Galaxy S10 randomly freezes after Android 10? Here’s the fix!

Samsung promised that the Android 10 update for its flagships, which will come with an improved user interface One UI 2.0, will improve the performance of the Galaxy S10, S10 Plus and S10e. Well, that seems to be the case with most of the owners but there are some who have encountered problems after the installation of the new update. Fix a Galaxy S10 that randomly freezes after Android 10

There were owners who reported that their phones started to randomly freeze after the Android 10 update. That kind of problem is pretty annoying as it will affect how you use your device but it’s not really that hard to fix. In fact, you may be able to fix it on your own by doing a few troubleshooting procedures. 

In this post, we will guide you on how to troubleshoot your phone that randomly freezes after the Android 10 update. So, if you’re one of the owners of this phone and are currently being bugged by a similar issue, continue reading this article as we may be able to help you. 

Fixing a Galaxy S10 that randomly freezes after Android 10

Random freezes are among the most common performance issues you may encounter from time to time. But in this troubleshooting guide, we will try to consider all possibilities and rule them out one after another until we can determine the reason why your Galaxy S10 running Android 10 keeps freezing or not working the way it should. Here are the things you need to do about this problem: 

First solution: Try doing the Forced Reboot before anything else

Before doing any troubleshooting procedure and if you haven’t done it yet, it’s best that you refresh your phone’s memory and reload all services by doing the forced restart. It’s a simulated battery removal that will do just that. 

If this problem is caused by a pretty minor issue with the firmware, then this will be enough to make your phone work perfectly again, minus the random freezes or lags. The good thing about this procedure is that it’s safe for both your device and data, and it’s pretty effective. 

How to force restart your phone

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10 logo shows on the screen.

Once your phone has finished rebooting, continue using it as you normally do to know if it still randomly freezes. If it still does, then try the next solution. 

Second solution: Observe your phone in Safe mode

The next thing that we have to look into is the possibility that some of the apps you installed are causing your phone to randomly freeze. That’s the reason why you have to run your Galaxy S10 in safe mode to temporarily disable all third-party apps. Doing so will isolate the problem so if the issue continues while in safe mode, then the problem can be with the firmware. Otherwise, one or some of the apps you installed must be the culprit. Follow the instructions below to restart your phone in safe mode. 

How to Run your device in Safe mode

  1. Press and hold the Power key until options show. 
  2. Tap and hold the Power off option until it changes into Safe Mode. 
  3. Tap the Safe mode icon to restart your device.
  4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen. 

Assuming that the problem is fixed while all downloaded apps are disabled, then this is what you need to do next…

  1. Restart your phone normal to boot into standard mode. 
  2. Remember the apps you installed about the time when the phone starts to freeze or lag randomly.
  3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down. 
  4. Tap the Settings icon on the upper-right corner. 
  5. Scroll to and then tap Apps. 
  6. Find and tap suspected app. 
  7. Tap Storage. 
  8. Touch Clear data and tap OK to confirm.
  9. Tap the back key once and then touch Uninstall. 
  10. Confirm that you want to remove the app from your phone. 

However, if your phone still freezes even in safe mode, then you have to move on to the next solution as it’s probably an issue with the firmware already. 

Third solution: Reset the Settings of your Galaxy S10

For the sake of being thorough in troubleshooting, the next thing that you have to do is to reset all the settings on your phone. This will bring it back to its default settings or configuration. It’s like a reset only that none of your files, data or apps will be deleted. Nevertheless, it’s very effective if the problem is caused by some inconsistent settings. How to reset all settings on Galaxy S10 Android 10

How to reset the settings on your device

  1. Swipe down from the top of the screen to pull the notification panel down. 
  2. Tap the Settings icon on the upper-right corner. 
  3. Scroll to and tap General management. 
  4. Touch Reset. 
  5. Tap Reset settings. 
  6. Tap the Reset settings button. 
  7. If prompted, enter your PIN, Password or Pattern. 
  8. Finally, tap Reset.

After the settings reset and your Galaxy S10 still freezes, lags or sluggish, then it’s time we troubleshoot the firmware. 

Fourth solution: Delete the old system cache so it will be replaced

Performance issues like frequent or random freezes can be due to some corrupt system cache files. The system cache gets corrupted every now and then, especially after a major update and this can be the case with your phone. So the next thing you have to do is to delete the old cache so that it will be replaced with a new one. You can do so by starting your phone up in recovery mode and do it from there. 

How to wipe the cache partition on your phone

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

After the reboot, observe your phone closely to know if the freezes are gone. If they remained, then you have no other choice but to do the next solution. 

Fifth solution: Perform the Master Reset on your Galaxy S10

A reset will always be able to fix any performance issues, especially the ones that occurred without apparent reason or after an update. But before you actually do that, make sure to create a backup of your important files and data, most especially the ones that are saved in your phone’s internal storage.

You may find it difficult to recover them once they get deleted during the reset. Also, make sure to remove your Google account from your phone prior to the reset so that you won’t be locked out, or you can use a different account after the reset. When you’re ready, follow the instructions below. 

How to master reset your Galaxy S10

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your Galaxy S10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After the reset, set up your Galaxy S10 as a new device. 

I hope that this troubleshooting guide has been able to help you. Thanks for reading!


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