to work again.
Causes of S10 wireless charging problems after Android 10 update
There can be a number of things that can cause Whatsapp to crash. Some of the common causes that we know of are:
- Corrupted system cache
- App bug
- Unknown software bug
- Bad third party app
- Incompatibility issue
- Coding error
- Hardware malfunction (rare and requires repair)
Can this type of problem be fixed?
Definitely yes. If you are positive that the problem occured right after updating your S10 to Android 10, your wireless charging issue may be likely caused by bad software. Most post-update problems with software causes are relatively easy to fix. Follow our suggestions in this guide.
Solutions to S10 wireless charging issues after Android 10 update
Below are the troubleshooting steps to fix wireless charging issue on your Galaxy S10.
Ensure device is positioned properly on the charging pod
When dealing with wireless charging issue on the S10, the very first thing that you want to do is to see if you’re doing it right. Unlike wired cable charging, you can’t just leave the device after plugging it in. When wireless charging, you want to make sure that the phone is placed directly over the optimal position on the charging pad.
Wireless charging works with the help of a coiled magnetic wires in the charging pad. If your phone is not placed properly over the area where the magnetic wires are, wireless charging may fail.
Try to move the phone in the middle of the pod and see if that will work.
Stick to original Samsung wireless charging accessories
There are many non-Samsung wireless chargers that you can use for your S10 but they all share the same flaw: they’re not certified by Samsung. What this means is that technically, Samsung did not inspect them and checked if they are 100% compatible. Ideally, you should only be using quality checked accessories from a manufacturer, especially when it comes to chargers because even a tiny wrong parameter may cause a big issue.
Although in reality, third party wireless chargers can work fine with your S10, not every Galaxy S10 user may have the knowledge to know which wireless is really compatible. If you are using a non-Samsung wireless charger, or a wireless charger for older Samsung devices like the S7 or S8, you may have a wireless charger issue.
We suggest that you visit your local Samsung store and inquire for the charger that can work with your S10.
Having an issue with Wireless PowerShare? Troubleshoot it!
If your wireless charging issue is about Wireless Powershare feature, which means that your S10 can’t seem to charge another wireless device like your Galaxy Buds, you should first check that Wireless Powershare is enabled. Unlike wireless charging, Wireless Powershare must be turned on first in order to start working. Make sure that you enable it first before charging another device. To do that, just pull down the notification bar from the top of the screen, look for Wireless Powershare icon and enable it.
Refresh the system by rebooting device
If your S10 wireless charging is still working following an Android 10 update, it’s not a bad idea to continue your troubleshooting by doing a forced reboot.
All Samsung devices with power issues can benefit from a restart. Some minor bugs develop if a device is left running for a long time. This is it’s recommended that you restart your phone once at least every few days.
Restarting your Galaxy S10 is easy. Here’s what you need to do: Press and hold the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.
Should that won’t change anything, you can then try these steps:
- Press and hold the Volume Down button first and don’t release it.
- While holding it down, press and hold the Power key.
- Keep both keys held down for 10 seconds or more.
Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:
- Open Settings app.
- Tap Device Care.
- Tap the 3-dot at the top.
- Select Auto restart.
Keep software and apps up-to-date
Being a smartphone owner entails some tiny bits of responsibility. One of your responsibilities is to ensure that you have updated apps. By default, the Google Play Store app in most Galaxy S10 devices are set to automatically download and install app updates so basically, the only minimal thing that you must do is to check.
However, if you changed the settings of Play Store before and you are not sure if it continues to update your apps automatically, you can opt to manually do it.
To check for app updates via the Play Store:
- Open Play Store app.
- Tap More settings icon at the upper left (three-horizontal lines).
- Tap My apps & games.
- Tap Update or Update All.
If you want to keep your apps updated all the time, you want to enable auto-update in the Play Store.
To enable Auto-update in the Play Store:
- Tap Auto-update apps.
- Tap Over wifi only (select Over any network if you don’t have wifi).
- Tap Done.
While you’re at it, it might also help if you ensure that there’s no pending software updates that you’ve missed at this time. If you have a global, unlocked version of Galaxy S10, you can manually check for Android updates as well.
Follow these steps to manually check for Android OS updates:
- Open Settings app.
- Scroll down to the bottom and tap Software update.
- Tap Download and install.
Refresh system cache (wipe cache partition)
If your S10 wireless charging is still not working since you’ve updated to Android 10, what you want to do next is to check if it’s a system cache problem.
Major software upgrades like going from Android 9 to 10 may sometimes impact a special set of temporary files called system cache. This cache is used by Android to load apps quickly and if it becomes corrupted, there are all sorts of issues that can happen.
Sometimes, a certain Android function may become erratic while in some cases, an app may be impacted that it starts to crash.
To check if have a bad system cache, follow these steps to clear the cache partition.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe cache partition’.
- Press Power button to select.
- Press the Volume down key until ‘yes’ is highlighted and press the Power button.
- When the wipe cache partition is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
Check for broken third party apps
Wireless charging may not be working on your S10 for a variety of reasons, especially when you just updated to Android 10. Having a fresh Android version brings a lot of unrefined codes and some of these may not work with all apps.
Or, it can be the other way around. Apps designed for older Android versions may suddenly stop working or malfunction. This situation is usually mitigated by developers updating their apps so it works with the new Android OS.
However, this is not always the case. Some developers may not have the resources to update. Leaving their apps unsupported may cause problems with Android or with other apps in the long run.
Updating from Android 9 to 10 does not necessarily mean that all apps are updated and transformed to be compatible. Such a situation can cause problems.
To check if there’s a bad third party app in your device, you must run your S10 to safe mode. In this mode, all third party apps are blocked (greyed out) so they can’t run. If Whatsapp runs normally and won’t crash on safe mode, that means that you have a bad app at hand.
To restart to safe mode, follow these steps:
- Turn the device off.
- Press and hold the Power key past the model name screen.
- When “SAMSUNG” appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see Safe Mode.
Don’t forget: safe mode blocks third party apps but it won’t tell you which of them is the real cause. If you think that there’s a rogue third party app in the system, you must identify it. Here’s what you need to do exactly:
- Boot to safe mode.
- Check for the problem.
- Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
- After you uninstall an app, restart the phone to normal mode and check for the problem.
- If your Galaxy S10is still problematic, repeat steps 1-4.
Reset device settings
This solution option is similar to factory reset minus the hassles of deleting user data, apps, and more. This may work if wireless charging is still not working following an Android 10 update.
To reset all settings on a S10:
- Open Settings app.
- Tap General management.
- Tap Reset.
- Tap Reset all settings.
- Tap RESET button.
If you continue to experience wireless charging on your S10 after Android 10 update, the next good troubleshooting step that you can do is check if one of the apps is causing a problem.
Reset software to defaults (factory reset)
The final solution that you can try in this case is to wipe your device, also called a factory reset. You’ll need to do this is wireless charging is still not working on your S10 running Android 10. This is a go-to option if the rest of the things mentioned above fail.
We’ve seen factory reset work in fixing wireless charging issues on the S10 and other Galaxy devices before, even before Android 10 update so hopefully this works for you too.
If you want to go ahead with factory reset, be sure to back your personal data such as documents, images, videos, contacts, etc.
Below are the two ways to factory reset your S10.
Method 1: How to hard reset on Samsung Galaxy S10 via Settings Menu
This is the easiest way to wipe your Galaxy S10. all you have to do is to go under Settings menu and follow the steps below. We recommend this method if you have no trouble going under Settings.
- Create a backup of your personal data and remove your Google account.
- Open Settings app.
- Scroll to and tap General management.
- Tap Reset.
- Select Factory data reset from the given options.
- Read the information then tap Reset to continue.
- Tap Delete All to confirm action.
Method 2: How to hard reset on Samsung Galaxy S10 using hardware buttons
If your case is that the phone is not booting up, or it boots but Settings menu is inaccessible, this method can be helpful. First, you need to boot the device to Recovery Mode. Once you successfully access Recovery, that’s the time that you begin proper master reset procedure. It may take some tries for you before you can access Recovery so be patient and simply try again.
- If possible, create a backup of your personal data ahead of time. If your problem prevents you from doing that, then simply skip this step.
- Also, you want to make sure that you remove your Google account. If your problem prevents you from doing that, then simply skip this step.
- Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
- Press and hold the Volume Up button and the Bixby button at the same time.
- While still holding the Volume Up and Bixby keys, press and hold the Power button.
- The Recovery screen menu will now appear. When you see this, release the buttons.
- Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
- Press the Power button to select ‘Wipe data/factory reset.’
- Use Volume Down to highlight Yes.
- Press the Power button to confirm factory reset.
- How To Fix S10 Charging Problems After Android 10 Update
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- How To Fix S10 Notification Problems After Android 10 Update
Get help from us
Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.